2004 BUICK RANDEZVOUS Owner's Manual

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-11

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
7-12

Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.comOr you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-13

✍NOTES
7-14

A
About Driving Your Vehicle................................. 4-2
Accessory Inator...........................................5-74
Accessory Power Outlets.................................3-27
Adding Washer Fluid.......................................5-38
Additional Program Information........................... 7-9
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-108
Adjusting the Captain’s Chairs
(Second Row).............................................1-14
Adjusting the Speakers
(Balance/Fade)..........................3-77, 3-88, 3-101
Air Bag
Readiness Light..........................................3-43
Air Bag Systems.............................................1-72
How Does an Air Bag Restrain?....................1-79
Servicing Your Air Bag-Equipped Vehicle.........1-82
What Makes an Air Bag Inate?....................1-78
What Will You See After an Air Bag Inates?......1-80
When Should an Air Bag Inate?...................1-77
Where Are the Air Bags?..............................1-75
Air Cleaner/Filter, Engine.................................5-19
Airbag Sensing and Diagnostic
Module (SDM).............................................7-10
All-Wheel Drive......................................5-48, 5-98
All-Wheel Drive Disable Warning Message..........3-55
All-Wheel-Drive (AWD) System.........................4-12
AM .............................................................3-130Antenna, Integrated Windshield.......................3-132
Antenna, XM™ Satellite Radio Antenna System . . . 3-132
Anti-lock Brake System (ABS)............................ 4-8
Anti-Lock Brake System Warning Light...............3-45
Appearance Care............................................5-99
Care of Safety Belts...................................5-102
Chemical Paint Spotting..............................5-106
Cleaning the Inside of Your Vehicle................5-99
Cleaning the Outside of Your Vehicle............5-103
Finish Damage..........................................5-105
Sheet Metal Damage..................................5-105
Underbody Maintenance.............................5-105
Vehicle Care/Appearance Materials...............5-106
Weatherstrips............................................5-102
Arming with the Power Lock Switch...................2-16
Arming with the Remote Keyless Entry
Transmitter.................................................2-16
Ashtrays........................................................3-28
Audio Speakers............................................3-115
Audio System(s).............................................3-73
Audio Steering Wheel Controls....................3-129
Care of Your Cassette Tape Player...............3-130
Care of Your CD and DVD Player................3-131
Care of Your CDs and DVDs.......................3-131
Integrated Windshield Antenna.....................3-132
Navigation/Radio System.............................3-112
Radio with Cassette and CD.........................3-85
Radio with CD............................................3-74
1

Audio System(s) (cont.)
Radio with Six-Disc CD................................3-98
Rear Seat Audio (RSA)...............................3-126
Setting the Time..........................................3-73
Theft-Deterrent Feature...............................3-128
Understanding Radio Reception...................3-130
XM™ Satellite Radio Antenna System...........3-132
Auto Door Lock/Unlock....................................3-67
Automatic Headlamp System............................3-15
Automatic Level Control...................................4-42
Automatic Operation........................................3-35
Automatic Transaxle
Fluid..........................................................5-21
Operation...................................................2-23
B
Backing Up....................................................4-48
Battery..........................................................5-42
Battery Replacement......................................... 2-7
Battery Run-Down Protection............................3-20
Before Leaving on a Long Trip.........................4-25
Before You Drive...........................................3-113
Bench Seat, Split............................................. 1-9
Brake
Low Fluid Warning Message.........................3-57
Parking......................................................2-26
System Warning Light..................................3-44
Brake Fluid....................................................5-38Brake Wear...................................................5-41
Brakes..........................................................5-38
Braking........................................................... 4-7
Braking in Emergencies...................................4-10
Break-In, New Vehicle.....................................2-19
Bulb Replacement...........................................5-50
Front Turn Signal, Sidemarker and Parking
Lamps....................................................5-52
Halogen Bulbs............................................5-50
Headlamps.................................................5-50
Replacement Bulbs......................................5-54
Taillamps and Back-Up Lamps.......................5-53
Taillamps, Turn Signal, and Stoplamps............5-52
Buying New Tires...........................................5-70
C
California Fuel.................................................. 5-5
Canada – Customer Assistance.......................... 7-5
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-7
Canceling the Rear Door Security Locks............2-11
Capacities and Specications..........................5-115
Captain Chairs, Rear.......................................1-14
Carbon Monoxide...................4-28, 4-42, 2-11, 2-30
Care of
Safety Belts..............................................5-102
Your Cassette Tape Player..........................3-130
Your CD and DVD Player...........................3-131
2

Care of (cont.)
Your CDs and DVDs..................................3-131
Cargo Cover..................................................2-44
Cargo Lamp...................................................3-20
Carrier Assembly-Differential
(Rear Drive Module)....................................5-49
Cassette Tape Messages.................................3-94
CD Adapter Kits.............................................3-95
CD Messages...............................3-84, 3-97, 3-111
Cell Phone Storage Area.................................2-39
Center Rear Passenger Position, Safety Belts.....1-42
Chains, Tires..................................................5-74
Change Engine Oil Message............................3-53
Charging System Indicator Message..................3-52
Check
Engine Light...............................................3-46
Tire Pressure System...................................5-65
Checking Coolant............................................5-24
Checking Engine Oil........................................5-14
Checking Things Under the Hood......................5-10
Checking Your Restraint Systems......................1-82
Chemical Paint Spotting.................................5-106
Child Restraints
Child Restraint Systems...............................1-53
Infants and Young Children...........................1-50
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-62
Older Children.............................................1-47Child Restraints (cont.)
Securing a Child Restraint Designed for the
LATCH System........................................1-64
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-67
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-64
Securing a Child Restraint in the Right Front
Seat Position...........................................1-69
Top Strap...................................................1-57
Top Strap Anchor Location............................1-58
Where to Put the Restraint...........................1-56
Cigarette Lighter.............................................3-28
Cleaning
Inside of Your Vehicle..................................5-99
Outside of Your Vehicle..............................5-103
Underbody Maintenance.............................5-105
Weatherstrips............................................5-102
Your DVD Player.......................................3-131
Cleaning Aluminum or Chrome-Plated Wheels . . . 5-104
Cleaning Exterior Lamps/Lenses......................5-103
Cleaning Fabric/Carpet...................................5-100
Cleaning Glass Surfaces................................5-102
Cleaning Interior Plastic Components...............5-102
Cleaning Leather...........................................5-101
Cleaning the Top of the Instrument Panel.........5-102
Cleaning the Windshield, Backglass and Wiper
Blades.....................................................5-104
3

Cleaning Tires..............................................5-105
Cleaning Vinyl..............................................5-101
Climate Control System...................................3-28
Dual..........................................................3-32
Dual Automatic............................................3-35
Outlet Adjustment........................................3-38
Compact Spare Tire........................................5-98
Compass Variance..........................................3-60
Content Theft-Deferrent....................................2-15
Control of a Vehicle.......................................... 4-7
Convenience Center, Rear...............................2-44
Convenience Net............................................2-44
Coolant
Engine Temperature Gage............................3-46
Engine Temperature Warning Message...........3-51
Heater, Engine............................................2-22
Cooling System..............................................5-29
Cruise Control................................................3-11
Cupholder(s)..................................................2-39
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone
(TTY) Users.............................................. 7-4
Customer Assistance Offices........................... 7-5
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-6Customer Assistance Information (cont.)
Reporting Safety Defects to General Motors....7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps (DRL).........................3-15
Defensive Driving............................................. 4-3
Defogging and Defrosting.................3-30, 3-34, 3-37
Delayed Lighting.............................................3-18
Delayed Locking.......................................2-9, 3-68
Dinghy Towing................................................4-34
Disarming with the Remote Keyless Entry
Transmitter.................................................2-16
Disarming with Your Key..................................2-16
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-35
Door
Ajar Warning Message.................................3-54
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
4