1995 CADILLAC SEVILLE service

Downloaded from www.Manualslib.com manuals search engine i
r
r
t -
i
i
t
TOLL-FREE HOTLINE
1-800-882-1112
Roadside Service represents the spirit of luxury leadership at Cadillac
Motor Car Division. We hope the need never arises, but
if it does,
Roadside Service is there
for you!! Roadside Service covers. you on the
road, far from home, all day and night, weekends and holidays.
THERE
ARE NO MEMBERSHIP OR ENROLLMENT CHARGES. Any
Cadillac is eligible under this program.
ROADSIDE SERITCE AVNMILITY-
v
TYPE DAEY INCLUDING
OF ASSISTANCE
Phone Advisor
HOLIDAYS
24 Hours
Dealer Rchnician
8 a.m. - 12 midnight
. Towing
Battery Jump Start
Lockout Assistance Fuel Delivery
Tire Change 24 Hours
7 Cadillac Roadside Service is just one of your Cadillx 0wner.PrivilegesSm
that leads
to peace of mind.
F I
.- . ..

Downloaded from www.Manualslib.com manuals search engine - Cadillac Owner Privileges sm
Roadside Service provides several Cadillac Owner Privilegessm at "no
charge", throughout your
1995 Cadillac Warranty Period - 48 Months,
or 50,000 Miles/80,000 Kilometers.
0 EMERGENCY ROAD SERVICE - is performed on site for the
following situations:
0
0
0
0
0
TOWING SERVICE
BATTERY JUMP START
LOCK OUT ASSISTANCE
FUEL DELIVERY
FLAT TIRE CHANGE (* Covers change only)
* Tire replacement/warranty coverage must be
determined by a Cadillac dealer or appropriate tire
manufacturer.
::. _-
...
. . .. . -
2

Downloaded from www.Manualslib.com manuals search engine 0
0
- Cadillac Owner Privileges sm
TRIP INTERRUPTION - If your trip is interrupted due to a
warranty failure, incidental expenses may be reimbursed during
the 48 months or 50,000 miles/80,000 kilometers warranty period.
Items covered are hotel, meals and rental car.
TRIP
ROUTING -Free trip routing assistance is available during
the 48 months or 50,000 miles/80,000 kilometers warranty period.
Within a week
of contacting Roadside Service with your trave1
plans, Cadillac will provide
a detailed trip routing. Along with
your first trip routing, you will receive a Rand McNally North
American
Road Atlas.
..
-
3

Downloaded from www.Manualslib.com manuals search engine mat Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors can assist
you over the phone.
There is no cost for Roadside Service
if the repair is under warranty or the
provided service is one of the covered Emergency Road Services.
If a dealershii Service lkchnician travels to your location, and the repair
is
not covered under warranty, there is a nominal service fee to cover the
technician’s travel to and fromyour location. Labor is charged at one and
one half times the Cadillac dealership retail labor rate, with a
30 minute
minimum. There is also a charge for any parts used and a mileage fee
if the
technician travels beyond
30 miles.
F
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined they
are non-warranty related. Payment may
be made by cash, personal check
or any major credit card honored
by the participating Cadillac dealership,
tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges must still be paid. Retain
the bill and submit it to an authorized
Cadillac dealership Service Department for review. If
the repair is
determined to be covered by warranty the dealer
will expedite
reimbursement directly to you.
.. ..

Downloaded from www.Manualslib.com manuals search engine Where Is Roadside Service Available ? ? ?
c-
c-
Whereveryou drive in the United States or Canada, an advisor is available
to assist
you over the phone. If needed, a dealer technician will travel to
your location within
a 30 miles/50 kilometers radius, of a participating
Cadillac dealership.
If beyond this radius, we will arrange to have your car
towed to the nearest Cadillac dealership.
How Do You Reach Roadside Service ? ? ?
0
Dial the toll-free Roadside Service number: 1-800-882-1112. An
experienced Roadside Service Advisor will assist you and request the
following information:
0 A description of the problem
e Name, home address, home telephone number
0 Location of your Cadillac, and number you are
calling porn
The model yea5 vehicle identification numbel;
and date of delivery
I

Downloaded from www.Manualslib.com manuals search engine who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back on the road.
TO resolve more complex problems, the advisor
will page an experienced
Cadillac dealership Service Technician. The technician
will call you and
evaluate
the possible cause. If a roadside repair is possible, the technician
will come to your location and provide a permanent or temporary repair.
Wlzat If Your Cadillac Is In An Unsafe Location Or
On A Limited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician)
or if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided
if necessary.
What If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately 45 minutes) or requires the resources of a Cadillac
dealership
service facility, the advisor will arrange a tow service for you.
Towing
may also be necessary after the technician has attempted a repair,
but determines that your car cannot be repaired at roadside.
Tow services are provided by independent companies,
so therefore,
Cadillac
is not responsible for the tow company. During the 48 months, or
50,000 miles/80,000 kilometers warranty period, towing services are
covered for any disablement.
6

Downloaded from www.Manualslib.com manuals search engine --
What ~YOU Have Dificulty Hearing Or Speaking
And Need
Roadside Service ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or are speech impaired. Cadillac has installed special
Telecommunication Devices for the Deaf
(TDD) in the Roadside Service
Center.
Any customer who has access
to a TDD or a conventional teletypewriter
can communicate with Cadillac
by dialing from the United States or
Canada: 1-800-TDD-CMCC
or 1-800-833-2622 - daily, 24 hours.
I
What If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant in a number
of languages and utilize the AT&T
Language Line Interpreter available 24-hours
a day. Just another way
Cadillac says ”we care”.
7

Downloaded from www.Manualslib.com manuals search engine Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It's one more example
of Cadillac's commitment to
provide the services you expect and deserve
as a Cadillac owner.
Gold
Key Courtesy Transportation helps you get where you need to be
when your Cadillac
is in the dealership for warranty service."
*Please ask about the specific Gold Key Courtesy Transportation benefits
offered
by your Cadillac Dealer.
3- 1