Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identi cation Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis ed with your new vehicle. However, if you continue
to remain unsatis ed after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2
A
Accessory Power Outlets.................................3-17
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-74
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-98
Air Cleaner/Filter, Engine.................................5-18
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-26
Readiness Light..........................................3-25
Airbag Sensing and Diagnostic Module (SDM)...... 7-9
Airbag System................................................1-62
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-74
Airbag Off Switch........................................1-71
How Does an Airbag Restrain?......................1-68
Servicing Your Airbag-Equipped Vehicle..........1-74
What Makes an Airbag In ate?......................1-68
What Will You See After an Airbag In ates?....1-69
When Should an Airbag In ate?....................1-67
Where Are the Airbags?...............................1-64
AM-FM Radio.................................................3-43
Antenna, Fixed Mast.......................................3-72Antenna, XM™ Satellite Radio
Antenna System..........................................3-72
Anti-Lock Brake System (ABS)........................... 4-6
Anti-Lock Brake, System Warning Light..............3-29
Appearance Care............................................5-88
Aluminum Wheels........................................5-93
Care of Safety Belts....................................5-91
Chemical Paint Spotting...............................5-95
Cleaning Exterior Lamps/Lenses....................5-92
Cleaning the Inside of Your Vehicle................5-88
Fabric/Carpet..............................................5-90
Finish Care.................................................5-92
Finish Damage............................................5-95
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-91
Leather......................................................5-90
Sheet Metal Damage...................................5-94
Tires..........................................................5-94
Underbody Maintenance...............................5-95
Vehicle Care/Appearance Materials................5-96
Washing Your Vehicle...................................5-92
Weatherstrips..............................................5-91
Windshield and Wiper Blades........................5-93
Ashtrays........................................................3-18
Assist Handles...............................................2-42
1