1997 PONTIAC PONTIAC phone

GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving
at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements,
Pontiac voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you
are not satisfied after following the Customer
Satisfaction'Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
TO file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-PM-CARES or write:
Pontiac Division Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952 In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre 1908 Colonel Sam Drive
Oshawa, Ontario LlH
8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature
are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
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Stains ...................................... 6-57
Tires ....................................... 6-62
Wheels
..................................... 6-61
Vinyl
....................................... 6-57
Windshield
and Wiper Blades ................... 6-59
Climate Control System
........................... 3-2
Clock, Setting the
............................... 3- 10
Compact Disc Care ............................. 3-32
Compact Disc Player
....................... 3-19, 3-21
Compact Disc Player Errors
............. 3-20,3-23, 3-25
Compact Spare Tire
............................. 5-34
Content Theft-Deterrent
.................... 2- 13, 2-50
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-57
Convex Outside Mirror
.......................... 2-54
Coolant
....................................... 6-26
Bleed Valves
................................. 5-21
Heater.
Engine ............................... 2-18
Cooling System ................................ 5-15
Courtesy Lamps
................................ 2-41
Courtesy Transportation
........................... 8-8
Cruise Control ................................. 2-35
Customer Assistance for Text Telephone Users
......... 8-5
Customer Assistance Information ................... 8- 1
Customer Satisfaction Procedure .................. 8-3
Comfort
Controls
...... ..................... 3-1
RecoveryTank
............................... 5-16
Cupholders
.................................... 2-55
Damage. Finish
..................... .... 6-62
Damage. Sheet Metal ............................ 6-62
Daytime Running Lamps ......................... 2-39 Dead Battery
....... ..... 5-3
Defects. Reporting
Safety ... .............. 8-10
Defensive Driving ............................... 4-2
Defogger. Rear Window .......................... 3-9
Defogging ..................................... 3-4
Defrosting
..................................... 3-4
Delayed Illumination
....................... 2-41. 2-45
Dimensions. Vehicle
............................ 6-73
Dolby@ B Noise Reduction .................. 3-14. 3-17
Door Locks
..................................... 2-4
Driver Information Center
........................ 2-78
DriverPosition ................................. l-14
Driver’s Temperature Knob. Automatic and
Auxiliary Temp Control
............... ....... 3-5
Driving City
........................................ 4-20
Defensive
.................................... 4-2
Drunken ..................................... 4-3
Freeway
.................................... 4-21
InaBlizzard
................................. 4-27
...........
In Foreign Countries ........................... 6-5
In the Rain .................................. 4-17
On Curves
.................................. 4-11
On Grades While Towing
a Trailer ............... 4-37
On Hill and Mountain Roads
.................... 4-23
On Snow and Ice
............................. 4-26
Through Water
............................... 4-19
WetRoads .................................. 4-17
Winter
...................................... 4-25
With a Trailer ................................ 4-36
Drunken Driving
................................ 4-3
Night
...................................... 4-16
DRL ......................................... 2-39
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