Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln Mercury dealership management,
recognized for their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form. Some
states will require you to use certified mail, with
return receipt requested.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative will then be asked to submit
statements.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
Customer assistance
202
Doors
lubricant
specifications ........ 193
Driving under special
conditions
through water ....... 115
Emergencies, roadside
jump-starting ........ 128
Emission
control system ......... 175
Engine ...................... 194
check engine/service
engine soon light ...... 9
cleaning ................. 187
coolant ................... 143
idle speed
control ................... 157
lubrication
specifications.. 193,194
refill capacities ...... 191
service points.. 136,137
starting after a
collision ................. 117
Engine block heater... 93
Engine oil ................ 137
checking
and adding ............ 137
dipstick .................. 137
filter,
specifications.. 140,191
recommendations... 140
refill capacities ...... 191
specifications.. 193,194
Exhaust fumes .......... 93
Floor mats ................. 53
Fluid capacities ....... 191
Foglamps ................... 48
Fuel .......................... 165
calculating fuel
economy ................ 171
cap ......................... 168
capacity ................. 191choosing
the right fuel ......... 169
comparisons with
EPA fuel economy
estimates ............... 175
detergent in fuel ... 170
filling your vehicle
with fuel .. 165,168,171
filter,
specifications.. 171,191
fuel pump shut-off
switch .................... 117
gauge ....................... 14
improving fuel
economy ................ 171
low fuel
warning light ........... 11
octane rating .. 169,194
quality .................... 170
running
out of fuel ............. 170
safety information
relating to
automotive fuels ... 165
Fuses ................. 118,119
Gas cap
(see Fuel cap) ......... 168
Gas mileage (see
Fuel economy) ........ 171
Gauges .................. 13,14
battery
voltage gauge .......... 16
engine coolant
temperature
gauge ....................... 14
engine oil
pressure gauge ....... 17
fuel gauge ................ 14
odometer ................. 15
speedometer ........... 15
tachometer .............. 15
trip odometer .......... 16
Index
214
