2004 INFINITI QX56 service

IP-1
INSTRUMENT PANEL
I BODY
CONTENTS
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SECTION IP
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IP
Revision: August 20072004 QX56 PRECAUTIONS .......................................................... 2
Precautions for Supplemental Restraint System
(SRS) “AIR BAG” and “SEAT BELT PRE-TEN-
SIONER” .................................................................. 2
PREPARATION ........................................................... 3
Special Service Tools ............................................... 3
Commercial Service Tools ........................................ 3
SQUEAK AND RATTLE TROUBLE DIAGNOSIS ...... 4
Work Flow ................................................................ 4
CUSTOMER INTERVIEW ..................................... 4
DUPLICATE THE NOISE AND TEST DRIVE ....... 5
CHECK RELATED SERVICE BULLETINS ........... 5
LOCATE THE NOISE AND IDENTIFY THE
ROOT CAUSE ...................................................... 5
REPAIR THE CAUSE ........................................... 5
CONFIRM THE REPAIR ....................................... 6
Generic Squeak and Rattle Troubleshooting ........... 6INSTRUMENT PANEL .......................................... 6
CENTER CONSOLE ............................................. 6
DOORS ................................................................. 6
TRUNK .................................................................. 7
SUNROOF/HEADLINING ..................................... 7
OVERHEAD CONSOLE (FRONT AND REAR) ..... 7
SEATS ................................................................... 7
UNDERHOOD ....................................................... 7
Diagnostic Worksheet ............................................... 8
INSTRUMENT PANEL ASSEMBLY ......................... 10
Removal and Installation ........................................ 10
REMOVAL AND INSTALLATION ........................ 12
Disassembly and Assembly .................................... 15
CENTER CONSOLE ........................................... 15
Disassembly and Assembly .................................... 17
REAR CONSOLE ................................................ 17

IP-2
PRECAUTIONS
Revision: August 20072004 QX56
PRECAUTIONSPFP:00001
Precautions for Supplemental Restraint System (SRS) “AIR BAG” and “SEAT
BELT PRE-TENSIONER”
EIS002XO
The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS and SB section of this Service Man-
ual.
WAR NIN G:

To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death
in the event of a collision which would result in air bag inflation, all maintenance must be per-
formed by an authorized NISSAN/INFINITI dealer.

Improper maintenance, including incorrect removal and installation of the SRS, can lead to per-
sonal injury caused by unintentional activation of the system. For removal of Spiral Cable and Air
Bag Module, see the SRS section.

Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or
harness connectors.

PREPARATION
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Revision: August 20072004 QX56
PREPARATIONPFP:00002
Special Service ToolsEIS002XP
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
Commercial Service ToolsEIS002XQ
Tool number
(Kent-Moore No.)
Tool nameDescription
—
(J-39570)
Chassis earLocating the noise
—
(J-43980)
NISSAN Squeak and Rattle kitRepairing the cause of noise
SBT 8 39
SBT 8 40
Tool name
(Kent-Moore No.)Description
Engine ear
(J-39565)Locating the noise
Power ToolLoosening bolts and nuts
SIIA0995E
PBIC0191E

IP-4
SQUEAK AND RATTLE TROUBLE DIAGNOSIS
Revision: August 20072004 QX56
SQUEAK AND RATTLE TROUBLE DIAGNOSISPFP:00000
Work FlowEIS002XR
CUSTOMER INTERVIEW
Interview the customer, if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to IP-8, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.

The customer may not be able to provide a detailed description or the location of the noise. Attempt to
obtain all the facts and conditions that exist when the noise occurs (or does not occur).

If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer
is concerned about. This can be accomplished by test driving the vehicle with the customer.

After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
–Squeak — (Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard sur-
faces = higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
–Creak — (Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch
dependent on materials/often brought on by activity.
–Rattle — (Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
–Knock — (Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
–Tick — (Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
–Thump — (Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
–Buzz — (Like a bumblebee)
Buzz characteristics include high frequency rattle/firm contact.

Often the degree of acceptable noise level will vary depending upon the person. A noise that you may
judge as acceptable may be very irritating to the customer.

Weather conditions, especially humidity and temperature, may have a great effect on noise level.
SBT 8 42

SQUEAK AND RATTLE TROUBLE DIAGNOSIS
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DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1. Close a door.
2. Tap or push/pull around the area where the noise appears to be coming from.
3. Rev the engine.
4. Use a floor jack to recreate vehicle “twist”.
5. At idle, apply engine load (electrical load, drive position on A/T model).
6. Raise the vehicle on a hoist and hit a tire with a rubber hammer.

Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.

If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:

Removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners
can be broken or lost during the repair, resulting in the creation of new noise.

Tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be elimi-
nated only temporarily.

Feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing
the noise.

Placing a piece of paper between components that you suspect are causing the noise.

Looking for loose components and contact marks.
Refer to IP-6, "
Generic Squeak and Rattle Troubleshooting" .
REPAIR THE CAUSE

If the cause is a loose component, tighten the component securely.

If the cause is insufficient clearance between components:
–Separate components by repositioning or loosening and retightening the component, if possible.
–Insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or ure-
thane tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized NISSAN
Parts Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 x 135 mm (3.94 x 5.31 in)/76884-71L01: 60 x 85 mm (2.36 x 3.35 in)/76884-71L02: 15 x 25
mm (0.59 x 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.

PRECAUTIONS
LAN-3
[CAN]
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LAN
Revision: August 20072004 QX56
PRECAUTIONSPFP:00001
Precautions for Supplemental Restraint System (SRS) “AIR BAG” and “SEAT
BELT PRE-TENSIONER”
UKS0017I
The Supplemental Restraint System such as “AIR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and whether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS and SB section of this Service Man-
ual.
WA RN ING:

To avoid rendering the SRS inoperative, which could increase the risk of personal injury or death
in the event of a collision which would result in air bag inflation, all maintenance must be per-
formed by an authorized NISSAN/INFINITI dealer.

Improper maintenance, including incorrect removal and installation of the SRS, can lead to per-
sonal injury caused by unintentional activation of the system. For removal of Spiral Cable and Air
Bag Module, see the SRS section.

Do not use electrical test equipment on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harnesses can be identified by yellow and/or orange harnesses or
harness connectors.
Precautions When Using CONSULT-IIUKS0017J
When connecting CONSULT-II to data link connector, connect them through CONSULT-II CONVERTER.
CAUTION:
If CONSULT-II is used with no connection of CONSULT-II CONVERTER, malfunctions might be
detected in self-diagnosis depending on control unit which carry out CAN communication.
CHECK POINTS FOR USING CONSULT-II
1. Has CONSULT-II been used without connecting CONSULT-II CONVERTER on this vehicle?
–If YES, GO TO 2.
–If NO, GO TO 5.
2. Is there any indication other than indications relating to CAN communication system in the self-diagnosis
results?
–If YES, GO TO 3.
–If NO, GO TO 4.
3. Based on self-diagnosis results unrelated to CAN communication, carry out the inspection.
4. Malfunctions may be detected in self-diagnosis depending on control units carrying out CAN communica-
tion. Therefore, erase the self-diagnosis results.
5. Diagnose CAN communication system. Refer to LAN-5, "
CAN Communication Unit" .
Precautions For Trouble DiagnosisUKS0017K
CAN SYSTEM

Do not apply voltage of 7.0V or higher to the measurement terminals.

Use the tester with its open terminal voltage being 7.0V or less.

Be sure to turn ignition switch off and disconnect negative battery terminal before checking the circuit.

CAN SYSTEM (TYPE 1)
LAN-21
[CAN]
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Revision: August 20072004 QX56
Work FlowUKS0018G
1. When there are no indications of “AUTO DRIVE POS.”, “BCM” or “IPDM E/R” on “SELECT SYSTEM” dis-
play of CONSULT-II, print the “SELECT SYSTEM”.
2. Print all the data of “SELF-DIAG RESULTS” for “ENGINE”, “A/T”, “AUTO DRIVE POS.”, “BCM”, “ABS”
and “IPDM E/R” displayed on CONSULT-II.
3. Print all the data of “CAN DIAG SUPPORT MNTR” for “ENGINE”, “A/T”, “AUTO DRIVE POS.”, “BCM”,
“ABS” and “IPDM E/R” displayed on CONSULT-II.
4. Attach the printed sheet of “SELECT SYSTEM”, “SELF-DIAG RESULTS” and “CAN DIAG SUPPORT
MNTR” onto the check sheet. Refer to LAN-23, "
CHECK SHEET" .
5. Based on the indications of “SELECT SYSTEM” and the results of “CAN DIAG SUPPORT MNTR”, put
marks “v” onto the items with “No indication”, “NG” or “UNKWN” in the check sheet table. Refer to LAN-23,
"CHECK SHEET" .
NOTE:

If “NG” is displayed on “INITIAL DIAG (Initial diagnosis)” as “CAN DIAG SUPPORT MNTR” for the diag-
nosed control unit, replace the control unit.

The “CAN DIAG SUPPORT MNTR” items, which are not in check sheet table, are not related to diag-
nostic procedure on service manual.
So it is not necessary to check the status of the “CAN DIAG SUPPORT MNTR” items not in check
sheet table.
6. Check CAN communication line of the navigation system. Refer to AV-131, "
CAN Communication Line
Check" .
7. Attach the CAN DIAG SUPPORT MONITOR check sheet onto the check sheet. Refer to LAN-23,
"CHECK SHEET" .
PKIA2093E
PKIA8260E
PKIA8343E

CAN SYSTEM (TYPE 2)
LAN-55
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Revision: August 20072004 QX56
Work FlowUKS001N7
1. When there are no indications of “AUTO DRIVE POS.”, “BCM” or “IPDM E/R” on “SELECT SYSTEM” dis-
play of CONSULT-II, print the “SELECT SYSTEM”.
2. Print all the data of “SELF-DIAG RESULTS” for “ENGINE”, “A/T”, “ICC”, “AUTO DRIVE POS.”, “BCM”,
“ABS” and “IPDM E/R” displayed on CONSULT-II.
3. Print all the data of “CAN DIAG SUPPORT MNTR” for “ENGINE”, “A/T”, “ICC”, “AUTO DRIVE POS.”,
“BCM”, “ABS” and “IPDM E/R” displayed on CONSULT-II.
4. Attach the printed sheet of “SELECT SYSTEM”, “SELF-DIAG RESULTS” and “CAN DIAG SUPPORT
MNTR” onto the check sheet. Refer to LAN-57, "
CHECK SHEET" .
5. Based on the indications of “SELECT SYSTEM” and the results of “CAN DIAG SUPPORT MNTR”, put
marks “v” onto the items with “No indication”, “NG” or “UNKWN” in the check sheet table. Refer to LAN-57,
"CHECK SHEET" .
NOTE:

If “NG” is displayed on “INITIAL DIAG (Initial diagnosis)” as “CAN DIAG SUPPORT MNTR” for the diag-
nosed control unit, replace the control unit.

The “CAN DIAG SUPPORT MNTR” items, which are not in check sheet table, are not related to diag-
nostic procedure on service manual.
So it is not necessary to check the status of the “CAN DIAG SUPPORT MNTR” items not in check
sheet table.
6. Check CAN communication line of the navigation system. Refer to AV-131, "
CAN Communication Line
Check" .
7. Attach the CAN DIAG SUPPORT MONITOR check sheet onto the check sheet. Refer to LAN-57,
"CHECK SHEET" .
PKIA2093E
PKIA8260E
PKIA8343E