1997 PONTIAC GRAND AM phone

Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until
it is too late. Your hearing can adapt to higher
volumes of sound. Sound that seems normal can be
loud and harmful
to your hearing. Take precautions by
adjusting the volume control on your radio to a safe
sound level before your hearing adapts to it.
To help avoid hearing loss or damage:
0 Adjust the volume control to the lowest setting.
0 Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
9- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can
add what you want. If you can, it’s very
important to do it properly. Added sound
equipment may interfere with the operation of
your vehicle’s engine, Deico radio or other
systems, and even damage them. Your vehicle’s
systems may interfere with the operation of
sound equipment that has been added
improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
3-24

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your
tires do not have much tread or if the pressure in one or
more is low. It can happen
if a lot of water is standing on
the road.
If you can see reflections from trees, telephone
poles or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is to slow
down when it is raining.
Driving Through Deep Standing Water
I NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine’s air intake and badly damage your
engine. Never drive through water that
is slightly
lower than the underbody
of your vehicle. If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
0 Turn on your low-beam headlamps -- not just
0
0
your parking lamps -- to help make you more visible
to others.
Besides slowing down, allow some extra following
distance. And be especially careful when you pass
another vehicle. Allow yourself more clear room
ahead, and be prepared
to have your view restricted
by road spray.
Have good tires with proper tread depth. (See
“Tires”
in the Index.)
4-20

A
To open the fuel door, pull the fuel access handle on the
floor by the driver’s seat.
The remote fuel filler door release can help keep your
fuel
tank from being siphoned. Always be sure the fuel
door is closed and latched after refueling. While refueling, hang the tethered cap over
the hook
inside the fuel door.
To take off the cap, turn it slowly to the left
(counterclockwise). The cap has a spring in it; if you let
go of the cap too soon, it will spring back to the right.

7 Section 8 Customer Assistance Information
Here you will find out how to contact Pontiac if you need assistance. This section also tells you how to obtain service
publications
and how to report any safety defects.
8-2
8-3 8-5
8-6
8-9
8- 10 Pontiac Cares
Customer Satisfaction Procedure
Customer Assistance
for Text Telephone
(TTY) Users
Pontiac Roadside Assistance Program GM Participation in an Alternative Dispute
Resolution Program Warranty Information 8-10
8-11
8-11
8-11 Reporting Safety Defects
to the
United States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to
General Motors
Ordering Service and Owner Publications
in Canada
8-1

Pontiac Cares
v
PONTIAC
With PONTIAC CARES, you are never more than
a phone call away from having your concern taken
care of.
The PONTIAC CARES philosophy and elements are
designed to make you realize that Pontiac recognizes
you as a valuable customer, appreciates your purchase
decision, and is dedicated to taking care
of the most
important person
... YOU! PONTIAC CARES is: A
valuable feature that comes with every Pontiac, a feature
that offers a multitude
of benefits that can give you
safety, security, comfort
and convenience.
8-2

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write Pontiac,
address your inquiry to:
Pontiac Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340-2952 In Canada,
write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Pontiac, please remember that your concern will likely
be resolved in the dealership, using the
dealer’s facilities, equipment and personnel. That is why we \
suggest you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1-800-833-PONT. (TTY users in
Canada can dial 1-800-263-3830.)
8-5

Pontiac Roadside Assistance Program Security While You Travel
1 -800-ROADSIX (1 -800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available
24 hours a day, 365 days a year.
We take anxiety out
of uncertain situations by providing
minor repair information over the phone or making arrangements to tow your vehicle to the nearest
Pontiac dealer.
8-6

We will provide the following services for
3 year/36,000 miles
(60 000 km), at no expense to you:
Fuel delivery
0 Keys locked in vehicle
0 Tow to nearest dealership for warranty service
Change a flat tire
0 Jump starts
0 Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details
We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
0 Hotels
Glass replacement
Rental vehicle or taxis
Police, fire department or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However, when other services
are utilized, our advisors will
explain any payment obligations you might incur. For prompt and efficient assistance when calling, please
provide the following information
to give the advisor:
Location of vehicle
0 Telephone number of your location
0 Vehicle model, year and color
0 Mileage of vehicle
Vehicle Identification Number (VIN)
0 Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when in Pontiac’s
judgement the claims become excessive in frequency or
type of occurrence.
While we hope that you never have the occasion to use our service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance
-- 1-800-ROADSIE
or
1-800-762-3743.