2004 SATURN VUE phone

DVD Radio
The DVD radio is located in the center of the
instrument panel.
The DVD radio is controlled by the buttons on the
remote control. See “Remote Control” later in this
section for more information.
The DVD radio is only compatible with DVDs authorized
for use in the United States and Canada (Region
Code 1). The DVD region code is printed on the jacket
of most DVDs. Most audio CDs, CD-R, CD-RW, and
MP3s can also be played by the DVD radio.
If an error message appears on the video screen or the
radio, see “DVD Display Error Messages” and “DVD
Radio Error Messages” later in this section.
DVD Radio Buttons
To use the radio, see Radio with CD (MP3) under
Radio with CD (Base Level) on page 3-45orRadio
with CD (MP3) on page 3-49for more information.
RSE:Press this button to pause the DVD. Press this
button again to play the DVD.
Press and hold this button for more than two seconds
to turn off the RSE system.
AUX (Auxiliary):When a DVD is playing, press this
button to switch between RSE and DVD family.
To listen to a DVD through the headphones, press
this button.
When a CD is playing, press this button to switch
between playing a CD or listening to XM™ Satellite
Radio Service (if equipped).
Z(Eject/Load):Press this button to eject a DVD or
CD. If a DVD or CD is ejected, but not removed, the
player will automatically pull it back in after 30 seconds.
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DVD Display Error Messages
The video screen may display one of the following:
Disc Format Error:This message is displayed when
a disc is inserted upside down, not readable, or if
the disc format is not compatible. The disc will be
automatically ejected from the radio.
Region Code Error:This message will be displayed,
if the disc is not a Region Code 1. The disc will be
automatically ejected from the radio.
No Disc:This message will be displayed, if no disc
is present when the eject, RSE, or AUX button is
pressed on the radio.
DVD Radio Error Messages
No Disc:This message will be displayed, if no disc
is present when the eject, RSE, or AUX button is
pressed on the radio.
DVD Distortion
Video distortion may occur when operating cellular
phones, scanners, CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
*Excludes the OnStar
®System.
Cleaning the DVD Player
When cleaning the outside DVD faceplate and buttons,
use only a clean cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean cloth
dampened with clean water. Use care when directly
touching or cleaning the screen, as damage may result.
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This means that you should not expect a utility vehicle
to handle the same way a vehicle with a lower center
of gravity, like a car, would in similar situations.
But driver behavior factors are far more often the cause
of a utility vehicle rollover than are environmental or
vehicle factors. Safe driver behavior and understanding
the environment in which you will be driving can help
avoid a rollover crash in any type of vehicle, including
utility vehicles.
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-10.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going
to be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate
on the driving task. Anything that distracts from
the driving task — such as concentrating on a cellular
telephone call, reading, or reaching for something on the
oor — makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off
the road in a safe place to do them yourself. These
simple defensive driving techniques could save
your life.
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Driving too fast through large water puddles or even
going through some car washes can cause problems,
too. The water may affect your brakes. Try to avoid
puddles. But if you cannot, try to slow down before
you hit them.
{CAUTION:
Wet brakes can cause accidents. They will not
work as well in a quick stop and may cause
pulling to one side. You could lose control of
the vehicle.
After driving through a large puddle of water
or a car wash, apply your brake pedal lightly
until your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build
up under your tires that they can actually ride on
the water. This can happen if the road is wet enough
and you are going fast enough. When your vehicle
is hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if
your tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Vehicle Data Collection and Event Data
Recorders..................................................7-7Reporting Safety Defects..................................7-8
Reporting Safety Defects to the United States
Government...............................................7-8
Reporting Safety Defects to the Canadian
Government...............................................7-9
Reporting Safety Defects to Saturn...................7-9
Service Publications Ordering
Information.................................................7-9
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553-6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.A Saturn Customer Assistance Center team member
will handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This 17-digit number
can be found on the vehicle registration or title, on
the upper driver’s side corner of the dash, or on
your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
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In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
STEP THREE:Both Saturn and its retailers are
committed to making sure you are completely satised
with your Saturn vehicle. However, if you continue to
remain unsatised after following the procedure outlined
in Steps One and Two, Saturn and its retailers offer the
additional assistance of a neutral party through our
voluntary participation in a mediation/arbitration program
called BBB Auto Line. Canadian owners refer to your
Warranty and Owner Assistance Information booklet,
located in the front cover pocket of your owner’s
handbook, for information on the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
This program is available at no cost to you, our customer.We ask that you not resort to BBB Auto Line until after
Saturn and its retailers have been given the opportunity
to satisfy your vehicle concerns. However, U.S. residents
may le a claim at any time by contacting your local
Better Business Bureau at 1-800-955-5100.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program by using
the toll-free telephone number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. Saturn Corporation
reserves the right to change eligibility limitations and/or
discontinue its participation in this program.
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Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties, Saturn
has installed special TDD (Telecommunication Devices
for the Deaf) equipment in its Saturn Customer
Assistance Center.
Any hearing- or speech-impaired customer who
has access to a TDD or to a conventional Text
Telephone (TTY) can communicate with Saturn by
dialing 1-800-TDD-6000. TTY users in Canada may
dial 1-800-263-3830.
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