2004 Oldsmobile Silhouette Owner's Manuals

Usage Fluid/Lubricant
Carrier
Assembly ±
Differential
(Rear Drive
Module)
and Transfer
Case (Power
Transfer Unit)VERSATRAKŸ Fluid
(GM Part No. U.S. 12378514,
in Canada 88901045).
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring
Anchor and
Release PawlLubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.Usage Fluid/Lubricant
Hood and Door
Hinges, Rear
Folding Seat,
Fuel Door
Hinge, Liftgate
Hinges,
Power Sliding
Door CableMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Sliding Door
TrackLubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Weatherstrip
ConditioningDielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
6-13

Normal Maintenance Replacement Parts
Part GMžPart Number ACDelcožPart Number
Engine Air Cleaner/Filter 25099149 A1208C
Engine Oil Filter 25010792 PF47
Passenger Compartment Air Filter Kit 52482929 Ð
Spark Plugs 12568387 41-101
Windshield Wiper Blades
Length
Type24.0 inches (60.0 cm)
Shepherd's Hook
Wiper Blade (Backglass)
Length
Type16.0 inches (40.6 cm)
Shepherd's Hook
6-14

Engine Drive Belt Routing Maintenance Record
After the scheduled services are performed, record the
date, odometer reading, who performed the service
and the type of services performed in the boxes
provided. See
Maintenance Requirements on page 6-2in this section. Any additional information fromOwner
Checks and Services on page 6-9can be added on the
following record pages. Also, you should retain all
maintenance receipts.
6-15

Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16

Maintenance Record (cont'd)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17

Maintenance Record (cont'd)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons
with Disabilities...........................................7-6
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-8
Vehicle Data Collection and Event
Data Records...........................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to the
United States Government..........................7-11
Reporting Safety Defects to the
Canadian Government................................7-12
Reporting Safety Defects to
General Motors.........................................7-12
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Oldsmobile. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Oldsmobile Customer Assistance Center by calling
1-800-442-6537. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
·Vehicle Identi®cation Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
·Dealership name and location
·Vehicle delivery date and present mileage
When contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One ®rst if
you have a concern.
7-2