1998 CADILLAC ELDORADO service

Downloaded from www.Manualslib.com manuals search engine Roadside Service
TOLL-FREE HOTLINE
l=SOO-882-1112
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service.
It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and. when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician
travels with
a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required
to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-1 112,24 hours a day,
365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if
the Cadillac is no longer under warranty. Roadside
Service
is available only in the United States
and Canada.
Cadillac Owner Privileges TM
Roadside Service provides several Cadillac
Owner Privileges
TM at “no charge,” throughout
your
1998 Cadillac Warranty Period -- 48 months/
50,000 miles (80 000 km).
7-5

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist
you over the phone.
A dealer technician,
if available, can travel to your
location within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
11 12. An experienced Roadside
Service Advisor will assist
you and request the
following information:
A description of the problem
Name, home address, home telephone number
0 Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling from
(VIN), mileage and
date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac
has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access
to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac by dialing from the United
States or Canada
1-800-833-CMCC
-- daily. 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
d
Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation.
It is just one more example of
Cadillac's commitment to provide the services you
expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
7-8

Downloaded from www.Manualslib.com manuals search engine Transportation Options*
Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending on the circumstances,
your dealership
can offer you one of the following options:
Shuttle Service*
Your dealership can provide you with shuttle service to
get you to your destination with minimal interruption
of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
Courtesy Vehicle”
For repairs that require your vehicle to be unavailable to
you for an extended period of time, your dealer may
arrange to provide you with a courtesy vehicle from the
dealership, or one obtained from
a local rental agency.
Miscellaneous Service:‘:
Should the situation necessitate making your own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual
or a rental
vehicle obtained from an independent source.
*Some restrictions maJ7 apply. Please consdt your
Cadillac dealer concerning specific Gold Key Courtesy
Transportation benefits offered
by the dealership.
Plan Ahead When Possible
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that
you wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer
to prepare
arrangements
to fulfill your transportation needs in
advance of your visit.
7-9

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada.
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa. Ontario
K1G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac.
MI 48343-6004
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre. 163-005
I908 Colonel
Sam Drive
Oshawa. Ontario
L 1 H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals. owner's manuals and other service
literature are available
for purchase for all current and
past model General Motors vehicles,
The toll-free telephone number
for ordering information
in Canada is 1-800-668-5539.
7-13

Downloaded from www.Manualslib.com manuals search engine 1998 CADILLAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling oui
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 CADILLAC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL
PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL
SELL PRICE: $40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist
in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for
all models.
In-Portfolio: Includes a
Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCarcCDiscover)

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s ll own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
~ ~~ ~~~
1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip wit\
h return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM ITEM DESCRIPTION VEHICLE MODEL
EACH* PRICE TOTAL
NUM6ER NAME
YEAR PRICE
Service Manual 1998 $90.00
Car
8 Light Truck
Transmission Unit Repair 1998 $40.00
Owner's Manual In Portfolio
1998 $1 5.00
1-
9.
9
8-
I I Owner's Manual Without Porffolio I 1 1998 1 I $10.00 I
s
i
I
3
r
>
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation. HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207 P
A
(CUSTOMER'S NAME) (ATTENTION)
~ ~~
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
IC
N
T
AREA CODE I
c
a Check or Money Order payable to Helm, Inc. (USA funds
only - do not send cash.)
0 MasterCard
0 VISA
0 Discover
~ TOTAL MATERIAL
Michigan Purchasers I add 6% sales tax
, U.S. Order Processing $5.00
Canadian Postage (See Note Below)
-
GRAND TOTAL
Number:
Expiration m
Date mo/yr:
Check here if your billing address is different from your shipping
address shown.
I CUSTOMER SIGNATURE
1-CAD-ORD98 "(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.) Note
to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the US. order processing.