2004 FORD FOCUS Ford focus 2004

Do not lean your head on the door. The side air bag could injure
you as it deploys from the side of the seatback.
Do not attempt to service, repair, or modify the air bag SRS, its
fuses or the seat cover on a seat containing an air bag. See your
Ford or Lincoln Mercury dealer.
All occupants of the vehicle should always wear their safety belts
even when an air bag SRS is provided.
How does the side air bag system work?
The side air bag system consists of
the following:
•An inflatable nylon bag (air bag)
with a gas generator concealed
behind the outboard bolster of
the driver and front passenger
seatbacks.
•A special seat cover designed to
allow air bag deployment.
•The same warning light,
electronic control and diagnostic
unit as used for the front air
bags.
•Two crash sensors located under
the outboard side of the front
seats, attached to the floor.
Side air bags, in combination with seat belts, can help reduce the risk of
severe injuries in the event of a significant side impact collision.
The side air bags are fitted on the outboard side of the seatbacks of the
front seats. In certain lateral collisions, the air bag on the side affected
by the collision will be inflated, even if the respective seat is not
occupied. The air bag was designed to inflate between the door panel
and occupant to further enhance the protection provided occupants in
side impact collisions.
The air bag SRS is designed to activate when the vehicle sustains lateral
deceleration sufficient to cause the sensors to close an electrical circuit
that initiates air bag inflation.
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Do not leave children, unreliable adults, or pets unattended in
your vehicle.
Child booster seats
Children outgrow a typical convertible or toddler seat when they weigh
40 pounds and are around 4 years of age. Although the lap/shoulder belt
will provide some protection, these children are still too small for
lap/shoulder belts to fit properly, which could increase the risk of serious
injury.
To improve the fit of both the lap and shoulder belt on children who
have outgrown child safety seats, Ford Motor Company recommends use
of a belt-positioning booster.
Booster seats position a child so that safety belts fit better. They lift the
child up so that the lap belt rests low across the hips and the knees
bend comfortably. Booster seats also make the shoulder belt fit better
and more comfortably for growing children.
When children should use booster seats
Children need to use booster seats from the time they outgrow the
toddler seat until they are big enough for the vehicle seat and
lap/shoulder belt to fit properly. Generally this is when they weigh about
80 lbs (about 8 to 12 years old).
Booster seats should be used until you can answer YES to ALL of these
questions:
•Can the child sit all the way back
against the vehicle seat back with
knees bent comfortably at the
edge of the seat without
slouching?
•Does the lap belt rest low across the hips?
•Is the shoulder belt centered on the shoulder and chest?
•Can the child stay seated like this for the whole trip?
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•LATCH lower anchors are recommended for use by children up to
22 kg (48 pounds) in a child restraint. Top tether anchors can be used
for children up to 27 kg (60 pounds) in a child restraint, and to
provide upper torso restraint for children up to 36 kg (80 pounds)
using an upper torso harness and a belt-positioning booster.
Ford recommends the use of a child safety seat having a top tether
strap. Install the child safety seat in a seating position with LATCH and
tether anchors. For more information on top tether straps and anchors,
refer toAttaching safety seats with tether strapsin this chapter. For
more information of LATCH anchors refer toAttaching safety seats with
LATCH (Lower Anchors and Tethers for Children) attachmentsin this
chapter.
Carefully follow all of the manufacturer’s instructions included
with the safety seat you put in your vehicle. If you do not install
and use the safety seat properly, the child may be injured in a sudden
stop or collision.
Rear-facing child seats or infant carriers should never be placed
in the front seats.
Installing child safety seats with combination lap and shoulder
belts
Air bags can kill or injure a child in a child seat.NEVERplace a
rear-facing child seat in front of an active air bag. If you must
use a forward-facing child seat in the front seat, move the seat all the
way back.
Children 12 and under should be properly restrained in the rear
seat whenever possible.
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 60,000
km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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Canadian customers who require roadside assistance, call
1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain reimbursement
information, U.S. Ford or Mercury vehicles customers call
1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
ROADSIDE COVERAGE BEYOND BASIC WARRANTY
In the United States, you may purchase additional roadside assistance
coverage beyond this period through the Ford Auto Club by contacting
your Ford or Lincoln Mercury dealer.
Similarly in Canada, for uninterrupted Roadside Assistance coverage, you
may purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher is located on the
instrument panel by the radio. The
hazard flashers will operate when
the ignition is off.
Push in the flasher control and all front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
FUEL PUMP SHUT-OFF SWITCH
This device stops the electric fuel pump from sending fuel to the engine
when your vehicle has had a substantial jolt.
After an accident, if the engine cranks but does not start, this switch
may have been activated.
2004 Focus(foc)
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift equipment,
the front wheels (drive wheels) must be placed on a dolly to prevent
damage to the transmission.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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GETTING THE SERVICES YOU NEED
At home
You must take your Ford vehicle to an authorized Ford dealer for
warranty repairs. While any Ford dealership handling your vehicle line
will provide warranty service, we recommend you return to your selling
dealer who wants to ensure your continued satisfaction. Please note that
certain warranty repairs require special training and/or equipment, so not
all dealers are authorized to perform all warranty repairs. This means
that, depending on the warranty repair needed, you may have to take
your vehicle to another dealer. A reasonable time must be allowed to
perform a repair after taking your vehicle to the dealership. Repairs will
be made using Ford or Motorcraft parts, or remanufactured or other
parts that are authorized by Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at the number below.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
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