1994 PONTIAC GRAND-AM Owners Manual

Customer Assistance Information
rn REPORTING SAFETY
DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or
Transport Canada)
in a situation like this,
we certainly hope you’ll notify
us. Please
call us at 1-800-PM-CARES
, or write:
Pontiac Division
Customer Assistance Center
One Pontiac Plaza
Pontiac, MI 48340
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario L
1 H 8P7
Pontiac Roadside
Assistance Program
Security While You Travel
-800-ROADSIDE 1-800-762-3743
1s the proud owner of a new Pontiac
lehicle, you are automatically enrolled in
he Pontiac Roadside Assistance Program
?his value-added service is intended to
,rovide you with peace of mind as you
lrive in
the city or travel the open road.
Pontiac’s Roadside Assistance toll-free
number is staffed by a team of trained
technical advisors who are available
24 hours
a day, 365 days a year.
We take anxiety out of uncertain
situations by providing minor repair
information over
the phone or making
arrangements to tow your vehicle to the
nearest Pontiac dealer.
We will provide the following services for
3 yearS/36,000 miles, at no expense to
you:
Vehicle out of fuel
Keys locked in vehicle
Tow to nearest dealer for warranty
Change a flat tire
Jump starts
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We have quick, easy access to telephone
numbers of the following services
depending
on your needs:
0 Hotels
Glass replacement
0 Rental vehicles or taxis
0 Police, fire department or hospitals
In many instances, mechanical
failures are covered under. Pontiac’s
comprehensive wawinty. However when
other outside services are utilized,
our
advisors will explain any payment
obligations you might incur.
Pontiac reserves the right to limit services
or reimbursement to an owner
or driver
when
in Pantiac’s judgement the claims
become obsessive
in frequency or type of
occurrence.
For prompt and efficient assistance when
calling,
please have the following
information available to give the advisbr:
a Location of vehicle
0 Telephone number of your location
0 Vehicle model, year, and color
0 Mileage of vehicle
0 Vehicle Identification Number
0 Vehicle license plate number
While we hope that you never have the
occasion to’ use our service, it is added
security while traveling for you and your
family. Remember, we’re only a phone
call away. Pontiac Roadside Assistance at
1 -800-ROADSIDE or 1-800-762-3743.
H Canadian Roadside
Assistance
Vehicles purchased in Canada have an
extensive Roadside Assistance Program
accessible from anywhere
in Canada or
the U.S.A. Please refer to the separate
brochure provided by the dealer or call
1-800-268-6800 for emergency services.
H Pontiac Courtesy
Transportation
For warranty repairs during the ,.
“BUMPER TO BUMPER’ coverage
period, interim transportation may
be
available under the Pontiac Courtesy
Transportation Program. Please consult
your dealer for details.
In Canada:
Please consult your GM dealer for
information on courtesy
transportation.
249.
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Customer Assistance Information
Service Publications
tnformation on how to obtain Product
Service Publications (PSP’s) and Indexes
as described below is applicable only in
the fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than
10,000 pounds
(4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario LlH 8P7
Pontiac regularly sends its dealers useful
service bulletins about Pontiac products.
Pontiac monitors product performance
in
the field. We then prepare bulletins’ for
servicing our products better. Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of your
vehicle. Some describe costly repairs.
Others describe inexpensive repairs
which,
if done on time with the latest
parts, may avoid future costly repairs.
Some bulletins tell
a technician how to
repair a
new or unexpected condition.
Others describe a quicker way to
fix your
vehicle. They can help
a technician
service your vehicle better.
Most bulletins apply to conditions
affecting a small number of cars or trucks.
Your Pontiac dealer or a qualified
technician may have to determine
if a
specific bulletin applies to your vehicle.
lndividual PSP’s
[f you don’t want to buy all the PSP’s
issued by Pontiac for all models
in the
model year, you can buy individual PSP’s,
such as those which may pertain to a
particular model.
To do this, you will first
need to see our index of PSP’s. It provides
a variety of information. Here’s what
you’ll find
in the index and how you can
get one:
What You’ll Find in the
Index:
0
0
0
A list of all PSP’s published by
Pontiac in a model year (1990 or
later). PSP’s covering all models
of
Pontiac vehicles are listed in the same
index.
Ordering information so you can buy
the specific PSP’s you may want.
Price information for the PSP’s you
may want to buy.
. . .250
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How You Can Get an
Index:
Indexes are published periodically. Most
of
the PSP’s which could potentially
apply to the most recent Pontiac models
will be listed in the most recent
publication for that model year. This
means you may want to wait
until the end
of the model year before ordering an
index if you are interested
in buying
PSP’s pertaining to a current model year
car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order an
1 index for a model year that is not over
yet, we’lrsend you the most recently
~ published issue. Check the ordering form
for indexes for earlier model years. ~
Cut out the ordering form, fill it out,
and
mail
it in. We will then see to it that an
index
is mailed to you. There is no charge
’ for indexes for the 1990- 1994 model
~ years.
Toll-Free Telephone
Number
If you want an additional ordering form
for an index, just call toll-free and we’ll
be happy to send you one. Automated
recording equipment will take your name
and mailing address. The number to call
is
1-800-55 1-41 23.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
“do-it-yourselfer.” Technicians have the
equipment, tools, safety instructions, and
know-how to do a
job quickly and safely.
Pontiac Service
Publications
You can get these by using the order form
later in this section.
Pontiac Division service manuals are
intended for use by professional, qualified
technicians. Attempting repairs or service
without the appropriate training, tools,
and equipment could cause injury to you
or others and damage to your vehicle that
may cause it not to operate properly.
251 mm8
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Customer Assistance Information
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1994 PONTIAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out the Service Publications Order Form
in this book and mailing it with your check, money order or credit card information to Helm, lncorporated (address listed below).
CURRENT PUBLICATIONS FOR 1994 PONTIAC GRAND AM
PRODUCT SERVICE PUBLICATIONS
Product Service Publications (PSP’s), are bulletins, letters \
and articles
published for trained dealer service personnel. See Service Publica-
tions listed previously in this section.
A cumulative index is published quarterly during the current model
year. The indexes list all PSP’s published by Pontiac in the model year.
PSP Index
Year Form Number Price
1994 PSPI-94-P ........................ . . Free
1993 PSPI-93-P
.......................... Free
1992 PSPI-92-P
.......................... Free
1991 PSPI-91-P
............................... Free
PSP Bound Bulletin Book (Complete Year Bulletins)
Year Description Form Number Price
1992 All PSP’S .................... S-92-PSP-4 15.00
1991 All PSP’S .................... S-91-PSP-4 15.00
For subscription information call Helm, lncorporated.
SERVICE MANUALS
Service Manuals have the diagnosis, repair and overhaul information
on engines, transmission, axle, suspension, brakes, electrical, steer-
ing, body, etc.
Model Form Number Price
1994 Pontiac Grand Am
............. S-9410-N TBA*
NOTE: Please specify special body or engine types on order form.
Write information in the Form Number column. For example: Turbo,
Convertible.
*Price to be announced at a later date. Call 1-800-782-4356 for further information.
OWNER’S INFORMATION
Owner publications are written directly for owners and intended
to pro-
vide basic operational information about the vehicle. The Owner’s
Manual includes the Maintenance Schedule for all models.
1994 Pontiac Grand Am Owner’s Manual
In Portfolio: lncludes
Porffolio, Owner‘s Manual and Warranty Booklet.
1994 Pontiac Grand Am In-Portfolio
........ .10260946 $15.00
Without Portfolio: Includes Owner’s Manual.
1994 Pontiac Grand Am Without Portfolio
... .lo260961 $10.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model Pontiac
vehicles. To request an order form, please specify year and model
name
of vehicle.
Address all inquiries to: HELM, INCORPORATED
PO. Box 07130 ~~ ~
Detroit, MI 48207
For
information and inquiriescall: 1-800-782-4356
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Customer Assistance Information
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PONTJAC SERVICE PUBLIGATIONS ORDER FORM
NOTE: Please complete form below (Print or Type) and MAIL TO:
Post Office Box m30, Detroit, Michigan 48207
ORDER TOLL FREE
mm
1 -800-782-4356
(Monday-Friday 8:OO A.M.-6:00 P.M. €SI)
c
255 a
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