1998 PONTIAC GRAND AM mileage

90,000 Miles (150 000 km) (Continued)
0
Replace air cleaner filter.
An Emission Control Service.
Inspect fuel tank, cap and lines for damage or leaks. Inspect \
fuel cap gasket
for
any damage. Replace parts as needed.
An Emission Control Service. (See footnote?.)
Rotate tires. See “Tire Inspection and Rotation”
in the Index for proper
rotation pattern and additional information. (See footnote
+.)
(Also see footnote ++.)
97,500 Miles (162 500 km)
0 Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service.
0 Lubricate chassis components (or every 12 months, whichever occurs first).
Rotate tires. See “Tire Inspection and Rotation” in the Index for proper
(See footnote
#.)
rotation pattern and additional information.
(See footnote +.)
100,000 Miles (I66 000 km)
Inspect spark plug wires (except 2.4L Code T engine).
0 Replace spark plugs.
An Emission Control Service.
An Emission Control Service.
DATE
MILEAGE
ACTUAL I SERVICED BY:
DATE I
7-28

I Long Trip/Highway Maintenance Schedule I
0 Change automatic transaxle fluid and filter if the vehicle is mainly driven
under one or more of these conditions:
- In heavy city traffic where the outside temperature regularly reaches 90°F
(32°C) or higher.
- In hilly or mountainous terrain.
- When doing frequent trailer towing.
- Uses such as found in taxi, police or delivery service.
If you do not use your vehicle under any of these conditions, the fluid and
filter
do not require changing.
Manual transaxle fluid doesn’t require change.
150,000 Miles (240 000 km)
Cl Drain, flush and refill cooling system (or every 60 months since last service,
whichever occurs first).
See “Engine Coolant” in the Index for what to use.
Inspect hoses. Clean radiator, condenser, pressure cap and neck.\
Pressure test
the cooling system and pressure cap.
An Emission Control Service.
MILEAGE
7-29

For prompt assistance, please have the following information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
ftom the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
0 Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write Pontiac,
address
your inquiry to:
Pontiac
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa,
Ontario L1H 8P7
Refer to your Warranty
and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Pontiac, please remember that your
concern
will likely be resolved in the dealemhip, using the
dealer's facilities, equipment and personnel. That is why we
suggest you follow
Step One ht if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TI'Y user can communicate with
Pontiac
by dialing: 1-800-833-PONT. (TTY users in
Canada can dial 1-800-263-3830.)

We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
Hotels
Glass replacement
0 Tire repair facilities
Rental vehicle or taxis
Airports or train stations
0 Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However, when other services are utilized,
our advisors will
explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
0 Vehicle model, year and color
0 Mileage of vehicle
0 Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves the right to limit services or
reimbursement
to an owner or driver when in Pontiac’s
judgement the claims become excessive in
frequency or
type of occurrence.
While we hope that you never have the occasion to
use
our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIDI
or 1-800-762-3743.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided
by the dealer or call
1-800-268-6800 for emergency services.
8-7

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for information on
the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both Pontiac and your Pontiac dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, Pontiac voluntarily participates in
BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes.
This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
-.