1999 Mercury Sable Owner's Manuals

If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.) or the Mediation/Arbitration
Program (Canada).
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD
The Dispute Settlement Board is:
²an independent, third-party arbitration program
for warranty disputes
²available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state
law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance as designed concerns on Ford, Mercury
and Lincoln cars and Ford or Mercury light trucks
which are within the terms of any applicable written
new vehicle warranty are eligible for review, except
those involving:
²a non-Ford product
²a non-Ford dealership
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²sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential
expenses unless a service or product concern
being reviewed
²items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
²vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle
Limited Warranty has expired at receipt of your
application and, in certain states of eligibility is
dependent upon the cutsomer's possession of the
vehicle.
Eligibility may differ according to state law. For
example, see the unique brochures for California,
West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln/Mercury dealership
representative
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. The dealership Board member is chosen from
Ford and Lincoln-Mercury dealership management,
recognized for their business leadership qualities.
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What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To properly review your case, the Board needs the
following information:
²legible copies of all documents and maintenance
or repair orders relevant to the case
²the year, make, model, and Vehicle Identification
Number (VIN) listed on your vehicle ownership
license
²the date of repair(s) and mileage at the time of
occurrence(s)
²the current mileage
²the name of the dealer who sold or serviced the
vehicle
²a brief description of your unresolved concern
²a brief summary of the action taken by the
dealer(s) and Ford Motor Company
²the names (if known) of all the people you
contacted at the dealership(s)
²a description of the action you expect to resolve
your concern
You will receive a letter of explanation if your
application does not qualify for Board review.
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Oral presentations
If you would like to make an oral presentation,
indicate YES to question #6 on the application.
While it is your right to make an oral presentation
before the Board, this is not a requirement and the
Board will decide the case whether or not an oral
presentation is made. Oral presentation may be
requested Board as well.
Making a decision
Board members review all available information
related to each complaint, including oral
presentations, and arrive at a fair and impartial
decision.
Every effort is made to decide the case within 40
days of the date that all requested information is
received by the Board. Since the Baord generally
meets once a month, it may take more than a month
before the Board can consider some cases.
After a case is reviewed, the Board mails you a
decision letter and a form on which to accept or
reject the Board's decision. The decisions of the
Board are binding on Ford (and, in some cases, on
the dealer) but not on consumers who are free to
pursue other remedies available to them under state
or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or
write/call to the Board at the following
address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer
Assistance Center at 1-800-392-3673 (Ford), TDD
for the hearing impaired: 1-800-232-5952 or by
writing to the Center at the following address:
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Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
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If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
vehicle identification number (VIN) and new address
with Ford Motor Company Worldwide Direct Market
Operations.
FORD ACCESSORIES FOR YOUR VEHICLE
Ford has many quality products available from your
dealer to clean your vehicle and protect its finishes.
For best results, use the following or products of
equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant*
Ford Deluxe Leather and Vinyl Cleaner
Ford Extra Strength Tar and Road Oil Remover*
Ford Extra Strength Upholstery Cleaner
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner
* May be sold with the Motorcraft name
A wide selection of accessories is available through
your local authorized Ford, Lincoln-Mercury or Ford
of Canada dealer. These quality accessories have
been specifically engineered to fulfill your
automotive needs; they are custom designed to
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complement the style and aerodynamic appearance
of your vehicle. In addition, each accessory is made
from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications.
Ford accessories are warranted for up to 12 months
or 20,000 km (12,000 miles) on all cars and light
trucks and 12 months with unlimited distance on
medium/heavy duty trucks unless the accessory is
installed on a new vehicle, then the warranty
becomes the balance of the new vehicle's warranty
or the accessories warranty, whichever is greater.
See your dealer for complete warranty information
and availability.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Air conditioner
Air filtration systems
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Dash trim
Engine block heaters
Gear shift knob
Luggage presenter (Continental only)
Manual sliding rear window
Tire step
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Travel equipment
Console
Console armrest
Daytime running lights
Factory luggage rack
Factory luggage rack adaptors
Fog lights
Framed luggage covers
Heavy-duty battery
Neutral towing transfer case kit (Explorer 4.0L only)
Off road lights
Pickup box rails
Removable luggage rack
Removable luggage rack adapters
Retractable bed hooks and loops
Running boards
Snow traction cables
Soft luggage cover
Speed control
Towing mirrors
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Protection and appearance equipment
Air bag anti-theft locks
Bed mat/bedliner tailgate covers
Bed mats
Bedliners
Car/truck covers
Cargo liners, interior
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