Page 336 of 356

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number (VIN)
License plate number Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem Please refer to the Roadside Assistance
brochure
inside your owner information portfolio for
full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada
or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
8-7
Page 338 of 356

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution
to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203- 1804
Telephone: 1-800-955-5
100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
Page 340 of 356

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s rn Lan uals
and
other service literature are available for purchase for
all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
Page 342 of 356
Downloaded from www.Manualslib.com manuals search engine r
ORDER TOLL FREE (NOTE: For Credit Card Holders Only)
1-800-782-4356 (Mondav-Fridav 8:OO AM - 6:OO PM EST)
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. s Mail completed order form to: HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
H
I
For purchases outside U.S.A. please write to the above address for quotation.
p (CUSTOMER’S NAME) (ATTENTION)
IT
(STREET ADDRESS-NO P.O. BOX NUMBERS)
0 (CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0
I AREA CODE
GM-CHE-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
US. order processing.
Page 346 of 356

Downloaded from www.Manualslib.com manuals search engine Comfort Controls ................................ 3- 1
Automatic Electronic Dual ....................... 3-5
Manual
...................................... 3-2
Adapter Kit
.................................. 3-18
Care
....................................... 3-30
Changer, Trunk Mounted
....................... 3-22
Player
...................................... 3-18
Competitive Driving ............................ 2-24
Console, Center
................................ 2-55
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-57
Convenience Net, Cleaning
....................... 6-53
Convex Outside Mirror
.......................... 2-54
Coolant
............................. 5-13,5-18, 6-22
SurgeTank
.................................. 5-18
Surge Tank Pressure Cap
....................... 6-26
Coolant Heater, Engine
.......................... 2-24
Cooling System
................................ 5- 16
CourtesyLamps
................................ 2-52
Courtesy Transportation
In Canada
..................................... 8-8
1ntheU.S. ................................... 8-8
Cruise Control ................................. 2-47
Customer Assistance for Text Telephone Users
......... 8-4
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Compact Disc
Damage. Finish
............................... 6-57
Daytime Running Lamps
......................... 2-50
Dead Battery
................................... 5-3 Defects. Reporting Safety
........................ 8-10
InCanada
................................... 8-11
To General Motors ............................ 8-11
Defensive Driving
............................... 4-2
Defogger. Rear Window
..................... 3.4. 3.10
Defogging
....................... 3.3.3.8.3.10. 3.12
Defrosting
............................ 3.3.3.9. 3.12
Dimensions. Vehicle
............................ 6-71
Dolby
B Noise Reduction ........................ 3-17
Door Locks
....................................... 2-4
PowerLocks
.................................. 2-5
Downshifting
.................................. 2-31
Drive, Automatic Transmission
.................... 2-28
Driver Information Center (DIC)
................... 2-81
Controls and Displays
......................... 2-82
Warnings and Messages
........................ 2-90
ABS (Anti-Lock Brake System) Active
............ 2-91
Charge System Fault
.......................... 2-92
Coolant Over Temp
........................... 2-94
Flat Tire
- (If, lr, rf, rr) ......................... 2-96
High Oil Temperature Reduce Engine Rpm
........ 2-94
High Tire Pressure
- (If. Ir, rf. IT) ................. 2-96
High Trans Temp
............................. 2-94
LowOilLevel
............................... 2-91
Low Oil Pressure
............................. 2-91
Low Tire Pressure
- (If, lr. rf, rr) ................. 2-95
Maximum Speed 80 Mph (129
Mh) ............. 2-93
Reduced Engine Power
........................ 2-92
Service ABS
................................. 2-91
Driver Information Center
(DIC) Messages
9-3