1994 CADILLAC ELDORADO service

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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation. It's one more example
of Cadillac's commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where you need \
to be when your Cadillac is in the dealership
for warranty service. Every
Cadillac dealer can help meet your transportation needs with co\
urtesy
vehicles, rental cars, taxis
or shuttle service.*
*Please ask about the specijic Gold Key Courtesy Transportation benefits
offered
by your Cadillac Dealer.
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Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there \
is no
reason
for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
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Gold Key Courtesy Transportation provides shuttle service for sa\
me day warranty work. Your Cadillac Dealer can get you where you need\
to be
with minimal interruption of your daily schedule.
Another option is a taxi.
If the warranty repairs require two or more
hours and require your CadiIlac to be kept overnight, the Gold\

Key
Courtesy Transportation plan allows you to be compensated up to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
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Downloaded from www.Manualslib.com manuals search engine Cadillac
Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Chaqe/ResponsibiIity
No charge.
No charge; must provide
insurance coverage and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish fuel used.
If no dealer loaner is
available, you have the
option of renting
a
vehicle from an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specific Gold Key Courtesy Transportation benefits
oflered
by your Cadillac Dealer.
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~OVVNER ASSTSTANCE I
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer's Sales or Service Departments. Sometimes,
however, despite the best intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an AllantQ call 1-800-AL,LAN'l%.
In Canada, contact
GM of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH) or 1-800-263-7854
(FRENCH). ~2:: .&;gy$
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the U.S. Virgin Islands,
call 1-809-763
- 1315. In all other overseas locations, contact GM North

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the
left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why
we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Coosumer
Relations Center.
Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
("Y) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE W-TY ENFORCEMENT LAWS
Laws in many states perniit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that
you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent
to the Cadillac Customer Relations Center. Please see Page XX for
the address.
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Downloaded from www.Manualslib.com manuals search engine Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how
to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number of vehicles Your
Cadillac dealership or a qualified technician may have to determine if a specific
bulletin applies
to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll
get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription,
you will receive
the PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office
Box07130, Detroit, Michigan 48207, alongwith the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such as those which may pertain to a particular
model. To do this, you will first need to see our index
of PSPs. It provides a variety
of information. Here’s what you’ll find in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac
cars are listed in the same index.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end of
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Downloaded from www.Manualslib.com manuals search engine the model year before ordering an index if you are interested in buying psps
some P!%’S pertaining to a particular model year vehicle may be published on later
years,-and these would be 1istidin‘the.Iater year’s index. Whenyou order an index
f for a model year that is not over yet, we’ll send you the most recently published
quarterly issue. You can specify an index for an earlier model year, but not before
1991.
Cut out the order form, fill it out, and mail it. We will see to it that an index is
mailed
to YOU. There is no charge for indexes for the 1991 - 1994 model years.
1 pertaining to a current model year vehicle.
r Toll-Fkee ’Mephone Number
If you want an additional ordering form for an index or a subscription, just .call
toll-free and we’ll be happy to send you one. Automated recording .equipment
r will take your name and mailing address. The number to call is
1-800-551-4123.
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Copies at Participating Dealers
Copies of Indexes and individual PSPs are at your Cadillac dealership. You can
ask to see them.
A
VERY IMPORTANT REMINDER These PSPs are meant for technicians.
They are not meant for the ‘do-it-yourselfer’. Technicians have the \
equipment,
tools, safety instructions, and training
to do a job -quickly and safely.
Cadillac reserves the right
to change these procedures without notice after
November,
1991.
Cadillac Owner’s Manuals. and Service Publications
You can get these by using the order tom. Additionally, past model Owner’s
Manuals and Service Information Manuals
are available for a minimum of ten
model.yqars and
freque,ntly.much-lQngeT. Credit card oJrders may be placed using
the toll-free number
1-800-782-4356. High quality three hole punched
looseleaf copies of out
of print older model manuals ar available, also. .You may
receive a free listing
of either by using.the order form.

Downloaded from www.Manualslib.com manuals search engine SERVICE MANUALS
(Available after May, 1994)
PRICE
YEAR EACH FORM NO. DESCRIPTION
1994 H-3112 Fleetwood Service Information Manual $60.00
DeViIle/Concours/Eldorado/SeviIle
1994 H-3116 Service Information Manual 90.00
(Includes Book 1 & 2)
I 1994 I H-3146 I
Quick Reference Specifications Guide.
(All Models) 1 7.00
lgg4 and
Prior CPCH-094 Order Form for Past Model Service Manuals FREE
I
I 1994 H-3122
I 1994 I H-3124
I 1994 I H-3125
I 1994 I H-3126
I 1994 I H-3128
I 1994 I 3542671
1 1994 I 3542647
1 I CPCH-094
OWNER'S LITERATURE 1
DESCRIPTION
Fleetwood Owner Information I $15.00
Deville Owner Information I 15.00
Concours Owner Information I 15.00
Seville Owner Information I 15.00
Eldorado Owner Information I 15.00
Maintenance Coupon Booklet I 4.00
Warranty Booklet (All Models) I 2.00
Order Form for Past Model Owner's Literature FREE
NOTE: Owner Literature Portfolios, Vehicle and Owner Information Labels\
and
Gold Keys are available
by contacting your Cadillac dealership.
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