1999 Mercury Sable Owner's Manuals

VEHICLE DIMENSIONS
Vehicle
dimensionsSedan mm
(in)Wagon mm
(in)
(1) Overall
length5 016.5 (197.5) 5 069.8 (199.6)
(2) Overall width 1 854.2 (73.0) 1 854.2 (73.0)
(3) Overall
height1 399.5 (55.1) 1 463.0 (57.6)
(4) Wheelbase 2 755.9 (108.5) 2 755.9 (108.5)
(5) Track - Front 1 564.6 (61.6) 1 564.6 (61.6)
(5)
Track - Rear1 559.6 (61.4) 1 569.7 (61.8)
3
5
2
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185

5
2 3
1
4
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186

IDENTIFYING YOUR VEHICLE
Certification label
The National Highway
Traffic Safety
Administration
Regulations require
that a Certification
Label be affixed to a
vehicle and prescribe
where the Certification
Label may be located.
The Certification Label
is located on the front
door latch pillar on the driver's side.
1
4
MFD. BY FORD MOTOR CO. IN U.S.A.
EXT PNT: XXXXXX XXXXXX RC: XX DSO: XXXX F0000
BAR INT TR TP/PS R AXLE TR SPR T0000
X XX XXX X XX X XXXX
UTC
ÑFOHT-15294A10-GA
MAXIMUM LOAD=OCCUPANTS + LUGGAGE=XXXKG/XXXXLB
OCCUPANTS: X TOTAL X FR X 2ND X RR OCCUPANTS LUGGAGE
XX XXXKG/XXXXLB
TIRE: XXXX/XXXXX XXX X XXXKG/XXXXLB
PRESSURE (FR) XXX kPa/33 PSI COLD
PRESSURE (RR) XXX kPa/33 PSI COLD
TRAILER TOWING - SEE OWNER GUIDE
DATE: XXXXX GVWR:XXXXX LB/ XXXXX KG
VIN: XXXXXXXXXXXXXXXXX TYPE: XXXXXXXXXXXXXXX FGAWR: XXXXXX/XXXXXXX RGAWR: XXXXXXX/XXXXXXXTHIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL
MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE
DATE OF MANUFACTURE SHOWN ABOVE.
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187

Vehicle identification number
The vehicle
identification number
is attached to a metal
tag and is located on
the driver side
instrument panel.
Engine number
The engine number (the last eight numbers of the
vehicle identification number) is stamped on the
engine block, transmission, frame and transfer case
(if equipped).
XXXXXXXXXXXXXXXXXAIR BAG
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188

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle
concern, Ford offers a complimentary roadside
assistance program. This program is separate from
the New Vehicle Limited Warranty. The service is
available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New
Vehicle Limited Warranty period (U.S.) of three
years or 60,000 km (36,000 miles), whichever
comes first on Ford and Mercury vehicles, and
four years or 80,000 km (50,000 miles) on Lincoln
vehicles
In the United States, you may purchase additional
roadside assistance coverage beyond this period
through the Ford Auto Club by contacting your Ford
or Lincoln-Mercury dealer.
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²fuel delivery
²towing to the nearest Ford of Canada or Ford
Motor Company dealership, or towing to your
selling dealership if within 56 km (35 miles). Even
non-warranty related tows, like accidents or
getting stuck in the mud or snow, are covered
(some exclusions apply, such as impound towing
or repossession).
Using roadside assistance
Complete the roadside assistance identification card
and place it in your wallet for quick reference. In the
United States, this card is found in the Owner Guide
portfolio in the glove compartment in Ford vehicles
and is mailed to you if you own a Mercury or
Lincoln. In Canada, it's found in the Roadside
Assistance book in the glove compartment.
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189

To receive roadside assistance in the United States
for Ford or Mercury vehicles, call 1-800-241-3673 or
if you own a Lincoln vehicle, call 1±800±521±4140.
In Canada call 1±800±665±2006.
Should you need to arrange assistance for yourself,
Ford will reimburse a reasonable amount. To obtain
information about reimbursement, call
1-800-241-3673 in the United States for Ford or
Mercury vehicles; or if you own a Lincoln vehicle,
call 1±800±521±4140. Call 1±800±665±2006 in
Canada.
Ford extended service plan
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides:
²Protection against repair costs after your New
Vehicle Limited Warranty period expires;
and
²Other benefits during the warranty period (such
as reimbursement for rentals and towing.)
You may purchase Ford ESP from any participating
Ford or Lincoln-Mercury or Ford of Canada dealer.
There are several plans available in various time,
distance and deductible combinations which can be
tailored to fit your own driving needs. Ford ESP also
offers reimbursement benefits for towing and rental
coverage. (In Hawaii, rules vary. See your dealer for
details.)
When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,200
participating Ford, Lincoln-Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
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190

you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options.
Also, please be aware that some dealers offer service
contracts that are not backed by Ford Motor
Company or Ford of Canada. On the surface, many
independent plans appear to be like Ford's. The
problem is that they can often require the use of
non-factory approved parts and have much more
complex and restrictive claims coverage terms than
Ford.
At Ford Motor Company and Ford of Canada, we are
dedicated to providing Ford, Lincoln and Mercury
vehicle owners with programs that will enhance your
ownership experience and protect you from
unexpected repair bills. Genuine Ford ESP is the
only Extended Service Plan that enables us to
provide that service.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. When
you need warranty repairs your selling dealer would
like you to return to it for that service, but you may
also take your vehicle to another Ford Motor
Company dealership authorized for warranty repairs.
Certain warranty repairs require special training
though, so not all dealers are authorized to perform
all warranty repairs. That means that depending on
the warranty repair needed, the vehicle may need to
be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer
Assistance Center.
If you are not satisfied with the service you receive
at the dealership, speak with the service manager. If
you are still not satisfied, speak with the owner or
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191

general manager of the dealership. In most cases,
your concern will be resolved at this level.
Ford Motor Company and Ford of Canada
dealerships also carry genuine Ford parts and
accessories, providing you with original equipment
reliability.
Away from home
If you are away from home when your vehicle needs
service, or if you need more help than the dealership
could provide, contact the Ford Customer Assistance
Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Please have the following information available when
contacting Ford Customer Assistance:
²Your telephone number (home and business)
²The name of the dealer and the city where the
dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
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