1997 PONTIAC GRAND AM phone

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Pontiac and your Pontiac dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Pontiac voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 3 J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-PM-CARES or write:
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac,
MI 48340-2952 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications
in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11

ORDER TOLL FREE
information within 30 days of delivery. On returns, a re-stockmg fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST) 1-800-782-4356. Material cannot be returned for credit without.packing slip with return 1-800-782-4356
service. If further informatlon IS needed, write to the address s a own below or call (NOTE: For Credit Card Holders Only) Orders will be mailed within 1 Omdays of receipt. Please allow ade uate time \
for postal
FAX Orders Only 1-31 3-865-5927 against the original order.
. ..
. .. NOTE: Dealers and Companies please provide dealer or company name, and also the
.. . : name of the person to whose attention the shipment should be sent.
.d% : Mail completed order form to: HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207 .. .
I:: For purchases outside U.S.A. please write to the above address for quotation.
, (CUSTOMERS NAME) (ATTENTION)
, (STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
.. ., , ,, , . AREA CODE
;M-PON-ORD97 and without incurring
I
L ,, .. . .
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable In US. funds. To cover Canadian postage, add $11.50 plus the U.S. order processing.

ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
1-800-782-4356
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
Orders will be mailed within 10 days of receict. Please allow ade uate time for postal
service. If further information is needed, write to the address s a own below or call
1-800-782-4356. Material cannotbe returned for credit without,packing slip with return
information within 30 days of delivery. On returns, a re-stocktng fee may be applied
agamst the orlglnal order.
, .. ..
I:.. NOTE: Dealers and Companies please provide dealer or company name, and also the
: Mail completed order form to:
. . . .. name of the person to whose attention the shipment should be sent.
HELM, INCORPORATED
P.O. Box 07130 Detroit, MI 48207
For purchases outside USA. please write to the above address for quotation.
I
8: :. (CUSTOMERS NAME) (ATTENTION)
... ~~~ ~~~~
.. T'.: '. (STREET ADDRESS-NO P.O. BOX NUMBERS)
(STATE)
l 1
(ZIP CODE)
DAYTIME TELEPHONE NO.
1 i
AREA CODE
3M-PON-ORD97 *(Prices are subject to change without notice and without incurring
..
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
I
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable In US. funds. To cover Canadian postage, add $1 1.50 plus the
US. order processing.

Vinyl ....................................... 6-52
Wheels
...................................... 6-55
Windshield and Wiper Blades
................... 6-53
Climate Control System
........................... 3-2
Clock, Setting the
................................ 3-8
Clutch Fluid, Hydraulic
.......................... 6-23
Clutch, Hydraulic
............................... 6-23
Comfort Controls
................................ 3-2
Compact Disc Adapter Kit
................... 3-13, 3-16
Compact Disc Care
............................. 3-26
Compact Disc Player
............................ 3 - 17
Compact Spare Tire
............................. 5-33
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-5 1
Convex Outside Mirror .......................... 2-48
Coolant
....................................... 6-24
Adding
................................ 5-18, 6-27
Checking
................................... 6-26
SurgeTank
.................................. 5-16
Climate Control System
with Air Conditioning
......... 3-3
Heater, Engine
........... ............... 2-19
Surge Tank Pressure Cap
....................... 6-28
Cooling System
................................ 5-16
Courtesy Transportation ........................... 8-8
Cruise Control
................................. 2-39
Cupholder
..................................... 2- 50
Customer Assistance for Text Telephone Users
......... 8-5
Customer Assistance Information
................... 8-3
Customer Satisfaction Procedure
.................... 8-3
Damage, Finish
............................... 6-56
Damage, Sheet Metal
............................ 6-55
Daytime Running Lamps
......................... 2-44 Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8-10
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-6
Defrosting
..................................... 3-6
Dimensions. Vehicle
............................ 6-65
Dolby@ B Noise Reduction
.................. 3- 12. 3- 16
Dome Lamp Bulb Replacement
.................... 6-40
DoorLocks
..................................... 2-4
Driver Position
................................. 1-13
Driving Backing Up When Towing
a Trailer .............. 4-39
City
........................................ 4-21
Defogging ..................................... 3-6
Defensive
.................................... 4-2 .
Drunken ..................................... 4-3
Following Distance when Towing a Trailer
......... 4-39
Freeway
.................................... 4-22
InaBlizzard
................................. 4-28
In Foreign Countries
............... ........ 6-4
IntheRain
.................................. 4-18
Making Turns When Towing a Trailer
............. 4-40
Night
...................................... 4-16
OnCurves
.................................. 4-11
On Grades While Towing a Trailer ............... 4-40
On Hill and Mountain Roads
.................... 4-24
On Snow and Ice
............................. 4-27
Passing When Towing a Trailer
.................. 4-39
Throughwater
............................... 4-20
WetRoads
.................................. 4-17
Winter
...................................... 4-26
With a Trailer
................................ 4-39
Drunken Driving
............................ 4-3
9-3