1997 HONDA ODYSSEY Owners Manual

Warranty and Customer Relations
Customer RelationsInformation................................. 230
U.S. Zone Office Map.................... 231 Canada Zone Office Map.............. 232
Warranty Coverages..................... 233 Reporting Safety Defects (U.S. Cars).................................. 234
Authorized Manuals...................... 235
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Customer Relations Information
Honda dealership personnel are
trained professionals. They should
be able to answer all your questions. If you encounter a problem that your
dealership does not solve to your
satisfaction, please discuss it with
the dealership's management. The
Service Manager or General
Manager can help. Almost all
problems are solved in this way. If you are dissatisfied with the
decision made by the dealership's
management, contact your Honda Customer Relations Zone Office.
Refer to the U.S. and Canadian Zone Office maps on the following pages.
When you call or write, please give

us this information:

Vehicle Identification Number
(see page 218)
Name and address of the dealer
who services your car Date of purchaseMileage on your car
Your name, address, and tele- phone number
A detailed description of the problem
Name of the dealer who sold the

car to you

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U.S. Zone Office Map

The addresses and telephone numbers are subject to change. If you cannot reach your Zone office, ask your Honda dealer for the current information. Western Zone

P.O. Box 2260

700 Van Ness Avenue
Torrance, California
90509-2260
(310) 781-4565
Northwestern Zone

P.O. Box 20186

12439 N.E. Airport Way
Portland, Oregon 97220

(503) 256-0943

(also includes Alaska and
Hawaii)
South Central Zone
4529 Royal Lane

Irving, Texas 75063
(214) 929-5481
Central Zone101 South Stanfield Road
Troy, Ohio 45373
(513) 332-6250

Northeastern Zone

P.O.
Box
337

Eastgate Industrial Park 115 Gaither Drive
Moorestown, New Jersey 08057

(609) 235-5533

Includes: NYC Metro area and
Fairfield County, CT area
Mid-Atlantic Zone

902 Wind River Ln., Suite 200
Gaithersburg, Maryland 20878 (301) 990-2020
Southeastern Zone1500 Morrison Parkway
Alpharetta, Georgia 30201
(770) 442-2045

North Central Zone
601 Campus Drive, Suite A-9
Arlington Heights, Illinois 60004
(847) 870-5600

New England Zone
555 Old County Road
Windsor Locks, Connecticut 06096 (203) 623-3310
See Zone 5 for:NYC Metro area and
Fairfield County, CT area
West Central Zone1600 South Abilene Street, Suite D
Aurora, Colorado 80012
(303) 696-3935

Puerto Rico and U.S. V.I.
Bella International

P.O. Box 190816

San Juan, PR 00919-0816
(809) 250-8070

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Canada Zone Office Map

Western ZoneHonda Canada Inc.13240 Worster Court

Richmond, B.C.

V6V 2B8 (604) 278-7121
Central Zone Honda Canada Inc.
715 Milner Avenue
Scarborough, Ontario
M1B 2K8
(416) 299-3400 Quebec Zone
Honda Canada Inc.1750 rue Eiffel

Boucherville, Quebec

J4B 7W1 (514) 655-6161
Atlantic Zone Honda Canada Inc.
51 Raddal Avenue
Suite 1

Dartmouth, NS
B3B 1L4
(902) 468-4416
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Warranty Coverages

U.S. Owners
Your new Honda is covered by these

warranties:

New Car Limited Warranty — covers

your new car, except for the battery, emissions control systems and
accessories, against defects in

materials and workmanship.

Emissions Control Systems Defects
Warranty and Emissions

Performance Warranty — these two

warranties cover your car's emis- sions control systems. Time, mileage,
and coverage are conditional. Please
read the warranty manual for exact information.

Original Equipment Battery Limited
Warranty — this warranty gives up
to 100 percent credit toward a

replacement battery.
Seat Belt Limited Warranty — a seat

belt that fails to function properly is
covered for the useful life of the car.

Rust Perforation Limited Warranty
— all exterior body panels are
covered for rust-through from the
inside for the specified time period
with no mileage limit.

Accessory Limited Warranty —

Genuine Honda Accessories are
covered under this warranty. Time
and mileage limits depend on the
type of accessory and other factors. Please read your warranty manual
for details.

Replacement Parts Limited
Warranty — covers all Genuine
Honda replacement parts against defects in materials and workman-

ship.
Replacement Battery Limited

Warranty — provides prorated

coverage for a replacement battery

purchased from a Honda dealer.

Replacement Muffler Lifetime
Limited Warranty — provides

coverage for as long as the pur-
chaser of the muffler owns the car.
Restrictions and exclusions apply to
all these warranties. Please read the 1997 Honda Warranties booklet that
came with your car for precise
information on warranty coverages.
Your Honda's original tires are covered by their manufacturer. Tire
warranty information is in a separate
booklet.

Canadian Owners

Please refer to the 1997 Warranty
Manual that came with your car.

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Reporting Safety Defects (U.S. Cars)

If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying American Honda MotorCo.,
Inc.
If NHTSA receives similar com-
plaints, it may open an investigation,
and if it finds that a safety defect
exists in a group of vehicles, it may
order a recall and remedy campaign.
However, NHTSA cannot become
involved in individual problems
between you, your dealer, or
American Honda Motor Co., Inc. To contact NHTSA, you may either
call the Auto Safety Hotline toll-free
at 1-800-424-9393 (or 366-0123 in
Washington D.C. area) or write to: NHTSA, U.S. Department of
Transportation, Washington, D.C. 20590. You can also obtainother information about motor
vehicle safety from the Hotline.

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Authorized Manuals

Purchasing Factory Authorized Manuals (U.S. only)
The following publications covering the operation and servicing of your vehicle can be obtained from Helm
Incorporated, either by filling out the attached form or,
for credit card holders, calling the toll-free phone number on the form. For manuals prior to the year shown below,
contact Helm Incorporated, P.O. Box 07280, Detroit,
Michigan 48207, or call 1-800-782-4356. Valid only for sales within the U.S. Canadian owners should
contact their authorized Honda dealer.
By completing this form you can order the materials desired. You can
pay by check or money order, or charge to your credit card. Mail to Helm Incorporated at the address shown on the back of the order form.
61SX002

61SX002EL
61SX030

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Authorized Manuals

These Publications cannot be returned for credit without receiving advance authorization within 14days of delivery. On returns, a restocking fee may be applied against the original order.
P.O. BOX 07280 DETROIT, MICHIGAN 48207 1-800-782-4356
Service Manual:
This manual covers maintenance and recommended procedures for repair to engine and chassis components.
It is written for the Journeyman mechanic, but is simple
enough for most mechanically-inclined owners to under-

stand.

Electrical Troubleshooting Manual:
This manual complements the Service Manual by providing in-depth troubleshooting information for eachelectrical circuit in your car.
Body Repair Manual:
This manual describes the procedures involved in the replacement of damaged body parts.ProCarManuals.comMain Menu Table of Contents s t