Page 369 of 388

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations andor to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to IIliiking
sure you are completely satisfied with your new
vehicle.
Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
Page 370 of 388

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary.
If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file
a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5
100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED
STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death,
you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition
to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from
the Hotline.
Page 371 of 388

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO In Canada, please call us at 1-800-263-3777 (English)
THE CANADIAN GOVERNMENT
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Ordering Service and Owner
Pub: Ins in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
Page 372 of 388

Downloaded from www.Manualslib.com manuals search engine 1997 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address
below.)
CURRENT PUBLICATIONS FOR 1997 CHEVROLET/GEO
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, tncorporated P.O. Box 07130 Detroit, MI 48207
OWNER'S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner's manual
will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Tme
For Credit Card Orders Only
(VISA-MasterCard-Discover)
Page 373 of 388

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE
information wlthln 30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
service. If further mformatlon is needed, write to the address s R own below or call (NOTE: for Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
1-800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip with return
FAX Orders Only 1-31 3-865-5927 against the orlglnal order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL QTym EACH" PRICE TOTAL
NUMBER NAME YEAR PRICE
Service Manual 1997 $90.00
Car
& Light Truck
Transmlsslon Unit Repair 1997 $40.00
Owner's Manual In Portfolio 1997 $1
5.00
Owner's Manual Without Portfolio 1997 $10.00
1:
9
9
7
G' I I I I I I
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER'S NAME) (ATTENTION)
(STREET
ADDRESSNO
P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE
GM-CHE-ORD97 Prices are subject to change without notice and without incurring o *L ligation. Allow ample time for delivery.)
~~
P
A
Y
M
E
N
T
-
Check or Money
Order payable to Helm, Inc. (USA funds
only - do nut send cash.)
~-~ -
0 Mastercard
VISA
n
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the U.S. order processing.
Page 374 of 388
Downloaded from www.Manualslib.com manuals search engine & NOTES
Page 375 of 388

Downloaded from www.Manualslib.com manuals search engine 0 Section 9 Index
Adapter Kit. CD ............................... 3- 17
AirBag
....................................... 1-22
How Does it Restrain
.......................... 1-26
How it Works ................................ 1-24
Location
.................................... 1-24
Readiness Light
......................... 1-23. 2-68
Servicing
................................... 1-27
What Makes it Inflate
.......................... 1-25
What Will
You See After it Inflates ............... 1-26
When Should it Inflate
......................... 1-25
Aircleaner
.................................... 6-17
Air Conditioning
................................ 3-5
Air Conditioning Refrigerants ..................... 6-64
Alignment and Balance. Tire
...................... 6-46
Aluminum Wheels. Cleaning
...................... 6-55
Antenna. Fixed
................................. 3-25
Anti-Lock
Brake System Warning Light
................ 2-70. 4-7
Brakes
...................................... 4-7
Anti-Theft. Radio
.............................. 3-2 1
Appearance Care
............................... 6-48
Appearance Care Materials ....................... 6-57
Arbitration Program
.............................. 8-9 Ashtrays
...................................... 2-50
Audio Equipment. Adding
........................ 3-23
Audio Systems
.................................. 3-8
Auto-Down Window ............................ 2-32
Automatic Overdrive
............................ 2-22
Automatic Transaxle Check
...................................... 7-42
Fluid
.................................. 6-18. 6-21
GearPositions
............................... 2-19
Operation
................................... 2-18
Shifting ..................................... 2-18
Park Mechanism Check
........................ 7-45
Starting Your Engine
.......................... 2-14
Back-up Lamps Bulb Replacement
............... 6-38
Battery
....................................... 6-35
Charging System Light ........................ 2-69
Jump Starting
................................. 5-3
Replacement. Keyless Entry ..................... 2-8
Saver
...................................... 2-45
Warnings
.................................... 5-3
BBB Auto Line ................................. 8-9
Better Business Bureau Mediation ................... 8-9
Blizzard
...................................... 4-26
Page 376 of 388

Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-34
Fluid
....................................... 6-31
Master Cylinder
.............................. 6-3 1
Parking
..................................... 2-26
PedalTravel
................................. 6-34
Replacing System
Parts ........................ 6-34
System Warning Light
......................... 2-69
Trailer
...................................... 4-40
Transaxle Shift Interlock Check
.................. 7-44
Wear
....................................... 6-33
Brakes, Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 10
Break-In, New Vehicle
.......................... 2-12
Brightness Control
.............................. 2-44
BTSICheck
................................... 7-44
Bulb Replacement
.............................. 6-35
Back-up Lamps
.............................. 6-38
Center High-Mounted Stoplamp
................. 6-39
Dome Lamp
................................. 6-39
RearTurnSignal
............................. 6-37
Taillamp
.................................... 6-37
Bypass Switch
................................. 2-60
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-63
Carbon Monoxide
............... 2.27.2.28.4.30. 4.39 Cassette Deck Service
........................... 7-41
Cassette Tape Player
....................... 3- 10. 3.13
Care
....................................... 3-24
CD Adapter Kit
................................ 3-17
CDCare
...................................... 3-25
CD Player
..................................... 3-17
Theft-Deterrent Feature
........................ 3-21
Center Console Storage Area
...................... 2-48
Center High-Mounted Stoplamp Bulb Replacement
.... 6-39
Center Rear Passenger Position
.................... 1-33
Certification Label
.............................. 4-34
Chains. Safety
................................. 4-40
Chains. Tire
................................... 6-48
Changing a Flat Tire
............................. 5-23
Check Engine Light
............................. 2-73
Check Gages Light
.............................. 2-77
Checking Your Restraint Systems
.................. 1-48
Chemical Paint Spotting
.......................... 6-56
Child Restraints
................................ 1-37
Securing in a Rear Outside Seat Position
........... 1-39
Securing
in the Center Rear Seat Position .......... 1-41
Securing
in the Passenger Seat Position ........... 1-42
Securing in the Right Front Seat Position
.......... 1-42
TopStrap
................................... 1-38
WheretoPut
................................ 1-37
Circuit Breakers and Fuses
....................... 6-59
Cleaner. Air
................................... 6-17
Cigarette Lighter
............................... 2-50