2002 CHEVROLET SILVERADO Owners Manual

7-26
Part D: Recommended Fluids
and Lubricants
Fluids and lubricants identified below by name,
part number or specification may be obtained from
your dealer.
USAGE
FLUID/LUBRICANT
Engine OilEngine oil with the American
Petroleum Institute Certified for
Gasoline Engines starburst symbol
of the proper viscosity. To
determine the preferred viscosity
for your vehicle's engine, see
ªEngine Oilº in the Index.
Engine Coolant50/50 mixture of clean, drinkable
water and use only GM
Goodwrench

DEX-COOL
or
Havoline
DEX-COOL

Coolant. See ªEngine Coolantº in
the Index.
USAGEFLUID/LUBRICANT
Hydraulic
Brake SystemDelco Supreme 11
Brake Fluid
(GM Part No. 12377967 or
equivalent DOT
-3 brake fluid).
Windshield
Washer SolventGM Optikleen
Washer
Solvent (GM Part No. 1051515)
or equivalent.
Hydraulic
Clutch System
(5
-Speed Trans.)
Hydraulic Clutch Fluid
(GM Part No. 12345347 or
equivalent DOT
-3 brake fluid).
Hydraulic
Clutch System
(6
-Speed Trans.)
Hydraulic Clutch Fluid. Use only
GM Part No. 88958860.
Power
Steering SystemGM Power Steering Fluid
(GM Part No. 1052884
- 1 pint,
1050017
- 1 quart, or equivalent).

7-27
USAGEFLUID/LUBRICANT
Manual
Transmission
(5
-Speed
with Low Gear,
RPO MW3)
GM Goodwrench Synthetic
Manual Transmission Fluid
(GM Part No. 12346190
- 1 qt.)
or equivalent SAE 75W
-85 GL-4
gear oil.
Manual
Transmission
(5
-Speed without
Low Gear,
RPO MG5)
Synchromesh Transmission
Fluid (GM Part No. 12345349
or equivalent).
Manual
Transmission
(6
-Speed)
TranSynd Synthetic
Transmission Fluid
(GM Part No. 12378515).
Automatic
TransmissionDEXRON
-III Automatic
Transmission Fluid.
Key
Lock CylindersMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
USAGEFLUID/LUBRICANT
Floor
Shift LinkageLubriplate
Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2
Category LB or GC
-LB.
Chassis
LubricationChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB
or GC
-LB.
Front AxleSAE 80W-90 Axle Lubricant (GM
Part No. 1052271 or equivalent).
Rear AxleSAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. 12378261) or
equivalent meeting GM
Specification 9986115.
Manual
Transfer CaseDEXRON
-III Automatic
Transmission Fluid.

7-28
USAGEFLUID/LUBRICANT
Automatic
Transfer CaseAUTO-TRAK II Fluid
(GM Part No. 12378508).
Front Axle
Propshaft Spline
or One
-Piece
Propshaft Spline
(Two
-Wheel
Drive with
Auto. Trans.)
Spline Lubricant,
Special Lubricant
(GM Part No. 12345879) or
lubricant meeting requirements
of GM 9985830.
Rear Driveline
Center SplineChassis Lubricant
(GM Part No. 12377985 or
equivalent) or lubricant meeting
requirements of NLGI # 2,
Category LB or GC
-LB.
Hood Latch
Assembly,
Secondary Latch,
Pivots, Spring
Anchor and
Release PawlLubriplate
Lubricant Aerosol
(GM Part No. 12346293 or
equivalent) or lubricant meeting
requirements of NLGI # 2,
Category LB or GC
-LB.
USAGEFLUID/LUBRICANT
Hood HingesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seat and
Fuel Door HingeMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Tailgate Handle
Pivot Points,
Hinges, Latch
Bolt and LinkageMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Weatherstrip
ConditioningDielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
Weatherstrip
SqueaksSynthetic Grease with
Teflon, Superlube
(GM Part
No. 12371287 or equivalent).

7-29
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from ªOwner Checks and Servicesº or
ªPeriodic Maintenanceº can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

7-30
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-4 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-6 Chevrolet Roadside Assistance Program
8
-8 Canadian Roadside Assistance8
-8 Courtesy Transportation
8
-10 Warranty Information
8
-10 Reporting Safety Defects to the United
States Government
8
-11 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to General Motors

8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.

8-3
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Chevrolet Customer Assistance Center by
calling 1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you should
file with the GM/BBB Auto Line Program to enforce
any additional rights you may have. Canadian owners
refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it
and proceed with any other venue for relief available
to you.