2003 VOLKSWAGEN PASSAT Owners Manual

3.2
service is onl y availabl e throughout the Unit ed States (including Hawaii and
Alaska ) an d If a request for service
occurs out side of these areas, communica­
tion s
may not be avai labl e, and the
24 hour service.
The is th e heart of your serv ice
-staff ed 2 4 hours a day, 7 days a week wit h
knowl ed gea ble
Adv iso rs. Eve n on
weeke nds a nd holidays there is alwa ys
someo ne ready to help. For further d etails
25.
uses sophisticate d G lobal Positionin g
Sy ste m
satellit es to locate your vehicle,
w ireless technology to provide the commu­
nicati
ons link , a n d seamless integration into your ve hicl e. I
f
you make an em erg ency or serv ice call, the
System uses the Global Pos itioni ng
Sys te m
to determine your locati o n au­
page 3.
Thi s sys te m allo ws the
vice page 26, the Adv iso rs can access
a n ext en sive
databas e to ass is t yo u with di­
rect ions, making reservat io ns, a nd other
conve nient serv ices .
pos itioning in for mation is re laye d to
th e during Button or
Em erge ncy Serv ice Button requests from the
veh icle. Location in for mation w ill be tracked and give n onl y to th e prop er authoriti es in
th e eve nt o f a veh icle th e
ft notifi cation.
How GPS works:
The sig nal bein g sent from the
If th e s ig nal s are obstructe d, the sys te m
will operate but th e co uld
h ave di
fficulty id entifyin g your current loca­
ti on. The last
Advisor m ay depend on
yo u to prov id e verba l inform ation regard ing
Introduction 3

3.2 b y OnStor
your vehicles location if s uch a n obstruction
of th e satellit es occ urs.
Even if yo ur posit ional data was trans­
m itted, there
is no guarantee that your ve­
h icle
can always be loca ted.
The pesonalized MyOnStar web site offers a wide rang e of infor­
mation and individual settings.
perso nalized webs ite will
prov ide you with easy access to pe rsonalize d
acc
ount i n fo rmati on and help with your
sys te m , in cl udi ng you r V irtual
and Pe rsonal will also be able to
p l
an yo ur travel. rece ive location based or personal weat her informatio n, a n d in terac t
w it h
subscrib er, yo u have access to
the Subscriber Website. The
can also custo m ize your
all ows you t o
c us to mi ze the depth and brea dth of th e in ­
f o r
mation you will have access to auto m ati-
System limitations
cally when you sig n on t o th e V irtua l A dviso r
f ro m you r ve hicl e.
T o access th e S ubsc
riber Webs ite, sim ply go
to:
www .vw
.com
T he S ubscr iber sit e is secured. Access re­
q uires your
account n umber and personal
ident ifica tion number if you do not
k n ow
your account n umber or at
An On Star Servi ce Subscription Agreem ent is re quir ed in ord er
to re ceive On Sta r s ervi ces.
Th is manu al conta ins the latest informat ion at the lim e it was printed. reserves the rig ht to make ch anges to th e services withou t
prior not ificatio n .
In
order t o provide you w it h excellent service,
any call to the ca ll
models on ly
4 Introduct ion
atl-
(l-888-466-7827).
(

3.2 Volk swagen Telematics by
Three
sys tem statu s light . . . . .
serv ices button
butt on) . . . . . . . . . . . . . . . . . . . . . . 7
e m erge nc y butto n . . . . . 8
Fig. 1
and

Booklet 3 .2 Vol ksw agen Tele matic s by
the blu e [
service s and activ a ri on.
-
th e blu e [
re qu est th e inrormatio n we
n
eed t o get you
tak e between an d IS
6 and

Booklet 3.2 Volkswagen Telematics by
button, you are connected to an OnStar
Advisor.
F ig. 3 services button (blue
the blue [
fig. 3 and you are connec ted
to an Advisor.
You will hear a chime,
or Volkswagen
Telematics by
then generates a sequence of tones during
the connection proce ss. T he proce ss
press the munication button.
normal connection tim e is seconds.
unusu al circumstan ces, it may take as long as
2
-3 minutes to connect.
c ient tim e to mak e th e
7

emergency button
fig. 4 to connect with
an Adv is or.
call w ill be g ive n the hi ghest prior ity,
and yo u will hea r a ton e followed b y the
word s onnectin g to E m ergency>.
Th e Adv i
sor w ill attempt to locate your
hi cle, find out w hat kin d of a ss ista n ce you re- quire,
a
nd contact th e nearest emerge ncy
services prov id er who ca n di spatch lance , fire , police or other emerg en cy vices.
If yo u made an unintenti onal emergency call,
yo u
can cancel it by p ressin g the
Even if your posit ional data was
mitted, the re is no g uarantee that your
hicl e can always be located.
If the sys te m is page 3
o r if sat ellite reception is interrupted ,
matic ve hicl e location may be int erfe red with
or may even b e unavailable.
Center could have diffi cult y identifyin g your current
tion. The last valid posi tion obtai ned b efore the obs tru ction is re ta in ed , however, a nd can
be sent. The Adv is o r m ay depend on
yo u
to provid e ve rba l informatio n rega rding
your vehicl
es location if such an ob stru cti o n
of th e satellites occurs.
8 OnStar and

Booklet 3.2 Volkswagen Telematics by
button
Press the fig. 5
at th e end of a call. You'll hear the
words
Request Ended>.
Press this button to answer an
coming personal call, or cancel a
call if
one of the other buttons is
The volum e control knob on
Turn the volume
knob to co ntrol the volume.
equipped with the
acti vity.
JJ m od els only
ca n turn down the Nav igatio n Sys te m's audio
p rompts duri ng calls by enterin g th e
Nav iga tio n Sys tem's menu and adjustin g t he
Nav iga tion

Booklet 3 .2 Volk swagen Te lemati cs by
The system status light displays the status of the System .
Fig. 6 System status light
The syste m statu s fig . 6 located
between the button th e Em ergency
b u u
on. will take
sys te m in the vehicl e is
p
ower e d and ready to make calls o r re ­
ceive call s from th e Cente r. T he
sys te m sta tu s lig ht w
ill re main green even in
areas w ith out cellular covera ge.
Memo recorder
sys tem is equi pp ed wit h a m em o
r e
corder s tore informatio n give n t o yo u durin g call wi th A d visor or the
m od els o nly
yo u notice
thi s lig h t blinkin g while yo u are not on a call,
p re
ss the button.
Re d
T hi s s ig nal s your system may nor be func tioning properly. the blue
Adv isor.
the connection is made, the Adv isor will as­
sis t you making sure your system is operatin g properly.
you canno t contact th e
de a ler for diagnosis and service.
the sys te m sta tu s lig ht does no t illuminate,
the
Virtua l can play back
th e s to re d aud io information at a later time, wh en yo u arc no longer connec ted to
and P e rso nal