1998 CADILLAC ELDORADO phone

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Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how
to report any safety defects.
7-2
7-4
7-5
7-7
7-8
7-9
7-1 1
Customer Satisfaction Procedure
Customer Assistance
for Text Telephone
(TTY) Users
Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options
GM Participation in an Alternative Dispute
Resolution Program
7-12
7- 12
7-13
7-13
7-13 Warranty Information
Reporting Safety Defects to
the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects
to
General Motors
Ordering Service and Owner Publications
in Canada
7-1

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish
to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac,
MI 48343-6004 In
Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center.
Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY users
in
Canada can dial 1-800-263-3830.)
7-4

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist
you over the phone.
A dealer technician,
if available, can travel to your
location within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
11 12. An experienced Roadside
Service Advisor will assist
you and request the
following information:
A description of the problem
Name, home address, home telephone number
0 Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling from
(VIN), mileage and
date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac
has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access
to a (TTY) or a
conventional teletypewriter
can communicate with
Cadillac by dialing from the United
States or Canada
1-800-833-CMCC
-- daily. 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet
for
information on the Canadian Motor Vehicle Arbitration
Plan
(CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered
by the Better Business Bureau system
to settle automotive disputes. This program
is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB
AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited
by vehicle age and mileage, and
other factors.
7-11

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada.
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa. Ontario
K1G 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac.
MI 48343-6004
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre. 163-005
I908 Colonel
Sam Drive
Oshawa. Ontario
L 1 H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals. owner's manuals and other service
literature are available
for purchase for all current and
past model General Motors vehicles,
The toll-free telephone number
for ordering information
in Canada is 1-800-668-5539.
7-13

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s ll own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
~ ~~ ~~~
1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip wit\
h return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM ITEM DESCRIPTION VEHICLE MODEL
EACH* PRICE TOTAL
NUM6ER NAME
YEAR PRICE
Service Manual 1998 $90.00
Car
8 Light Truck
Transmission Unit Repair 1998 $40.00
Owner's Manual In Portfolio
1998 $1 5.00
1-
9.
9
8-
I I Owner's Manual Without Porffolio I 1 1998 1 I $10.00 I
s
i
I
3
r
>
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation. HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207 P
A
(CUSTOMER'S NAME) (ATTENTION)
~ ~~
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
IC
N
T
AREA CODE I
c
a Check or Money Order payable to Helm, Inc. (USA funds
only - do not send cash.)
0 MasterCard
0 VISA
0 Discover
~ TOTAL MATERIAL
Michigan Purchasers I add 6% sales tax
, U.S. Order Processing $5.00
Canadian Postage (See Note Below)
-
GRAND TOTAL
Number:
Expiration m
Date mo/yr:
Check here if your billing address is different from your shipping
address shown.
I CUSTOMER SIGNATURE
1-CAD-ORD98 "(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.) Note
to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the US. order processing.

Downloaded from www.Manualslib.com manuals search engine BatterySaver .................................. 2-42
Exterior Lighting
............................. 2-42
Inadvertent Power
............................ 2-43
BBB Auto Line
................................ 7-1 1
Better Business Bureau Mediation .................. 7-1 1
Blizzard ...................................... 4-28
Brake Adjustment
.................................. 6-30
Master Cylinder
.............................. 6-28
Replacing System Parts
........................ 6-31
System Warning Light
......................... 2-62
Trailer
...................................... 4-36
Transaxle Shift Interlock
....................... 2-28
Brake Vacuum Problem Message
.................. 2-72
Brakes, Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies .......................... 4- 10
Break-In, New Vehicle
.......................... 2-17
Brightness Control
.............................. 2-42
Bulb Replacement
.............................. 6-32
Fluid
....................................... 6-28
Parlung
..................................... 2-25
PedalTravel
................................. 6-30
Wear
....................................... 6-30
BTSI ......................................... 2-2 8
Capacities and Specifications
.................... 6-64
Carbon Monoxide
.................... 2.29.4.29. 4.35
Cassette Tape Player .................. 3- 12. 3. 15. 3.24
Cassette Tape Player Care
........................ 3-35 Cellular Telephone
.............................. 2-5 1
Center Console Storage Area ...................... 2-49
Center Passenger Position
........................ 1-29
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-30
Chains. Safety
................................. 4-35
Chains.Tire
................................... 6-46
Change Engine Oil Message ...................... 2-72
Change Trans Fluid Message
...................... 2-72
Changing
a Flat Tire ............................. 5-24
Charging System Indicator Light
................... 2-62
Check Brake Fluid Level Message
................. 2-73
Check Coolant Level Message
..................... 2-73
Check Fuel Gage Message
........................ 2-73
Check
Gas Cap Message ......................... 2-73
Check Oil Level Message
........................ 2-73
Check Washer Fluid Message
..................... 2-73
Center High-Mounted
Stoplamp
Bulb Replacement .... 6-36
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting
.......................... 6-53
Child Restraints
................................ 1-33
Securing in a Rear Outside Seat Position ........... 1-39
Securing in the Center Rear Seat Position
.......... 1-41
Securing
in the Right Front Seat Position .......... 1-43
TopStrap
................................... 1-38
WheretoPut
................................ 1-37
CHMSL
...................................... 6-36
Chrome Wheels. Cleaning
........................ 6-52
Cigarette Lighter
............................... 2-50
Circuit Breakers and Fuses
....................... 6-58
Cleaner. Air ................................... 6-15
8-2

Downloaded from www.Manualslib.com manuals search engine Magnasteer mr ................................ 4- 1 o
Maintenance. Normal Replacement Parts ............ 6-65
Maintenance. Underbody
......................... 6-53
Maintenance When Trailer Towing
................. 4-38
Malfunction Indicator Lamp
...................... 2-66
MapPocket
................................... 2-49
Matching Transmitters To Your Vehicle
.............. 2-7
Memory and Personalization Features
............... 2-79
MaxiFuses/Relay Center
......................... 6-56
Memory Seat and Mirrors
......................... 1-3
Methanol
...................................... 6-4
Mirrors ConvexOutside
.............................. 2-48
Electrochromic Daymight Rearview
......... 2-44. 2-45
Illuminated Visor Vanity
....................... 2-5 1
Memory ..................................... 1-3
Power Remote Control
......................... 2-47
MMT
......................................... 6-4
ModelReference
11
Monitored Systems OK Message ................... 2-75
Mountain Roads
................................ 4-24
Multifunction Lever
............................. 2-32
Driver's Outside
Auto-Dimming Rearview
......... 2-48
.. ..................................
Net. Convenience .............................. 2-50
Neutral . Automatic Transaxle ..................... 2-23
New Vehicle Break-In ........................... 2- 17
Nightvision
................................... 4-17
Odometer
.................................... 2-59
Odometer. Trip
................................. 2-59 Off-Road Recovery
............................. 4-13
0il.Engine
.................................... 6-11
Oil Life Indicator
............................... 2-85
Oil Life Indicator. How to Reset ................... 6-15
Oil Pressure Light .............................. 2-68
Oil Pressure Low Stop Engine Message ............. 2-75
OnStar System
................................. 2-51
Options Not Set Message
......................... 2-75
Overdrive. Automatic Transaxle
................... 2-23
Overhead Console
.............................. 2-49
Overheated Engine Protection Operating Mode
....... 5-15
Overheating Engine
............................. 5-15
Owner Publications. Ordering ................ 7- 13. 7- 14
Paint Spotting. Chemical ........................ 6-53
ParadeDimming
............................... 2-43
Park
Automatic Transaxle .......................... 2-21
Shifting Into
................................. 2-26
Shifting Out of
............................... 2-28
AtNight
.................................... 2-13
Brake
...................................... 2-25
Brake Indicator Light
.......................... 2-63
Over Things That
Bum ........................ 2-29
With a Trailer
................................ 4-38
Passing
....................................... 4-13
PASS-Key IT
................................. 2-16
Phone Not Present Message
....................... 2-75
Parking
Lots
....................................... 2-13
Passenger's Side Temperature Button
................ 3-2
(5
8-7