1996 CADILLAC DEVILLE service

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Finish Damage
Any stone chips, fractures or deep scratches in the finish should be repaired right away. Bare metal will corrode
quickly and may develop into a major repair expense.
Minor chips and scratches can be repaired with touch-up
materials available from your dealer or other service
outlets. Larger areas
of finish damage can be corrected
in your dealer's body and paint shop.
Underbody Maintenance c-
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Chemicals used for ice and snow removal and dust
control can collect on the underbody. If these are not
removed, accelerated corrosion (rust) can occur on the
underbody parts such as fuel lines, frame, floor pan and
exhaust system even though they have corrosion
protection.
At least every spring, flush these materials from the
underbody with plain water. Clean any areas where mud
and other debris can collect.
Dirt packed in closed areas
of the frame should be loosened before being flushed.
Your dealer or
an underbody car washing system can do
this for you.
Chemical Paint Spotting
Some weather and atmospheric conditions can create a
chemical fallout. Airborne pollutants can fall upon and
attack painted surfaces
on your vehicle. This damage
can take two forms: blotchy, ringlet-shaped discolorations, and small irregular dark spots etched into
the paint surface.
Although no defect in the paint job causes this, Cadillac
will repair, at no charge to the owner, the surfaces of
new vehicles damaged by this fallout condition within
12 months or 12,OOO miles (20 000 km) of purchase,
whichever occurs first.
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Vehicle Identification Number (VIN)
I
ENGINE/1996 T ASSEMBLY
CODE MODEL YEAR PLANT I
This is the legal, identifier for your Cadillac. It appears
on a plate in the front corner of the instrument panel, on
the driver’s side. .You can see it if
you look through the
windshield from outside your vehicle. The VIN also
appears on the Vehicle Certification and Service
Parts
labels and the certificates of title and registration.
Engine Identification
The eighth character in your VIN is the engine code.
This code will help you identify your engine, specifications and replacement
parts.
Service Parts Identification Label
You’ll find this label on the rear wall of the trunk on the
passenger’s side. It’s very helpful if
you ever need to
order
parts. On this label is:
your VIN,
the model designation,
paint information and
0 a list of all production options and special
equipment.
Be sure that this label is
not removed from the vehicle.
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Downloaded from www.Manualslib.com manuals search engine MaxiFuse/Relay Center
The MaxiFuses and relays are located next to the engine
compartment fuse block on the driver’s side
of the
engine.
If a MaxiFuse should blow, have your vehicle
serviced
by your Cadillac dealer immediately.
RELAY CENTER IDENTIFICATION
€7
STARTER
Fuse
BODY 1
BODY 2
BODY 3
INADVERT
Usage
Real Tie Dampening (RTD) Fuse,
Convenience
Fuse, BAm Fuse,
Headlamp Wash Fuse (Export),
Antenna Fuse, Park
Lamp Relay,
Right and Left Park Fuse
Defog Relay, Pull-Down Fuse,
Right and Left Heated Seat Fuse,
Electronic Level Control
@LC)
Fuse, Rear Defog Fuse, Heated Mirror Fuse
Controlled Power Relay,
Controlled Power Back-up Relay
Mirror Fuse, Platform Zone
Module
(PZM) Fuse, Radiophone
Fuse, Cluster Fuse, AMP
Fuse
Comfort Fuse
Inadvertent Power Relay,
Brushless Blower Motor, Interior
Lamps Fuse, Cigarette Lighter-
1
Fuse, Cigarette Lighter-2 Fuse
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Downloaded from www.Manualslib.com manuals search engine Replacement Bulbs
Application Number
* Ashtray ............................... 161
* Back-up ............................. 2057
Center High-Mounted Stoplamp ........... 1156’
Cornering
............................ 3156
* Courtesy/Reading ....................... 168
* Glove Compartment ..................... 194
Headlamps, Composite Inner High Beam
..................... 9005
Outer Low Beam ..................... 9006
Application Number
* License Plate ........................... 194
* Park and Turn Signal ................. 3 157 NA
* Sidemarker ............................ 194
Stop/’Tail/Turn Signal ................... 2057
*Trunk................................. 561
“Underhood............................. 561
* Vanity Mirror .......................... 124
-.
* For service information on these bulbs, contact you Cadillac dealer service department.
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Section 7 Customer Assistance Information
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Here you will find out how to contact Cadillac if you
need assistance. This section also tells you
how to obtain
service publications and
how to report any safety
defects.
This section includes information on:
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone (TTY)
Roadside Service Users
Gold Key Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
0 Reporting Safety Defects
0 Service and Owner Publications
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Cadillac. Normally, any concern
you may
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Downloaded from www.Manualslib.com manuals search engine have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information
to
promptly address any issue which may arise.. Cadillac
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If
your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or
Parts Manager,
contact the owner of the dealership
or the General
Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot
be resolved by the dealership without further
help, contact the Cadillac Customer Assistance Center,
24 hours a day, by calling 1-800-458-8006. In Canada,
contact
GM of Canada Customer Assistance Center in
Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French). For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
0 In the U.S. Virgin
Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1 -800-75 1-4 136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: 1-809-763-1315
1-800-496-9993
(Spanish) '
Virgin Islands: 1-800-534-0122
0 In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-4 1 12
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TOLL-FREE HOTLINE
1=800-882=1112
Each technician travels with a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 1 1 12,24 hours a day,
365 days a year. This
service is provided at no charge for any
warranty-covered situation and for a nomina1 charge if
the Cadillac is
no longer under warranty.
Cadillac Owner Privileges fM
Cadillac’s exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained
dealer technician who will provide on-site service.
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Roadside Service provides several Cadillac Owner
Privileges TM at “no charge”, throughout your 1996 Cadillac
Warranty
Period - 48 Monthl.50,oOO Miles (83 000 km.)

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Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump Starting
0 Lock Out Assistance
0 Fuel Delivery
0 Flat Tire Change (Covers change only)
Trip Intemprlon - If your trip is interrupted
due
to a warranty failure, incidental expenses
may
be reimbursed during the 48 months or
50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental
car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your
location within a
30 mile/50 kilometer radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your
car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number: 1-800-882- 11
12. An experienced Roadside Service
Advisor will assist you and request the following infomation:
A description of the problem
Name, home address, home telephone number
Location of your Cadillac and number you are
0 The model year, vehicle identification number and calling from
date
of delivery
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