
Downloaded from www.Manualslib.com manuals search engine _-
Speedometer and Odometer
Your speedometer lets you see your speed in both miles per hour (mph)
and kilometers per hour (kmih). Your odometer shows how far your
vehicle has been driven, in either miles (used in the United States) or
kilometers (used in Canada).
You may wonder what happens
if a car has to have a new odometer
installed. The new one may read the correct mileage. This
is because your
car’s computer has stored the mileage in memory.
EnglishlMetric Button
ENG
You can go back and
forth from English
(miles) to metric
(kilometers) by
pressing this button.
.- -
The same button also makes other readings (like temperature, fuel and
odometer) go between English and metric.
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Downloaded from www.Manualslib.com manuals search engine The Oil Life Indicator may say to change the oil sooner than your
maintenance schedule. This can happen
if driving conditions, such as
short trips in cold weather, cause shorter oil life. Always keep a written
record
of the mileage and date when you last changed your oil. For more
Schedule Booklet.
.r-c
- information on when to change your oil, see the Cadillac Maintenance
11 you see CHANGE OIL SOON, it means that you have less than 10% of
If you see CHANGE ENGINE OIL, it means the oil life is gone and you
should change the oil right away (certainly within 200 more miles
[320 km]).
The system should indicate to change the oil between
3,000 miles
(5 000 km) and 7,500 miles (12 500 km), but it may even indicate to
change
it before 3,000 miles under very severe conditions. It all depends
on your driving patterns. If it’s been 7,500 miles (12 500 km) the system
indicates
to change the oil.
-~ your oil life left and you should consider changing your engine oil.
There are two things the system
doesn’t do:
It can’t sense heavy dust in the places where you drive. If you drive in a
dusty area, you should change your
oil every 3,000 miles (5 000 km) or
three months (whichever comes first) unless the display says to change
it even sooner than that.
-- It doesn’t check how much oil you have, so you’ll still have to check for
that.
To see how, see “Engine Oil” in the Index.
-- When You’ve Changed the Oil
When new oil is put in, you’ll need to reset your system. To do this, display
the
OIL LIFE INDEX by pressing the INFORMATION button. Then
LEFT
-- press and hold the RESET buttons until the display shows 100 OIL LIFE
2-97

Downloaded from www.Manualslib.com manuals search engine Doing Your Own Service Work
If you want to do some of your own service work, you’ll want to get the
proper Cadillac Service Manual. It tells you much more about how to
service your Cadillac than this manual can.
To order the proper service
manual, see “Service Publications”
in the Index.
Your vehicle has an air bag system. Before attempting to do your
own
service work, see “Servicing Your Air Bag-Equipped Cadillac” in the
Index.
You should keep a record with all parts receipts and list the mileage and
the date of any service work you perform. See “Maintenance Record”
in
the Index.
NOTICE: I
If you try to do your own service work without knowing enough
about it, your vehicle could be damaged.
c-
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Downloaded from www.Manualslib.com manuals search engine mat Will Roadside Service Cost You ? ? ?
There is no cost to call the toll-free Roadside Service number. Many
times Roadside Advisors can assist
you over the phone.
There is no cost for Roadside Service
if the repair is under warranty or the
provided service is one of the covered Emergency Road Services.
If a dealershii Service lkchnician travels to your location, and the repair
is
not covered under warranty, there is a nominal service fee to cover the
technician’s travel to and fromyour location. Labor is charged at one and
one half times the Cadillac dealership retail labor rate, with a
30 minute
minimum. There is also a charge for any parts used and a mileage fee
if the
technician travels beyond
30 miles.
F
How Do You Pay For Roadside Service ? ? ?
Payment is due at the time services are performed if it is determined they
are non-warranty related. Payment may
be made by cash, personal check
or any major credit card honored
by the participating Cadillac dealership,
tow service or locksmith.
In some instances where warranty determination cannot be made, the
charges must still be paid. Retain
the bill and submit it to an authorized
Cadillac dealership Service Department for review. If
the repair is
determined to be covered by warranty the dealer
will expedite
reimbursement directly to you.
.. ..

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
and visible through the windshield.)
0 Dealer name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Cadillac, write to:
Cadillac Consumer Relations Center
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely
be resolved in the dealership, using the dealer’s facilities, equipment and
personnel. That is why
we suggest you follow Step One first if you have a
concern.
CUSTOMER ASSISTANCE FOR THE
HEMNG OR SPEECH IMPMIZED (TDD)
To assist customers who have hearing difficulties, Cadillac has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer
who has access to a TDD
or a conventional teletypewriter (TTY) can
communicate with Cadillac by dialing: 1-800-TDD-CMCC.
(TDD users in
Canada can dial 1-800-263-3830.)
2

Downloaded from www.Manualslib.com manuals search engine --
GM PARTICIPATION IN BBB AUTO
LINE
- ALTERNATm DISPUTE
RESOLUTION PROGRAM*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right
to change
eligibility limitations and/or to discontinue its participation in this
program.
Both Cadillac and your Cadillac dealer are committed to making sure
you
are completely satisfied with your new vehicle. Our experience has shown
that,
if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described
earlier in this section is
very successful.
There may be instances where an impartial third-party can assist
in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation of the New Vehicle Limited Warranty. To assist
in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE
is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers.
This program is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction
Procedure, you may contact the BBB using the toll-free telephone
number, or write them at the following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement
of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
3