1994 GMC SIERRA phone

How to Use This Manual
Many people read their owner’s manual from beginning to end when they
first receive their new vehicle. This will help you learn about the features
and controls for- your vehicle.
In this manual, you’ll find that pictures and
words work together to explain things quickly.
INDEX: A good place to look for what you need is the Index in back of the
manual. It’s an alphabetical list
of all that’s in the manual, and the page
number where you’ll find
it.
SECTION 1-6: Each section of this manual begins with a brief list of its
contents,
so you can often find at a glance if a section contains the
information you want.
SECTION 7: This section of the manual covers the maintenance required
for your vehicle.
SECTION 8 CUSTOMER ASSISTANCE: This section includes
important information about reporting safety defects and gives you details
about the “Roadside Assistance” program. You will also find customer
satisfaction phone numbers (including customer satisfaction numbers for the
hearing and speech impaired)
as well as the mediation/arbitration procedure.
We’ve also included ordering information for service publications in this
part.
Safety Warnings and Symbols
You will find a number of safety cautions in this book. We use a box with
gray background and
the word CAUTION to tell you about things that could
hurt
you if you were to ignore the warning.
A CAUTION:
These mean there is something that could hurt you or other
people.
In the gray caution area, we tell you what the hazard is. Then we tell you
what to do to help avoid or reduce the hazard. Please read these cautions.
If
you don’t, you or others could be hurt.
You will also
find a circle with a slash through it in this book. This safety
symbol means “Don’t,’’ “Don’t
do this,” or “Don’t let this happen.’’
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FM Stereo
FM stereo will give you the best sound. But FM signals can only reach
about
10 to 40 miles (16 to 65 km). And, tall buildings or hills can interfere
with
FM signals, causing the sound to come and go.
AM
The range for most AM stations is greater than for FM, especially at night.
The longer range, however, can cause stations to interfere
with each other.
AM
can pick up noise from things like electrical storms and power lines. If
the noise interferes with your listening, try reducing the treble to lessen the
noise.
AM Stereo
This means the Delco@ system can receive C-QUAM@ stereo broadcasts.
Many AM stations around
the country use C-QUAM@ to produce stereo,
though some
do not. If your Delco@ system can get C-QUAM@, your
“STEREO” light will come on when you’re receiving it. (C-QUAM’ is a
registered trademark of Motorola, Inc.).
NOTICE:
Before you add any sound equipment to your vehicle - like a
tape player, CB radio, mobile telephone or two-way radio - be
sure you can add what you want. If you can,
it’s very important
to do it properly. Added sound equipment may interfere with the
operation
of your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
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Driving too fast through large water puddles or even going through some
car washes can cause problems,
too. The water may affect your brakes. Try
to avoid puddles. But if you can’t, try to slow down before you hit them.
Hydroplaning
Hjdroplaning is dangerous. So much water can build up under your tires
that they can actually ride on the water. This caa happen if the road is wet
enough and you’re going fast enough. When your vehicle
is hydroplaning, it
has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can
if your tires haven’t much
tread or
if the pressure in one or more is low. It can happen if a lot of water
is standing on the road. If you can see reflections from trees, \
telephone
poles,
or other vehicles, and raindrops “dimple” the water’s sudace, there
could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t a hard and
fast rule about hydroplaning. The best advice is to slow down when
it is
raining.
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern
with the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
I -800-GMC-TRUCK ( 1 -8OO-462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center in Oshawa bl
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, cal
1-809-763-1315. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Manager:
0 Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
r
I
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer to your Warranty and Owner Information booklet for addresses
of
Canadian and GM overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
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equipment and personnel. That is why we suggest you follow Step One first
if
you have a concern,
Customer Assistance for the Hearing or
Speech Impaired
(TDD)
To assist customers who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunication Devices for
the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate
with GMC Truck by dialing: In the United States,
1-800-GMC-TKTD (1-800-462-8583). (TDD users
in Canada can dial
1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or to discontinue its participation in this program.
Both GMC Truck and your GMC Truck dealer are committed to making
sure
you are completely satisfied with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed,
the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To assist in resolving these
disagreements GMC Truck voluntarily participates
in BBB AUTO LINE.
BBB AUTO
LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease
a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5
100
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Roadside Assistance
GMC Truck’s Roadside Assistance provides stranded owners with
over-the-phone roadside repairs or towing service for disabled vehicles.
This service combines the efforts of technically trained telephone
representatives with a network
of GMC Truck’s dealer services.
Just dial GMC Truck Roadside Assistance at 1-800-GMC TRUCK
(1-800-462-8782, Roadside Assistance prompt) to reach a qualified
representative who can assist you
in repair or arrange a tow. Other
recommended services can also be arranged for situations such as retrieving
locked-in keys, changing a tire, or delivering gasoline, at
a charge to the
owner. We also provide dealer information at no charge such as location
of
the nearest GMC Truck dealer and their hours of operation.
Roadside Assistance is available 24 hours a day, seven days a week,
365
days a year, including weekends and holidays. Should you have any
questions about roadside assistance, call the GMC Truck Roadside
Assistance Center or contact your dealer.
Courtesy Transportation
The GMC Truck Commitment Plus Program offers courtesy
transportation for customers when obtaining warranty service. The
Courtesy Transportation Program is available to retail purchasers
of
Commitment Plus eligible 1994 GMC light duty trucks. This program
is offered in conjunction with the
36 month/36,000 mile BUMPER TO
BUMPER New Vehicle Limited Warranty.
0 In Canada, please consult your GM Dealer for information on
courtesy transportation.
COURTESY TRANSPORTATION INCLUDES
0 One way SHUTTLE RIDE from the dealership (up to 10 miles) for
same-day warranty repairs.
0 A loaner vehicle will be made available for overnight warranty repairs
up
to a 5 day maximum, or a $30 allowance for a rental vehicle, cab,
bus or other transportation in lieu
of a loaner. (Bringing vehicles in late
in the day, for service on the next day,
does not constitute overnight
repairs
.)
0 GAS allowance of $10 a day for rides provided by another person (i.e.,
friend, neighbor, etc.)
in lieu of rental for overnight warranty repair up
to 5 day maximum.
Note: All Courtesy Transportation arrangements will be administered
by
your GMC Truck dealership service management. All requests
should reflect actual costs up to and not to exceed the maxim\
um
allowable dollar limits.
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What You’// Find in the Index;
A list of all PSP’s published by GMC Truck in a model year. PSP’s
covering all models of GMC light trucks are listed in the same index.
Ordering information so you can buy the specific PSP’s you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s which could
potentially apply to the most recent GMC Truck models will be listed
in the
most recent publication for that model year. This means you may want
to
wait until the end of the model year before ordering an index, if you are
interested
in buying PSP’s pertaining to a current model year car or truck.
Some
PSP’s pertaining to a particular model year vehicle may be published in
later years, and these would be listed in the later year’s index. When you order
an index for a model year that is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form,
fill it out, and mail it in. We will then see to it
that an index is mailed to you. There is no charge for indexes for the
1939-1 994 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just
call toll-free and we’ll be happy to send you one. Automated recording
equipment will take your name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating GMC
Truck dealer.
You can ask to see them.
A Very lmportant Reminder
These PSP’s are meant for technicians. They are not meant for the
“do-it-yourselfer”. Technicians have the equipment, tools, safety
instructions, and know-how
to do a job quickly and safely.
GMC Truck reserves
the right to change these procedures without notice
after November, 1992.
GMC Truck Service Publications
You can get these Product Service Publications by using the order form. You
can also get Service Manuals and Owner Publications.
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