1998 CADILLAC SEVILLE phone

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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section a\
lso tells you how to obtain service
publications
and how to report any safety defects.
7-2
7-4
7-5
7-7
7-8
7-9
7-11
Customer Satisfaction Procedure
Customer Assistance
for Text Telephone
(TTY) Users
Roadside Service
Roadside Service for the Hearing
or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options
GM Participation in an Alternative Dispute
Resolution Program
7- 12
7- 12
7- 13
7-13
7-13 Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
7-1

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you
to call us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac,
MI 48343-6004 In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Cadillac, please remember that
your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC.
(TTY users in
Canada can dial 1-800-263-3830.)
7-4

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882- 11 12. An experienced Roadside
Service Advisor will assist
you and request the
following information:
0 A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
calling from
The model year, Vehicle Identification Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed to making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE. BBB AUTO
LINE is
an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program
is available
free of charge to customers who currently own or lease a
GM vehicle.
If you
are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB
AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
7-11
-

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write
to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A
ON5
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343-6004
7-13

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE
information within 30 days of delivery. On returns, a re-stocking fee may be applied\
(Monday-Friday 8:OO AM - 6:OO PM EST)
service. If further Information is needed, write to the address s a own below or call (NOTE: For Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
1-800-551 -41 23 1-800-551 -41 23. Material cannot be returned for credit without packing slip with return
FAX Orders Onlv 1-31 3-865-5927 aaainst the oriainal order.
I I I I I I I I I . NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent. s Mail completed order form to:
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
H
For purchases outside U.S.A. please write to the above address for quotation.
P
A
1 Y
p (CUSTOMER’S NAME) (ATTENTION) M
T
(STREET ADDRESS-NO P.O. BOX NUMBERS)
N
T
(STATE) (ZIP CODE)
DAYTIME TELEPHONE
NO.
I AREA CODE I
GM-CAD-ORD98 *(Prices are subject to change without notice
obligation. Allow ample time for delivery.) and without incurring

Downloaded from www.Manualslib.com manuals search engine Battery Load Management ........................ 2-45
Battery Saver
.................................. 2-44
Exterior Lighting
............................. 2-44
Inadvertent Power
............................ 2-46
BBB Auto Line
................................ 7- 11
Better Business Bureau Mediation .................. 7-11
Blizzard
...................................... 4-27
Brake Adjustment
.................................. 6-31
Fluid
....................................... 6-28
Master Cylinder
.............................. 6-28
Parking
..................................... 2-25
Pedal Travel
................................. 6-3 1
Replacing System Parts ........................ 6-3 1
System Warning Light ......................... 2-67
Trailer
...................................... 4-35
Transaxle Shift Interlock
....................... 2-28
Wear
....................................... 6-30
Brake Fluid. Check Message
...................... 2-83
Brakes. Anti-Lock
............................... 4-7
BTSI
......................................... 2-28
Braking in Emergencies
.......................... 4-10
Break-In. New Vehicle
.......................... 2-17
Brightness Control
.............................. 2-44
Bulb Replacement
.............................. 6-34
Bussed Electrical Center
(BEC) .................... 6-60
Braking
........................................ 4-6
capacities and Specifications
.................... 6-66
Carbon Monoxide
.................... 2.29.4.28. 4.35
Cassette Tape Player
............. 3.11.3.16.3.20. 3.29
Cassette Tape Player Care
........................ 3-44 Cassette Tape Player Errors
........ 3.13.3.18.3.27. 3.36
CD Adapter Kits
............................... 3-41
Cellular Telephone
.............................. 2-54
Center Console Storage
Area ...................... 2-52
Center High-Mounted Stoplamp. Bulb Replacement
... 6-39
Certification Label
.............................. 4-30
Chains. Safety
................................. 4-35
Chains. Tire ................................... 6-49
Change Brake Pads Message
...................... 2-83
Change Trans Fluid Message
...................... 2-83
Changing a Flat
Tie ............................. 5-24
Charging System Indicator Light
................... 2-66
Check Brake Fluid Level Message
................. 2-83
Check Coolant Level Message
..................... 2-83
Check Fuel Gage Message
........................ 2-84
Check Gas Cap Message
......................... 2-84
Check Oil Level Message
........................ 2-84
Check Washer Fluid Message
..................... 2-84
Checking
Your Restraint Systems .................. 1-48
Chemical Paint Spotting
.......................... 6-56
Child Restraints
................................ 1-34
Securing in a Rear Seat Position
................. 1-40
Securing in the Right Front Seat Position
.......... 1-42
TopStrap
................................... 1-39
WheretoPut
................................ 1-38
CHMSL
...................................... 6-39
Chrome Wheels. Cleaning
........................ 6-55
Cigarette Lighter
............................... 2-53
Circuit Breakers
and Fuses ....................... 6-60
Cleaner.
Air ................................... 6-16
Central Door Unlocking System
.................... 2-4
Change Engine Oil Message
...................... 2-83
8-2

Downloaded from www.Manualslib.com manuals search engine Cleaning Aluminum or Chrome Wheels
................... 6-55
Fabric
...................................... 6-51
Glass
....................................... 6-53
Inside of Your Vehicle
......................... 6-50
Instrument Panel
............................. 6-52
Leather
..................................... 6-52
Outside of Your Vehicle
........................ 6-54
Speakercovers
.............................. 6-52
Special Problems
............................. 6-5 1
Stains ...................................... 6-5 1
Tires
....................................... 6-55
Vinyl
....................................... 6-52
Wheels
..................................... 6-55
Windshield and Wiper Blades
................... 6-53
WoodPanels
................................. 6-52
Climate Control Panel
............................ 3-2
Climate Control Personalization
................... 3- 10
Climate Control. Steering Wheel Controls ........... 3-10
Clock. Setting the ............................... 3- 11
Comfort Controls ................................ 3-2
Compact Disc Care
............................. 3-45
Compact Disc Player
....................... 3-1 1. 3-20
Compact Disc Player Care
........................ 3-45
Compact Disc Player Errors
.................. 3-15. 3-28
Compact Spare Tire
............................. 5-35
Compass. Rearview Mirror with
................... 2-47
Console Shift Lever
............................. 2-27
Console-Mounted CD Changer
.................... 3-39
Continuous Variable Road Sensing Suspension
........ 2-75
Control Buttons
................................ 2-80
Control of a Vehicle
.............................. 4-6
ConvenienceNet
............................... 2-52
Convex Outside Mirror
.......................... 2-50 Coolant
....................................... 6-22
CheckMessage
.............................. 2-83
Heater. Engine
............................... 2-20
SurgeTank
.................................. 5-20
Cooling System
................................ 5-18
Cornering Lamps
............................... 2-42
Cruise Control
................................. 2-36
Cupholders
.................................... 2-52
Curbview Assist Mirror
..................... 2.51. 2.79
Customer Assistance Information
................... 7-1
Customer Satisfaction Procedure
.................... 7-2
CVRSS
....................................... 2-75
Customer Assistance for
Text Telephone Users
......... 7-4
Damage. Finish
............................... 6-56
Damage. Sheet Metal
............................ 6-56
Daytime Running Lamps
......................... 2-41
Dead Battery
................................... 5-3
Defects. Reporting Safety
................... 7.12. 7.13
Defensive Driving
............................... 4-2
Defogger. Rear Window
.......................... 3-7
Defrosting
..................................... 3-6
DIC
.......................................... 2-75
Dimensions. Vehicle
............................ 6-66
Diversity Antenna
.............................. 3-45
Dolby Noise Reduction
........... 3.14.3.19.3.28. 3.37
Door Defogging
..................................... 3-6
Central Unlocking System
....................... 2-4
Locks
........................................ 2-4
MapPocket
................................. 2-51
OpenMessage
............................... 2-84
Driver Information Center
........................ 2-75
8-3