2003 VOLKSWAGEN PASSAT Owners Manual

swagen of Amer ica, i mmediate ly by
ca llin g
our toll-free number:
Tel.: 1 822-8987
If you prefer to write , plea se use the follow ing
address:
Volkswagen
Customer CARE Center
3499 West Hamlin Road
Rochester Hills, Ml
When you call or wri te, please pro vid e the
follow ing information :
28 Customer CARE
Your name, address and telep hone
number
Vehicl e Id entification Number (VIN)
Vehicle delivery date and mileage
Nature of complaint or problem
repair order (re ta in a copy for
your reco rds) or pertinen t do cuments if you are writing to us
A Cus
tomer CARE Represen tative will gathe r
a
nd carefully review all fact s relating to your
r e que st for assistance.
After thi s review is
completed, th e Custom er CARE Repr esenta­
ti
ve

Warranty
dress and Volkswagen Stat es has your
current addre ss on file, you will rece ive
fication automatically. If yo u are concerned that you may not have received notice
cerning a particular serv ice action, please
check with yo
ur dealer to dete rmin e whether
your vehicle is eligible for any re p ai r free of
c h arge.
In
other instan ces, Volkswage n of Am eri ca,
In
c. m ay offer assistance with a repair
yond wa rranty on a case-by-case basis. If you believe that your vehicl e needs a repair not
cove red by warran ty which Volk swagen of
A merica , Inc . should pay for in part or in
w hol e, ple ase disc uss the re
ques t w it h your
d eal er.
you are not satisfied with your
dealer's decision, please contact Volkswagen
of America, Inc. Customer CARE by
vid e the ve hicle identification number, the
mil eage,
maintenance his tory and an
n ation of w hy yo u believe th at th e repair
should be performed free of charge.
tive will review your re qu est and advise you of our
Customer CARE 29

If your deale r or C ustomer CARE
tiv e does not reso lve your product concern to
your satisfaction or if yo u do not wish t o
present your concern to eithe r of them, you may take ad va ntage of the m ed iatio n and
bitration serv ices of th e Better Busin ess
rea u. Thi s program is called BBB LINE
and is available to you free of ch arge, on
tion wid e basis as long as your vehicl e has
b
een d riven less than miles and has
not bee n in u
se for more than 2 yea rs. Not
every claim is e ligible; there a re
some age and
mileage limitations, so please check w ith
yo
ur l oca l Better Busin ess Bureau
ga rd ing your claim.
T he
BBB LINE prog ra m has two parts.
The part is mediation. Mediation means
that the BBB s taff will facili tate negotiatio ns
th e parti es in an effort to bring your
claim to a mutually acc eptabl e res olut io n.
do not h ave to part icipat e in mediatio n if
yo u wo uld rat h
er proce ed immediately to
bitration . Arbitration is th e other part of BBB
LINE. Arbitrati on is a process by wh ic h
a n im partia l p erso n
makes a decis ion on your
cl aim. The a rbitrator s are no t connected with
t h e a utomobile industry and serve on a
untary bas is.
If
you do not agree with the mediate d tio n and/or have opted to arbit rat e, an
tra tion hearin g will be sc hedule d.
Tel.: 1
you call the loca l office of the it s
s taff
will need the fo llowin g inform ation:
name, address and telephone
number
Make , model and Vehicle Identification
Number of your ve hicl e (VlN)
Delivery date and current mileag e
Nature of complaint or problem
The
range an arbitration heari ng.
A decis i
on will be made by the arbitrator within 3 days of the hearing (ty pically a
sio n is made days from the date yo u filed
yo
ur claim with
th en h ave th e opportunity to accept or
reject thedecis ion. Ifyou accept the deci sion ,
Volkswage n of A m er ica, Inc. will be bound by
th e
decis ion and fulfill its ob ligatio n w ithin
th e ti
me s p ec ified by th e arbitrator.
I f yo u r ej
ect th e dec ision:
l -
are free to pursu e other lega l
dies availabl e under state and fe d era l
law.
2-T he manufacturer will not h ave to comply w ith any part of the deci sio n.
LINE Arbitration Progra m is vided in the Information about
sumer P ro tec tion Laws booklet whic h is pre-sen ted to you b y your dealer w hen you take
delivery
of your new

tins.
Bulletins cover a wide variety
of s ubje cts: the
proper use and ca re o f your car, co stly
bulletin s describe repairs
about new or unexpected conditions.
d escribe improved repair procedures or
parts improvements. All of this information
can also h elp a qualifi ed technician better
service your vehicle . Most
bulletin s apply to
condition s affecting a
s mall
number of veh icle s. Your dealer or a
qualifi
ed technici an may hav e to determine if
a specific bu
lletin appli es to your vehicle. You
ca n order Volkswagen bulletins, Volkswag en
repair inform a
tion and Volkswagen
Literatur e 24 hours
if you prefer, you can contact our
Telephone: 1
572-1438
What you
A list of Volkswagen bulletins for 1985 and
la ter model years. covering all Nort h ican specification Volkswagen models.
Ordering and pri cin g information on how
to buy specific bulletin s.
Ordering and pri ce inform ation for
swagen Repair Manuals on paper format or
CD
Ordering and price inform ation for swagen Electrical Wirin g Diagram s.
Ordering and price inform ation for Literat ure
including:
Manuals
Maintenanc e Book le ts
Warranty Manuals
These bulletins are intended for qualified
t
echnicians . They are not meant for the
do-it-yourselfer. Qualified nicians have the equipment, tools, safety
instructions,
and know-how to do a job properly and safely. improperly
formed repairs or maintenance can
versely affect th e safety of your
erly and safely, you should not risk trying
to
do so.
Service

related war­
ranty information, the follow ing list of tire
manufacturers and addresses is being pro­
vided.
Manufacturer and Addresses and Phone
Numbers
Dunlop Tire Corp.
1144 East Market
548-4714
Bridgestone/Firestone Inc.
1 Bridgestone
Nashvi lle, TN 37214
Tel.: 1 356-4644
32 Tire Manufacturers
Goodyear Tire & Rubber Co.
1144 East Market 443 16
Tel.: 1
Continental Blvd.
C ha
rlotte, NC 28273.
Tel.: 1
Box Greenville,
Pirelli Tires America
George
T el.: 1 747-3554
Uniroyal Goodrich Tire Co.
Greenvil le,
Tel.: 1 521-9796

It has been to
improve its products.
u cts w ith out incurring any
them on products
ture d.
ri gh ts reserved.
M ay no t b e re
produced or in
o r in p art without the w ritt en con sent o f A m erica , Specifications
are subject to change without no tice. T
ext and s
p ecific ation s in this are
based o n info rm ation and
a t the time of printi ng.
May no t b e re
produced o r or in pan without consen t o f
in Germany
A G
For the sake of the environment
on en vir onmentally pape r
without

Possat, Jetta, New Ausgabe: Amerikani sch

2.1
Child safety