1997 BUICK CENTURY service

DATE
Maintenance Record
ODOMETER 1 I
READING SERVICED BY MAINTENANCE PERFORMED
- ~-
7-49
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Section 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
8-2
8-4
8-5
8-7
8-8 Customer
Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
GM Participation in an Alternative Dispute
Resolution Program
Warranty Information 8-8 8-9
8-9
8-9 Reporting Safety Defects
to the United
States Government
Reporting Safety Defects
to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure Buick dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns
you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service or Parts
Manager, contact the owner of
the dealership or the
General Manager.
8-2
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Roadside Assistance
1
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under
the 3 year/36,000 mile (60 000 km) new car
warranty (whichever occurs first). Our
commitment
to Buick owners has always included
superior service through our network of
3,000 Buick
dealers. Buick Premium Roadside Assistance provides
an extra measure
of convenience and security.
Buick Premium Roadside Assistance:
Provides owners with access to minor repairs or
Takes the anxiety out of uncertain situations by
towing
for disabled vehicles.
providing easy access to service professionals trained
to work with Buick owners,
24 hours a day, 365 days
a year, including weekends and holidays.
For details
on Buick Premium Roadside Assistance,
please consult your Buick Premium Roadside Assistance
owner booklet included with your owner’s manual. For
needed assistance, call the Buick Premium Roadside
Assistance toll-free hotline:
1-800-252- 1 11 2.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
8-5
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Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you on the road.”
Included with your Buick new car warranty
(3 years/36,000 miles (60 000 km), whichever occurs
first), is Courtesy Transportation, a program which will
provide Buick retail customers with:
0
0 Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement up to
$30 a day (five days maximum)
may be available for the cost of a rental car, bus
or
even a cab.
A free one-way shuttle ride up to 10 miles (1 6 km)
from the dealership is available for customers whose
vehicles require same-day warranty repairs. Courtesy Transportation is Buick’s
way of extending the
Premium Service you’ve come to expect from Buick
and its
3,000 dealers. Please review the Courtesy
Transportation glove box card contained in your vehicle,
or consult your Buick dealer for details.
Some state insurance regulations make it impractical
to
rent vehicles to people under 21 years of age. If you are
under 21 and have difficulty renting a vehicle, Buick
will reimburse you
up to $30/day, for any documented
transportation you receive. Please consult your dealer
for details.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation program. Please consult your
dealer for details. The Courtesy Transportation program
is available only in the United States and Canada.
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
8-6
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REPORTING SAFETY DEFECTS
TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-521-7300, or write:
Buick Motor Division
Customer Relations Center
902 E. Hamilton Avenue
Flint,
MI 48550
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-9
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1997 BUCK SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing \
of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information
to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 BUICK
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated
PO. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and intended
to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL SELL PRICE: $1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE:
1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-MasterCard-Discover)
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ORDER TOLL FREE
information within 30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
1-800-782-4356. Material cannot be returned for credit without packing slip with return 1-800-782-4356
service. If further information is needed, write to the address s s, own below or call (NOTE: For Credit Card Holders Only) Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL QTY. EACH* TOTAL PRICE
NUMBER NAME YEAR
Car & Light Truck $90.00
1997
Service Manual
PRICE
Transmission Unit Repair 1997 $40.00
Owner’s Manual In Portfolio
1997
$1 5.00
Owner’s Manual Without Portfolio 1997
$1 0.00
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NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO P.O.
BOX NUMBERS)
(STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0 AREA CODE
2M-BUI-ORD97 ’(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
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Check or Money
Order payable to Helm, Inc. (USA funds
only - do not send cash.)
0 Mastercard
VISA
n
U Discover
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TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Account Number: UIn uln UIn UIn
Expiration m
Date molyr:
Check here if your billing address
is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11.50 plus the US. order processing.
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