Ford Extended Service Plan
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
²benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items)
²protection against repair costs after your Bumper
to Bumper Warranty expires
You may purchase Ford ESP from any participating
Ford and Lincoln/ Mercury and Ford of Canada
dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln/Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options.
Customer assistance
197
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance as designed concerns on Ford and
Lincoln Mercury cars and Ford and Lincoln Mercury
light trucks which are within the terms of any
applicable written new vehicle warranty are eligible
for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states eligibility is
dependent upon the customer's possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Customer assistance
201
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
Customer assistance
202
Air bag supplemental
restraint system ... 75,76
and child
safety seats ............. 77
description .............. 76
disposal .................... 80
driver air bag .......... 78
indicator light ...... 9,80
operation ................. 78
passenger air bag ... 78
Air cleaner filter ..... 191
Air conditioning ........ 20
manual heating
and air conditioning
system ..................... 20
Antifreeze (see
Engine coolant) ...... 143
Anti-lock brake system
(see Brakes) ......... 95,96
Anti-theft system
warning light ............. 9
Audio system
(see Radio) ................ 23
Automatic
transmission ............ 100
driving an automatic
overdrive ............... 102
fluid, adding .......... 153
fluid, checking ...... 153
fluid,
refill capacities ...... 191
fluid,
specification .......... 194
Auxiliary
power point ............... 52
Axle
lubricant
specifications.. 193,194
refill capacities ...... 191
traction lok ............ 109
Battery ..................... 157acid, treating
emergencies .......... 157
charging system
warning light ............. 9
jumping a disabled
battery ................... 128
maintenance-free .. 157
replacement,
specifications ........ 191
servicing ................ 157
voltage gauge .......... 16
Belt minder ............... 71
Brakes ................... 95,97
anti-lock .............. 95,96
anti-lock brake
system (ABS)
warning light ...... 12,96
brake
warning light ........... 12
fluid, checking
and adding ............ 141
fluid,
refill capacities ...... 191
fluid,
specifications.. 193,194
lubricant
specifications.. 193,194
parking .................... 97
shift interlock ........ 100
Break-in period ........... 3
Capacities for
refilling fluids .......... 191
Certification Label .. 196
Child safety
restraints ................... 81
child safety belts .... 81
Child
safety seats ........... 82,83
attaching with
tether straps ........... 87
in front seat ............ 84
in rear seat .............. 84
Index
212
GAWR (Gross Axle
Weight Rating) ........ 109
definition ............... 109
driving with
a heavy load .......... 109
location .................. 109
GVWR (Gross Vehicle
Weight Rating) ........ 109
calculating ............. 109
definition ............... 109
driving with
a heavy load .......... 109
location .................. 109
Hazard flashers ....... 117
Head restraints ......... 62
Headlamps ................. 18
aiming .................... 183
bulb
specifications ........ 182
daytime
running lights .......... 18
flash to pass ............ 41
high beam ............ 8,18
replacing bulbs ..... 178
turning on and off .. 18
warning chime ........ 13
Heating ...................... 20
heating and air
conditioning
system ..................... 20
Hood ........................ 135
Ignition ..................... 194
positions of the
ignition .................... 41
removing the key .. 109
Infant seats (see
Safety seats) ........ 82,83
Inspection/maintenance
(I/M) testing ............ 177
Instrument panel
cleaning ................. 188
cluster ................. 8,188lighting up panel
and interior ............. 19
location of
components ............... 8
Jump-starting
your vehicle ............. 128
Keys
key in
ignition chime ......... 13
positions of the
ignition .................... 41
removing from
the ignition ............ 109
Lamps
bulb replacement
specifications
chart ...................... 182
cargo lamps ............. 19
daytime
running light ........... 18
fog lamps ................. 48
headlamps ........ 18,178
headlamps,
flash to pass ............ 41
instrument panel,
dimming ................... 19
interior
lamps ......... 45,181,182
replacing bulbs ..... 177
178,179,180,181
Lane change indicator
(see Turn signal) ...... 40
Lights, warning and
indicator ...................... 8
air bag ........................ 9
anti-lock
brakes (ABS) ..... 12,96
anti-theft ................... 9
brake ........................ 12
charging system ........ 9
check coolant .......... 12
high beam ................. 8
Index
215
Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 59.4L (15.7 gallons)
Engine oil capacity
(includes filter
change)4.7L (5.0 quarts). Use Motorcraft SAE
5W-30 Super Premium Motor Oil,
Ford specification WSS-M2C153-G
Tire size and
pressureSee label on inside of glove box door.
Hood release Pull handle under the left side of the
instrument panel.
Coolant
capacity-3.8L OHV
V6 engine
1
11.2L (11.8 quarts)
Coolant capacity-
4.6L SOHC V8
engine
1
13.3L (14.1 quarts)
Power steering fluid
capacityFill to line on reservoir or dipstick.
Use Motorcraft MERCONtAT F.
Manual transmission
fluid capacity-3.8L
OHV V6 engine
2
2.6L (5.6 pints). Use Motorcraft
MERCONtAT F.3
Manual transmission
fluid capacity-4.6L
SOHC V8 engine
2
3.1L (6.6 pints). Use Motorcraft
MERCONtAT F.3
Automatic
transmission fluid
capacity-3.8L OHV
V6 engine
2
13.1L (13.9 quarts). Use Motorcraft
MERCONtV ATF.4
Automatic
transmission fluid
capacity-4.6L SOHC
V8 engine
2
12.0L (12.8 quarts). Use Motorcraft
MERCONtV ATF.4
Windshield washer
fluid3.8L (4.0 quarts). Use Ultra-Clear
Windshield Washer Concentrate.
1Use Ford Premium Engine Coolant (green in color). DO NOT USE
Ford Extended Life Engine Coolant (orange in color). Refer to
Adding engine coolant, in the Maintenance and Care chapter.
2Ensure the correct automatic transmission fluid is used.
Transmission fluid requirements are indicated on the dipstick or on
the dipstick handle. MERCONtand MERCONtV are not
interchangeable. DO NOT mix MERCONtand MERCONtV. Refer to
your Scheduled Maintenance Guide to determine the correct service
interval.
Filling station information
223