1994 CADILLAC ELDORADO ESP

Downloaded from www.Manualslib.com manuals search engine Cadillac
Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac
(if available)
Courtesy Cadillac or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Chaqe/ResponsibiIity
No charge.
No charge; must provide
insurance coverage and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish fuel used.
If no dealer loaner is
available, you have the
option of renting
a
vehicle from an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specific Gold Key Courtesy Transportation benefits
oflered
by your Cadillac Dealer.
6

Downloaded from www.Manualslib.com manuals search engine L
~OVVNER ASSTSTANCE I
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer's Sales or Service Departments. Sometimes,
however, despite the best intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an AllantQ call 1-800-AL,LAN'l%.
In Canada, contact
GM of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH) or 1-800-263-7854
(FRENCH). ~2:: .&;gy$
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the U.S. Virgin Islands,
call 1-809-763
- 1315. In all other overseas locations, contact GM North

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to the
left top of the instrument panel andvisible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why
we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Coosumer
Relations Center.
Any hearing or speech impaired customer who has accdss to a
TDD or a conventional teletypewriter
("Y) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830).
STATE W-TY ENFORCEMENT LAWS
Laws in many states perniit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions of these laws vary
from state to state.
To the extent allowed by state law, General Motors requires
that
you first provide us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent
to the Cadillac Customer Relations Center. Please see Page XX for
the address.
r