1998 CADILLAC CATERA Owners Manual

Downloaded from www.Manualslib.com manuals search engine Normal Maintenance Replacement Parts
Air Filter Element ................... 905093 18
Fuel Filter Element
.................. 90542540
Engine Oil Filter
.................... 25010792
Passenger’s Compartment Air Filter
..... 905 10338
Sparkplugs
... 90541059 (Bosch Plug = FLR9LTE)
Thermostat ......................... 90502201
Windshield Wiper Blades
.......... 90543916 (RH)
90543915
(LH)
Vehicle Dimensions
Wheel Base ............. 107.4 inches (272.8 cm)
Length
................... 194 inches (492.8 cm)
Height
................... 56.3 inches (143.1 cm)
Width
................... 70.3 inches (178.6 cm)
Front Tread
............... 59.3 inches (1 50.6 cm)
Rear Tread
................ .59.8 inches (152 cm)

Downloaded from www.Manualslib.com manuals search engine 6- -A
Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need a\
ssistance. Ths section also tells you how to obtain service
publications and how to report any safety defects.
7-2 Customer Satisfaction Procedure
7-4 Customer Assistance for Text Telephone
(TTY) Users
7-5 Roadside Service
7-7 Roadside Service for the Hearing
or
Speech Impaired
7-8 Gold Key Courtesy Transportation
7-8 Transportation Options
7-1 1 GM Participation in an Alternative Dispute
Resolution Program 7-12
7-
12
7- 13
7- 13
7-13 Warranty
Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner fiblications
in Canada

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Catera dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved
to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
7-2

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Communication
Centre in Oshawa
by calling 1-800-263-3777 (English)
or 1-800-243-7854 (French).
For help outside
of the United States and Canada,
call the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: (809) 763-1315
In other overseas locations, call GM Overseas
Distribution Corporation in Canada at:
(905) 644-4112.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However,
if you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac,
MI 48343-6004 In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses
of GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has
TTY equipment available at its Customer
Assistance Center. Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC.
(TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Roadside Service
[email protected] HOTLINE
1=800-882=1112
Cadillac’s exceptional Roadside Service is more than an
auto club
or towing service. It provides every Catera
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Catera trained dealer
technician who can provide on-site service. Each technician travels with
a specially equipped
service vehicle complete with the necessary Catera parts
and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 11 12,24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal
charge if the Catera is no longer under warranty.
Roadside Service is available only in the United
States and Canada.
Cadillac Owner Privileges TM
Roadside Service provides several Cadillac Owner
Privileges at “no charge,” throughout your
1998
Cadillac Warranty Period
-- 48 months/50.000 miles
(80 000 krn).

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
0
0
e
0
0
0
Towing Service Battery Jump Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only) Trip Interruption
-- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental
car.
7-6

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Catera dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Catera dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1 112. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
0 Name, home address, home telephone number
Location of your Catera and number you are
The model year, Vehicle Identification Number (VIN),
calling
from
mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
(TTY) in the Roadside Service Center.
Any customer who has access to a
(TTY) or a
conventional teletypewriter can communicate with
Cadillac
by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.