2004 MERCEDES-BENZ C320 4MATIC WAGON remote start

30 Getting startedUnlocking
The “Getting started” section provides an
overview of the vehicle’s most basic func-
tions. First-time Mercedes-Benz owners
should pay special attention to the infor-
mation given here.
If you are already familiar with the basic
functions described here, the “Controls in
detail” section will provide you with further
information. The corresponding page
references are located at the end of each
segment.
Unlocking
Unlocking with the SmartKeySmartKey with remote control1‹Lock button
2ŒUnlock button
3ÂPanic button* (
page 73)

Press unlock buttonΠon the
SmartKey.
All turn signal lamps flash once. The
locking knobs in the doors move up.

Get in the vehicle and insert the
SmartKey in the starter switch.
For more information, see “Locking and
unlocking” (
page 84).
iCanada only:
Only vehicles equipped with an
anti-theft alarm system* have
SmartKeys with integrated panic
button*3.

84 Controls in detailLocking and unlocking
In the “Controls in detail” section you will
find detailed information on how to oper-
ate the equipment installed on your vehi-
cle. If you are already familiar with the
basic functions of your vehicle, this section
will be of particular interest to you.
To quickly familiarize yourself with the ba-
sic functions of the vehicle, refer to the
“Getting started” section of this manual.
The corresponding page numbers are giv-
en at the beginning of each segment.
Locking and unlocking
SmartKey
Your vehicle comes supplied with two
SmartKeys, each with remote control and
a removable mechanical key. The locking
tabs for the mechanical key portion of the
two SmartKeys are a different color to help
distinguish each SmartKey unit.
The SmartKey provides an extended oper-
ating range. To prevent theft, however, it is
advisable to only unlock the vehicle when
you are in close proximity to it.
The SmartKey centrally locks and unlocks:

the doors


the tailgate


the fuel filler flap
SmartKey with remote control1‹ Lock button
2Mechanical key locking tab
3ΠUnlock button
4Battery check lamp
5Â Panic button* (
page 73)
iYou can also open and close the power
windows (
page 198) and
sliding/pop-up roof* (
page 200)
from outside using the SmartKey.
iCanada only:
Only vehicles equipped with an
anti-theft alarm system* have
SmartKeys with integrated panic
button*5.

89 Controls in detail
Locking and unlocking
For more information on towing the vehi-
cle, see “Towing the vehicle” (
page 329).
You can deactivate the automatic locking
using the control system, see “Setting au-
tomatic locking” (
page 131).
Locking and unlocking from the inside
You can lock or unlock the doors and the
tailgate from inside using the central lock-
ing switch. This can be useful, for example,
if you want to lock the vehicle before start-
ing to drive.
The fuel filler flap cannot be locked or un-
locked with the central locking switch.The switch is located in the center console.
Central locking switch1Locking
2Unlocking
Locking
Press upper switch position1 of
central locking switch.
If all doors are closed, the vehicle
locks.Unlocking

Press lower switch position2 of
central locking switch.
The vehicle unlocks.
Warning!
G
When leaving the vehicle, always remove the
SmartKey from the starter switch, take it
with you and lock the vehicle. Do not leave
children unattended in the vehicle, or with
access to an unlocked vehicle. Unsuper-
vised use of vehicle equipment may cause
an accident and/or serious personal injury.
iYou can open a locked door from the
inside. Open door only when conditions
are safe to do so.
If the vehicle was previously centrally
locked using the SmartKey, it will not
unlock using the central locking switch.
If the vehicle was previously locked
with the central locking switch

while in the selective remote con-
trol mode, only the door opened
from the inside is unlocked.


while in the global remote control
mode, the vehicle is unlocked
completely when a door is opened
from the inside.

223 Controls in detail
Useful features
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door
unlock, Info Services profile and more.System self-check
Initially, after turning the SmartKey in
starter switch to position2, malfunctions
are detected and indicated (the indicator
lamps in the SOS button, the Roadside
Assistance button• and the Informa-
tion button¡ stay on longer than ten
seconds or do not come on). The message
TELE AID MALFUNCTION – DRIVE TO
WORKSHOP!
appears for approximately ten
seconds in the multifunction display.
iThe SOS button is located above the
interior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or the message TELE AID MALFUNCTION – DRIVE TO
WORKSHOP!
is displayed in the multifunction
display after the system self-check, a mal-
function in the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.

226 Controls in detailUseful featuresRoadside Assistance button•
Located below the center armrest cover is
the Roadside Assistance button•.
Press and hold button (for longer than
two seconds).
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message
TELE
DIAGNOSIS – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
TELE DIAGNOSIS –
CALL CONNECTED
appears in the
multifunction display. The Tele Aid system
will transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular
and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audiosystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 223)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS –
CALL FAILED
appears in the
multifunction display.

232 Controls in detailUseful featuresProgramming or reprogramming the
integrated remote control
Step 1:
Switch on ignition.
Step 2:

If you have previously programmed an
integrated signal transmitter button
and wish to retain its programming,
proceed to step 3. Otherwise, press
and hold the two outer signal transmit-
ter buttons2 and4 and release
them only when the indicator light
begins to flash after approximately
20 seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory. If you later wish to program a
second and/or third hand-held trans-
mitter to the remaining two signal
transmitter buttons, do not repeat this
step and begin directly with step 3.Step 3:

Hold the end of the hand-held remote
control transmitter6 of the device
you wish to train approximately 2 to
5 in (5 to12 cm) away from the surface
of the integrated remote control
located on the interior rear view mirror,
keeping the indicator lamp1 in view.
Step 4:

Using both hands, simultaneously
press the hand-held transmitter
button5 and the desired integrated
signal transmitter button (2, 3
or4). Do not release the buttons until
completing step 5.
The indicator lamp1 on the
integrated remote control will flash,
first slowly and then rapidly.Step 5:

When the indicator lamp1 flashes
rapidly, release both buttons.
Step 6:

Press and hold the just-trained
integrated signal transmitter button
and observe the indicator lamp1.
If the indicator lamp1 stays on
constantly, programming is complete
and your device should activate when
the integrated signal transmitter
button is pressed and released.iThe indicator lamp1 flashes the first
time the signal transmitter button is
programmed. If this button has already
been programmed, the indicator lamp
will only start flashing after
20 seconds.

234 Controls in detailUseful featuresStep 12:
Confirm the garage door operation by
pressing the programmed integrated
signal transmitter button (2, 3
or4).
Step 13:

To program the remaining two buttons,
repeat the steps above starting with
step 3.Gate operator/Canadian programming
Canadian radio-frequency laws require
transmitter signals to “time-out” (or quit)
after several seconds of transmission
which may not be long enough for the
integrated signal transmitter to pick up the
signal during programming. Similar to this
Canadian law, some U.S. gate operators
are designed to “time-out” in the same
manner.
If you live in Canada or if you are having
difficulties programming a gate operator
(regardless of where you live) by using the
programming procedures, replace step 4
with the following:Step 4:

Continue to press and hold the
integrated signal transmitter button
(2, 3 or4) while you press and
re-press (“cycle”) your hand-held
remote control transmitter6 every
two seconds until the frequency signal
has been learned. Upon successful
training, the indicator lamp1 will
flash slowly and then rapidly after
several seconds.

Proceed with programming step 5 and
step 6 to complete.


235 Controls in detail
Useful features
Operation of integrated remote control
Switch on ignition.

Select and press the appropriate
integrated signal transmitter button
(2, 3 or4) to activate the remote
controlled device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.Erasing the integrated remote control
memory

Switch on ignition.

Simultaneously hold down the signal
transmitter buttons2 and 4, for
approximately 20 seconds, until the
indicator lamp1 flashes rapidly. Do
not hold for longer than 30 seconds.
The codes of all three channels are
erased.Reprogramming a single integrated
signal transmitter button
To program a device using a signal trans-
mitter button previously trained, follow
these steps:

Press and hold the desired signal
transmitter button (2, 3 or4).
Do not release the button.

The indicator lamp will begin to flash
after 20 seconds. Without releasing
the integrated signal transmitter
button, proceed with programming
starting with step 3.
iIf you sell your vehicle, erase the codes
of all three channels.