2001 FORD F650 service

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
230

You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
232

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
233

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
235

A
Air cleaner filter .......................174
Air conditioning ..........................22
Audio system (see Radio) .........28
Automatic transmission ............131
Auxiliary power point .................22
B
Battery .......................................172
jumping a disabled battery ....157
voltage gauge ............................19
Belt minder .................................92
Brakes ........................107, 109, 113
anti-lock ...................107±108, 116
anti-lock brake system
(ABS) warning light .........13, 108
brake warning light ............10±11
fluid, checking and adding ....163
parking ....................110, 113, 116
trailer .......................................118
C
Cassette tape player .............49±50
Child safety restraints ................96
child safety belts ......................96
Child safety seats ........................97
attaching with tether straps ..100
in front seat ..............................99
in rear seat ................................99
tether anchorage hardware ...101
Cleaning your vehicle ...............196
engine compartment ..............198
exterior ....................................197
exterior lamps .........................198
instrument cluster lens ..........199instrument panel ....................199
interior .....................................199
plastic parts ............................198
safety belts ..............................199
washing ....................................196
waxing .....................................197
wheels ......................................198
wiper blades ............................198
Climate control (see Air
conditioning or Heating) ............22
Clock ..........................32, 39, 48, 62
Clutch ........................................164
fluid ..........................................164
Compass, electronic ....................71
calibration .................................73
set zone adjustment .................72
Console
overhead ....................................71
Controls
power seat .................................84
Coolant ......................................166
checking and adding ..............166
Cruise control (see Speed
control) ........................................66
Customer Assistance ................142
Ford accessories for your
vehicle .....................................233
Ford Extended Service
Plan ..........................................226
Getting assistance outside
the U.S. and Canada ..............232
Getting roadside assistance ...142
Getting the service you
need .........................................226
Ordering additional owner's
literature .................................235
The Dispute Settlement
Board .......................................229
Index
237

Utilizing the
Mediation/Arbitration
Program ...................................232
D
Daytime running lamps
(see Lamps) ................................21
Driving under special
conditions
through water .........................140
E
Emergencies, roadside
jump-starting ..........................157
Emission control system ..........208
Engine
check engine/service engine
soon light ..................................15
cleaning ...................................198
coolant .....................................166
Engine block heater .................105
Engine fan .................................168
Engine oil ..................................159
checking and adding ..............159
oil pressure gauge ....................20
recommendations ...................161
Exhaust fumes ..........................106
F
Foglamps .....................................22
Fuel ............................................183
calculating fuel
economy ..........................141, 189
choosing the right fuel ...........185
filling your vehicle with fuel ..183
filter, specifications ........186±187gauge .........................................17
improving fuel
economy ..........................141, 189
safety information relating to
automotive fuels .....................183
Fuses ..................................143, 145
G
Gas mileage (see Fuel
economy) ...........................141, 189
Gauges .........................................17
battery voltage gauge ...............19
engine coolant temperature
gauge .........................................17
engine oil pressure gauge ........20
fuel gauge ..................................17
odometer ...................................18
speedometer .............................18
tachometer ................................19
trip odometer ............................19
H
Hazard flashers .........................143
Headlamps ...................................21
aiming ......................................195
daytime running lights .............21
flash to pass ..............................66
high beam ...........................13, 66
turning on and off ....................21
warning chime ..........................16
Heating ........................................22
heater only system ...................22
heating and air conditioning
system .......................................24
Hood ..........................................158
Index
238

I
Ignition
removing the key ....................130
Infant seats (see Safety seats) ..97
Instrument panel
cleaning ...................................199
cluster ......................................199
lighting up panel and
interior .......................................21
location of components ............10
J
Jump-starting your vehicle ......157
K
Keys
key in ignition chime ...............16
removing from the ignition ....130
L
Lamps ..........................................74
bulb replacement
specifications chart ................195
cargo lamps ...............................21
daytime running light ...............21
fog lamps ...................................22
headlamps .................................21
headlamps, flash to pass ..........66
instrument panel, dimming .....21
interior lamps ...........................74
replacing bulbs ...............192±194
Lane change indicator (see
Turn signal) .................................65
Lights, warning and indicator ....10
anti-lock brakes (ABS) ....13, 108
brake ....................................10±11charging system ........................11
check coolant ......................14, 16
high beam .................................13
safety belt .................................15
service engine soon ..................15
turn signal indicator .................12
Lubricant specifications ...........201
M
Maintenance and Care ..............211
Manual transmission .................126
Mirrors .........................................77
heated ........................................74
O
Odometer .....................................18
P
Panic alarm feature, remote
entry system ................................79
Parking brake ............110, 113, 116
Power distribution box
(see Fuses) ...............................148
Power door locks ........................76
Power steering ..................124±125
fluid, checking and adding ....168
R
Radio ............................................28
Refill capacities for fluids ........200
Relays ................................143, 152
Remote entry system ...........78±79
illuminated entry ......................79
locking/unlocking doors ...........78
Index
239