2004 SATURN VUE Owners Manual

Usage Fluid/Lubricant
Rear Drive
Module and
Power Transfer
Unit (except
with
3.5L V6 engine)VERSATRAK
®Fluid
(GM Part No. U.S. 12378514,
in Canada 88901045).
Rear Drive
Module (with
3.5L V6 engine)VERSATRAK
®Fluid
(GM Part No. U.S. 12378514,
in Canada 88901045).
Transfer Case
(with 3.5L V6
engine)Synthetic Axle Lubricant
(GM Part No. U.S. 12378261,
in Canada 10953455).
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring Anchor
and Release
PawlLubriplate Lubricant Aerosol
(Saturn Part No. 21038869 or
GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Usage Fluid/Lubricant
Hood, Liftgate
Door and rear
folding seat
HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Sunroof TrackLubriplate Lubricant Aerosol
(Saturn Part No. 21038869 or
GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Weatherstrip
ConditioningDielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
6-15
ProCarManuals.com

Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your retailer.
Part Saturn Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 22676970 —
Engine Oil Filter
2.2L L4 L61
3.5L V6 L6612579143
12582255—
Passenger Compartment Air Filter Element 22665802 —
Spark Plugs
2.2L L4 L61
3.5L V6 L6612569190
12582002—
Windshield Wiper Blades
Driver’s Side Length — 23.6 inches (60.0 cm)
Passenger’s Side Length — 18.7 inches
(47.5 cm)22703502
—8–2241
8–2191
Rear Wiper Blade — 11.0 inches (28.0 cm) 22665009 —
6-16
ProCarManuals.com

Engine Drive Belt Routing
2.2L Four Cylinder (L61) Engine
3.5L V6 (L66) Engine
6-17
ProCarManuals.com

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-10can be added on the following record pages.
You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18
ProCarManuals.com

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-19
ProCarManuals.com

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-20
ProCarManuals.com

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Vehicle Data Collection and Event Data
Recorders..................................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-9
Reporting Safety Defects to Saturn...................7-9
Service Publications Ordering
Information.................................................7-9
Section 7 Customer Assistance and Information
7-1
ProCarManuals.com

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.A Saturn Customer Assistance Center team member
will handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
7-2
ProCarManuals.com