1997 LINCOLN CONTINENTAL ECU

1
IntroductionFord's Commitment to YouAt Ford Motor Company, excellence is the
continuous commitment to achieve the best result
possible. It is dedication to learning what you want,
determination to develop the right concept, and
execution of that concept with care, precision, and
attention to detail. In short, excellence means being
the standard by which others are judged.Our Guiding Principlesq
Quality comes first.For your satisfaction, the
quality of our products and services must be our
number one priority.
q
You are the focus of everything we do.Our
work must be done with you in mind,
providing better products and services than our
competition.
q
Continuous improvement is essential to our
success.We must strive for excellence in
everything we do: in our products Ð in their
safety and value Ð and in our services, our
human relations, our competitiveness, and our
profitability.
q
Employee involvement is our way of life.
We are a team. We must treat one another
with trust and respect.
q
Dealers and suppliers are our partners.We
must maintain mutually beneficial relationships
with dealers, suppliers, and our other business
associates.
q
Integrity is never compromised.Our conduct
worldwide must be pursued in a manner that is
socially responsible and commands respect for
its integrity and for its positive contributions to
society.
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74Overhead Console WarningsIf your Continental is equipped with the Pressure
Alert System, a warning will appear in the overhead
console when the pressure in one of your vehicle's
tires drops below acceptable levels or if the system
has malfunctioned.
SeeSecuriTiresin theMaintenance and Care
chapter for more information.Lincoln RESCU System
(If equipped)Lincoln RESCU runs a self-test when you start your
vehicle. During this test, the Lincoln RESCU
warning light, located in the overhead console, will
briefly illuminate. If a problem is detected during
the self-check, the light will remain lit and the
message ªRESCU FAILUREº will be displayed on
the vehicle's message center for several seconds.
If the warning light fails to briefly illuminate when
you start your vehicle or if it remains lit, have your
Lincoln RESCU System checked by an authorized
Lincoln/Mercury dealer as soon as possible. Your
system may be inoperative.
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76q
The vehicle's cellular handset is locked-out, the
phone is automatically placed in ªhand freeº
mode and voice communication is established
with the operator through the ªhands freeº
microphone.
q
Typically, voice communication with an operator
is established within one minute after an
assistance button is pressed.
q
The operator verbally obtains details of your
situation and, if necessary, ties your vehicle into
a three-way phone call with the United States
Auto Club or local 911 or other emergency
services to dispatch the appropriate assistance to
your location.
q
Once the situation has been appropriately
handled, the operator will terminate the call,
the system warning light will stop flashing and
the system will be reset. In most situations,
ONLY the response center can terminate an
assistance request.
General DescriptionLincoln's Remote Emergency Satellite Cellular Unit
(RESCU) is designed to expedite roadside or
emergency assistance to distressed motorists who
are uncertain of their location and/or are uncertain
of who to contact for assistance.
The Lincoln RESCU System utilizes Global
Positioning System (GPS) technology and the
nation's cellular phone network to track vehicle
location and, at the touch of a button, put you in
voice contact with the Lincoln Security Response
Center.
Two buttons in the overhead console will activate
the system. A tow truck icon for roadside assistance
and an ambulance icon for emergency assistance
identify the buttons.
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78The Roadside Assistance buttonWhen this button is pressed, the Lincoln Security
Response Center relays details of your situation and
your location to the United States Auto Club
(USAC) via a three-way phone call. The response
center/USAC will:q
dispatch the appropriate service vehicle to your
location.
q
provide the service vehicle's estimated time of
arrival.
q
call back approximately three minutes after the
service vehicle's estimated time of arrival to
confirm that assistance has arrived.
Ambulance Button (Emergency
Assistance)The ambulance button should be selected if
emergency assistance is required. This feature
should be used:q
if you have been involved in an accident
q
to report a crime or fire
q
when medical attention is required
q
to receive assistance in any emergency situation
The Emergency Assistance button
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79
When this button is pressed, the Lincoln Security
Response Center relays details of your situation and
your location to local 911 or other emergency
services via a three-way phone call. The response
center/emergency services will:q
dispatch the appropriate emergency help to your
location
q
when appropriate, stay in direct phone contact
with you until emergency help arrives
q
notify pre-designated family contacts or friends
of the emergency situation, if requested, or if no
response is received from the vehicle.
NOTE:If you are certain of your location, a direct
phone call to 911 or other emergency services may
provide a faster response.
Activation and DeactivationWhen either of the two Lincoln RESCU buttons is
pressed, a warning light, located in the overhead
console, will begin to flash and status messages willbe displayed on the vehicle's message center,
confirming an assistance request has been made.
The warning light will continue to flash throughout
the activation.
The RESCU Warning light
The system can be activated whenever your ignition
key is in the RUN/START position and for two
minutes after your vehicle is turned off. Once a
RESCU button has been pressed, DO NOT
ATTEMPT TO CRANK THE ENGINE as this may
cancel the activation. In most situations, the
assistance request canONLYbe terminated and the
system reset when a special tone is sent to the
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80vehicle by the Lincoln Security Response Center.
(SeeAutomatic Rediallater in this chapter for
exceptions.) Operation will continue even if the
vehicle is turned off during an activation (although
visual feedback via the Message Center will not be
available in this situation).Cellular Phone InterfaceDuring an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in
use, THE CALL WILL BE TERMINATED and the
Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative
and all voice communication with the operator is
accomplished via the cellular phone's ªhands-freeº
microphone.
NOTE:When an activation is terminated, your
phone is left unlocked, in the ªONº state and may
not return to its previous call restriction or system
selection setting. It can be reprogrammed to your
previous setting as desired.
Message Center InterfaceDuring an activation, Lincoln RESCU communicates
with the vehicle's Message Center. Status messages
describing the sequence of steps being executed are
displayed, allowing you to visually follow the
activation process. The following messages are
typical of those displayed during an assistance
request. They are shown in the order in which they
would appear:q
ROADSIDE REQUEST or EMERGNCY
REQUEST
q
CALL IN PROGRESS
q
RINGING RESPONSE CENTER
q
SENDING LOCATION DATA
q
DATA RECEIVED
q
WAITING FOR OPERATOR
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81
Once an assistance request is made, it will typically
take less than one minute until contact is made
with an operator. During voice communication the
following messages will alternately toggle on the
display:q
CID XXXXXXXXXX
q
LAT XXXXXXXXXX
q
LON XXXXXXXXXX
q
HDG XX
These messages respectively are the customer
identification number, vehicle latitude, vehicle
longitude and heading. Under special circumstances,
the operator may ask you to read the information
being displayed on the Message Center.
If vehicle messages are being displayed on the
Message Center (low washer fluid, low oil, door
ajar, etc.), they must be cleared in order to view
the LINCOLN RESCU messages. To clear thevehicle messages, press the Message Center RESET
button, which is located to the right of the display.
Continue pressing the button until all vehicle
messages are cleared.
Automatic RedialAs described previously, when an assistance request
is made, the vehicle's cellular phone automatically
dials the Lincoln Security Response Center's central
computer and attempts to send an electronic data
message. Occasionally, it can be difficult for the
computer to recognize the message if the cellular
connection is weak or noisy. If the transmission of
the message is unsuccessful, the data call will be
terminated and the message ªREDIAL IN
PROGRESSº will be displayed on the Message
Center. A second call will automatically be placed
which bypasses the response center's computer and
is forwarded directly to an operator.
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82Similarly, if the cellular call is disconnected by the
network prior to receipt of the termination tone,
another call to the response center will also
automatically be dialed. The message ªREDIAL IN
PROGRESSº will be displayed on the Message
Center and voice communication with an operator
will be restored.
NOTE:During redial calls, full control of the
cellular phone is returned to you. Pressing either
the ªPWRº or ªENDº button on the cellular
handset will terminate the assistance request and
reset the system.Location Data Retransmit CapabilityDuring an activation, the Lincoln Security Response
Center operator has the capability to initiate a
retransmission of the electronic data message. This
may be necessary to ensure a more precise
determination of vehicle location or to track a
vehicle that is moving. To accomplish the
retransmit, a special tone is sent to the vehicle bythe response center. In this situation you will
temporarily lose voice contact with the operator and
the messages ªSENDING LOCATION DATAº and
ªDATA RECEIVEDº will respectively be displayed
on the Message Center. After the data
retransmission is complete, voice communication
will be restored and the CID, LAT, LON and HDG
message will again alternately toggle on the Message
Center display.
Global Positioning SystemVehicle location is continuously updated via Global
Positioning System (GPS) technology. GPS was
developed by the U.S. Department of Defense for
worldwide navigational and positioning purposes. It
utilizes a constellation of 24 orbiting satellites
located more than 20 thousand kilometers above
the earth. At any given time, several of the 24
satellites should be visible to the vehicle's GPS
receiver. Based on the time for signals emitted by
these satellites to reach the receiver, an on-board
computer will determine the vehicle's location,
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