1997 GMC SIERRA Owners Manual

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both GMC and your
GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed,
the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third
party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist
in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE. BBB
AUTO LINE is
an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as
an intermediary. If
this mediation is unsuccessful, an informal hearing
will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept
or reject. If you accept the decision, GM will be
bound
by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file
a claim yntil a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration
program
or in the courts. For further information,
contact the
BBB at 1-800-955-5100 or the GMC
Customer Assistance Center at I-800-GMC-8782
(1 -800-462-8782).
Warranty Information
Your vehicle comes with a separate warranty booklet
that contai.ns detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury
or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may o@-an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123
in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
K1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-GMC-8782
(1 -800-462-8782) or write: In
Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario Ll H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
GMC Consumer Relations
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
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1997 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling c
the Service Publication Order Form in this book and mailing it in with your check, money order, \
or credit card information to Helm, Incorporated (address below.)
CURRENT
PUBLICATIONS FOR 1997 GMC
SERVICE MANUALS Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL
PRICE: $40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions
to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and intended to provide basic operational information about t
vehicle. The owner’s manual will include the Maintenanc Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL
SELL PRICE: $1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit
Card Orders Only (VISA-MasterCard-Discove
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ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow \
ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s % own below or call
1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without p\
acking slip with return
(Monday-Friday 8:00 AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM ITEM DESCRIPTION VEHICLE MODEL
EACH* PRICE TOTAL
NUM8ER NAME YEAR PRICE
Service Manual 1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner’s Manual In Portfolio
1997 $1 5.00
Owner’s Manual Without Portfolio
1997 $1 0.00
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit,
MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(CITY) (STATE) DAYTIME TELEPHONE NO.
(ZIP CODE)
0
AREA CODE
IC-ORD97 ’(Prices are subject to change without notice and \
without incurring obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
-
-
ChecK or money Order payable to Helm, Inc. (USA funds only - do not send cash.)
0 Mastercard
VISA
Discover
I TOTAL MATERIAL I I
Michigan Purcihaers add 6% sales tax
Account
Number: ml I
Expiration m Check here if your billing address
Date rndyr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the U.S. order processing.
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hl NOTES
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Section 9 Index
Accessory Power Outlet ......................... 2-6 I
Adding Equipment to the Outside of Your Vehicle ...... 6-3
AirBag ....................................... 1-23
Adding Equipment ............................ 1-3 1
How Does it Restrain .......................... 1-28
How
it Works ................................ 1-25
Location
.................................... 1-25
Readiness Light
......................... 1-25. 2-67
Servicing
................................... 1-30
What Makes it Inflate .......................... 1-27
What Will You See After
it Inflates ............... 1-28
When Should
it Inflate ......................... 1-27
Air Bag Off Light
.......................... 1-57, 2-68
Aircleaner
.................................... 6-10
Air Cleaner Filter Restriction Indicator Check ........ 7-46
Air Conditioning
................................ 3-4
Air Conditioning Refrigerants ..................... 6-78
Alignment and Balance. Tire
...................... 6-57
Aluminum Wheels. Cleaning
...................... 6-65
Antenna
...................................... 3-26
Antifreeze
..................................... 6-29
Anti-Lock Brake System Warning Light
................ 2-72. 4.7
Brakes
...................................... 4-7
Appearance Care
............................... 6-59 Appearance Care
Materials
....................... 6-68
Arbitration Program .............................. 8-9
Armrest Storage Compartment
.................... 2-57
Ashtrays
...................................... 2-59
Audio Equipment. Adding
........................ 3-24
Audio Systems
.................................. 3-7
Automatic Transmission
Check
...................................... 7-46
Fluid
....................................... 6-21
Operation
................................... 2-15
Park Mechanism Check
........................ 7-48
Starting Your Engine
.......................... 2-13
Axle.
Front .................................... 6-28
Axle. Locking Rear
............................. 2-22
Axle. Rear
.................................... 6-26
Battery ...................................... 6-39
Jump Starting ................................. 5-3
Replacement. Keyless Entry
..................... 2-8
Warnings
................................ 5.3. 5.5
BBB Auto Line ................................. 8-9
Better Business Bureau Mediation ................... 8-9
Blizzard. Driving In ............................. 4-39
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Brake Adjustment
.................................. 6-38
Fluid
....................................... 6-35
Parking
..................................... 2-27
PedalTravel
................................. 6-38
Master Cylinder
.............................. 6-35
Replacing System Parts
........................ 6-38
System Warning Light
......................... 2-71
Trailer
...................................... 4-54
Transmission Shift Interlock Check ............... 7-47
Brakes, Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies ........................... 4-9
Break-In, New Vehicle
.......................... 2- 10
Bulb Replacement
.............................. 6-39
Wear
....................................... 6-37
BTSICheck
................................... 7-47
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-76
Care
of Your Cassette Tape Player .................. 3-25
Cassette Deck Service
........................... 7-45
Cassette Tape Player
........................ 3.9. 3.12
Cassette Tape Player Care
........................ 3-25
Cassette/Compact Disc Storage
.................... 2-57
Center Overhead Console
........................ 2-52
Center Passenger Position
........................ 1-32
Certificationire Label
.......................... 4-41
CarbonMonoxide
......................... 2.32. 4.40
Cargo Lamp 2-47
...................................
.............................. Certification Label 4-4 1 Chains. Safety
................................. 4-54
Changing a Flat Tire
............................. 5-22
Charging System Light
.......................... 2-69
Check Gages Light
.............................. 2-77
Checking Your Restraint Systems
.................. 1-65
Chemical Paint Spotting
.......................... 6-67
Child Restraints
................................ 1-43
Securing in a Rear Outside Seat Position
...... 1-48. 1-50
Securing in the Center Seat Position
.............. 1-52
Securing in the Right Front Seat Position
..... 1-54. 1-57
Where to Put ........................... 1-45. 1-46
Chrome Wheels. Cleaning
......................... 6-65
Cigarette Lighter
............................... 2-59
Circuit Breakers and Fuses
....................... 6-71
Aluminum Wheels
............................ 6-65
Exterior LampsLenses
........................ 6-64
Glass
....................................... 6-63
Inside of Your Vehicle ......................... 6-60
Outside
of Your Vehicle ........................ 6-64
Special Problems
............................. 6-61
Vinyl
....................................... 6-62
Windshield and Wiper Blades
................... 6-63
................................... Chains. Tire 6-58
TopStrap
................................... 1-47
Cleaner. Air
................................... 6-19
Cleaning
Fabric
...................................... 6-60
Instrumentpanel
............................. 6-63
Leather
..................................... 6-62
Stains
...................................... 6-61
Tires
....................................... 6-66
Wheels
..................................... 6-65
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