
Understanding  Radio  Reception 
FM Stereo 
FM Stereo will give you the best sound, but FM signals 
will  reach only about 
10 to 40 miles (16 to 65 km). Tall 
buildings  or 
hills can interfere  with FM signals, causing 
the  sound to 
come and go. 
AM 
The range for most AM stations is greater  than for Fpv3[, 
especially  at night.  The longer range, however,  can 
cause stations  to interfere with each  other. 
AM can also 
pick up noise  from things  like storms and power lines. 
To  lower this noise, 
try reducing the treble level. 
AM Stereo 
Your  Delco@ system  may be  able  to receive C-Qum@ 
stereo broadcasts.  Many AM stations around the country 
use  C-Quam 
to produce stereo, though some  do not. 
C-Quam@ 
is a registered trademark  of Motorola, Inc. If 
your  Delco system  can get C-Quam signals, your stereo 
indicator light  will come  on when  you  are receiving it. 
Be aware that hearing  damage from loud noise  is almost 
undetectable until  it 
is too late. Your hearing  can adapt 
to  higher volumes  of sound. Sound that seems normal 
can  be  loud and harmful to your hearing. 
Take 
precautions  by adjusting the volume control  on  your 
radio to a safe sound level before your hearing adapts to 
it. 
To help avoid hearing loss or damage: 
0 Adjust the volume control to the  lowest setting. 
Increase  volume slowly until you  hear comfortably 
and  clearly. 
NOTICE: 
Before  you  add any sound equipment to your 
vehicle -- like  a tape player, CB radio, mobile 
telephone or two-way  radio -- be sure  you can 
add  what  you want. 
If you  can, it's very 
important 
to do it properly. Added sound 
equipment  may interfere  with the  operation 
of 
your  vehicle's  engine,  Delco  radio or other 
systems,  and even  damage  them.  And,  your 
vehicle's  systems  may  interfere with the 
operation  of sound equipment  that has been 
added improperly. 
So, before  adding sound equipment,  check  with 
your dealer  and be 
sure to  check  Federal rules 
covering  mobile  radio and telephone  units. 
3-18 
ProCarManuals.com 

Hydroplaning 
Hydroplaning is dangerous. So much  water can  build  up 
under  your tires  that they  can actually  ride on  the  water. 
This  can  happen if the road  is wet enough 
and you’re 
going  fast  enough.  When 
your vehicle is hydroplaning, 
it  has  little  or  no  contact with the  road. 
Hydroplaning doesn’t happen often.  But it can 
if your 
tires  haven’t  much  tread  or if the pressure 
in one  or 
more  is low.  It can  happen  if a  lot 
of water  is standing on 
the  road. If you  can see reflections  from trees, telephone 
poles, or other vehicles, and raindrops “dimple” the 
water’s  surface, there could  be hydroplaning. 
Hydroplaning usually  happens  at higher speeds.  There 
just  isn’t 
a hard  and  fast rule about hydroplaning.  The 
best  advice 
is to  slow  down  when  it is  raining. 
,.<, ., .- ’ ,”.’ ’ - ’ .. c ,. . - :. . 
Some Other Rainy Weather  Tips 
0 Turn on  your  low-beam headlamps -- not just  your 
parking lamps 
-- to  help  make you more visiblle  to 
others. 
0 Besides  slowing down, allow  some extra following 
distance.  And 
be especially  carefial  when  you  pass 
another  vehicle.  Allow  yourself more clear room 
ahead, 
and be prepared  to have your view restricted 
by  road  spray. 
0 Have  good  tires  with  proper  tread  depth.  (See  “Tires” 
in the Index.) 
4-18 
ProCarManuals.com 

For prompt  assistance,  please  have the following 
information  available to  give the Customer  Assistance 
Representative: 
0 
0 
0 
0 
0 
Your  name, address,  home and business telephone 
numbers 
Vehicle  Identification  Number  (This is available 
from  the  vehicle  registration  or  title, or  the  plate at 
the  left  top  of the  instrument  panel  and visible 
through  the  windshield.) 
Dealership  name and location 
Vehicle  delivery  date and present mileage 
Nature  of concern 
We  encourage  you to call  the toll-free  number listed 
previously  in order to give your  inquiry prompt attention. 
However, 
if you  wish  to  write Pontiac, write to: 
United  States 
Pontiac Division 
Customer Assistance  Center 
One Pontiac  Plaza 
Pontiac. 
MI 48340-2952 
Canada 
General Motors of Canada  Limited 
Customer  Assistance  Centre 
163-005 
1908 Colonel  Sam Drive 
Oshawa,  Ontario LlH 8P7 
Refer to  your Warranty and  Owner  Assistance 
Information booklet  for  addresses of Canadian  and 
GM 
Overseas offices. 
When contacting Pontiac, please  remember that your 
concern will likely  be  resolved in the  dealership,  using 
the dealership’s facilities,  equipment  and personnel. 
That  is why we  suggest  you follow  Step One  first  if  you 
have 
a concern . 
Customer  Assistance for the  Hearing 
or Speech  Impaired (TDD) 
To assist customers who have hearing  difficulties, 
Pontiac has installed  special TDD (Telecommunication 
Devices  for the Deaf)  equipment  at its  Customer 
Assistance Center. Any  hearing or speech impaired 
customer who has access to a  TDD  or a conventional 
teletypewriter (TTY)  can  communicate with Pontiac  by 
dialing:  1-800-TDD-PONT.  (TDD  users 
in Canada can 
dial  1-800-263-3830.) 
8-2 
ProCarManuals.com 

GM Participation  in BBB AUTO 
LINE - Alternative  Dispute 
Resolution  Program* 
*This  program  may not be available in all states, 
depending 
on state  law. Canadian  owners refer to your 
Warranty  and  Owner Assistance Information booklet. 
General Motors reserves  the right to  change eligibility 
limitations and/or  to  discontinue  its participation in this 
program. 
Both Pontiac and your  Pontiac dealer are committed  to 
making  sure you are completely  satisfied with  your new 
vehicle.  Our experience  has shown that,  if a situation 
arises where you feel your concern  has not been 
adequately addressed,  the  Customer Satisfaction 
Procedure described  earlier 
in this section  is very 
successful. 
There  may be instances  where  an impartial third-party 
can  assist  in arriving 
at a solution to a disagreement 
regarding  vehicle  repairs  or interpretation  of the New 
Vehicle  Limited  Warranty.  To assist  in resolving  these 
disagreements Pontiac voluntarily participates  in BBB 
AUTO  LINE.  BBB AUTO 
LINE is 
an  out-of-court  program 
administered 
by the  Better  Business Bureau system to 
settle  disputes  between customers 
and automobile 
manufacturers.  This program  is  available  free  of charge 
to customers  who currently  own or  lease  a GM vehicle. 
If  you  are not  satisfied  after following the 
Customer 
Satisfaction  Procedure,  you  may contact the  BBB using 
the  toll-free  telephone  number, 
or write them at the 
following  address: 
BBB AUTO  LINE 
Council 
of Better  Business  Bureaus 
4200 Wilson Boulevard 
Suite 
800 
Arlington, VA 22203 
Telephone: 1-800-955-5100 
To file  a claim,  you will be asked to  provide  your name 
and address, your Vehicle Identification Number (VIN), 
and  a statement  of the  nature  of your  complaint. 
Eligibility is  limited by vehicle  age and  mileage,  and 
other  factors. 
8-3 
ProCarManuals.com 

Pontiac  Roadside  Assistance  Program 
Security While You Travel 
1-800-ROADSIDE  1-800-762-3743 
As the proud owner of a new  Pontiac vehicle, you are 
automatically  enrolled  in the Pontiac  Roadside 
Assistance Program.  This value-added  service 
is 
intended  to  provide you with peace of mind as you  drive 
in 
the city  or travel  the open road. 
Pontiac’s  Roadside  Assistance  toll-free  number is 
staffed  by a team  of technically trained advisors who are 
available 
24 hours  a day, 365 days  a year. 
We  take anxiety  out 
of uncertain  situations  by providing 
minor repair  information  over  the  phone  or  making 
arrangements 
to tow your vehicle  to the nearest Pontiac 
dealer. 
We  will provide 
the following  services for 
3 years/36,000 miles, at no expense to you: 
VehicIe  out of fuel 
Keys locked in vehicle 
Tow to nearest  dealer for warranty 
Change a flat  tire 
Jump starts 
0 Courtesy Transportation. For warranty  repairs  during 
the Bumper-to-Bumper  coverage  period,  interim 
transportation may  be  available  under  the  Pontiac 
Courtesy Transportation  Program.  Please  consult 
your dealer  for  details. 
In Canada, please consult 
your 
GM dealer  for information  on Courtesy 
Transportation. 
We  have quick, easy access 
to telephone  numbers of the 
following  services  depending 
on your needs: 
0 Hotel 
0 Glass replacement 
0 Rental vehicles  or taxis 
0 Police,  fire department  or  hospitals 
In many instances,  mechanical  failures  are  covered 
under  Pontiac’s  comprehensive  warranty. However, 
when other  outside  services 
are utilized,  our  advisors 
will  explain  any payment  obligations 
you might incur. 
8-6 
ProCarManuals.com 

For prompt and efficient  assistance when calling, please 
provide the  following  information 
to the advisor: 
Location of vehicle 
Telephone number  of your  location 
Vehicle  model, year, and color 
0 Mileage  of vehicle 
0 Vehicle  identification  number 
0 Vehicle license plate number 
Pontiac reserves the right 
to limit  services  or 
reimbursement  to an  owner  or driver when in Pontiac’s 
judgement  the claims become obsessive in frequency  or 
type of occurrence. 
While we hope Inat you never  have the occasion  to  use 
our  service,  it  is added security while travelling  for 
you 
and your family. Remember, we’re only  a phone  call 
away.  Pontiac  Roadside Assistance-- 
1-800-ROADSIDE  or 1-800-762-3743. 
Canadian  Roadside  Assistance 
Vehicles  purchased  in  Canada  have an extensive 
Roadside  Assistance  program  accessible  from  anywhere 
in  Canada 
or the  United  States  Please  refer  to the 
separate  brochure  provided  by the  dealer  or  call 
1-800-268-6800  for  emergency services. 
Service  and  Owner  Publications 
Service manuals,  service  bulletins, owner’s manuals  and 
other  service  literature  are  available  for purchase 
for all 
current and many past  model General  Motors vehicles. 
Toll-free telephone  numbers  for ordering information: 
u. s. 1-800-55 1-41 23 
Canada 
1-800-668-5539 
8-7 
ProCarManuals.com