1997 BUICK CENTURY Owners Manual

Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
DATE SERVICED
BY MAINTENANCE PERFORMED
READING
7-48
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DATE
Maintenance Record
ODOMETER 1 I
READING SERVICED BY MAINTENANCE PERFORMED
- ~-
7-49
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I 1
Maintenance Record
7-50
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
8-2
8-4
8-5
8-7
8-8 Customer
Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
GM Participation in an Alternative Dispute
Resolution Program
Warranty Information 8-8 8-9
8-9
8-9 Reporting Safety Defects
to the United
States Government
Reporting Safety Defects
to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure Buick dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns
you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service or Parts
Manager, contact the owner of
the dealership or the
General Manager.
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STEP TWO -- If after contacting a member of
dealership management,
it appears your concern cannot
be resolved by the dealership without further help,
contact the Buick Customer Relations Center
by calling
1-800-521 -7300. In Canada, contact
GM of Canada
Customer Communication Centre
in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-41 35
(English)
or 1-800-751-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM International
Product Center
in Canada at: (905) 644-41 12.
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For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
e Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
e Vehicle delivery date and present mileage
e Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish
to write
Buick, address your inquiry
to:
Buick Motor Division Customer Relations Center
902
E. Hamilton Avenue
Flint,
MI 48550
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Refer
to your Warranty and Owner Assistance
Information booklet for addresses
of GM
Overseas offices.
When contacting Buick, please remember that your
concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That
is why we suggest
you follow Step One first if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Buick by dialing:
1 -800-83-BUICK. (TTY users in
Canada can dial 1-800-263-3830.)
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