1994 BUICK PARK AVENUE Owners Manual

Part 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance. This part also tells you how to obtain service
publications and how to report any safety defects.
Part 8 includes:
Customer Satisfaction .............................................................. 3 14
Customer Assistance for Hearing/Speech Impaired
........................................ 3 14
Reporting Safety Defects
............................................................ 3 15
Courtesy Transportation
............................................................. 3 16
RoadsideAssistance
................................................................ 316
ServicePublications
................................................................ 316
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any concern
with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken: STEP ONE
-- Discuss
your concern with a member of
dealership management. Normally, concerns can often
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or Parts
Manager, contact
the owner of the dealership or the
General Manager.
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STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by
the dealership without further help,
contact
the Buick Customer Assistance Center by
calling 1-800-52 1-7300.
In Canada, contact GM of
Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call (525) 254-3777 . In Puerto Rico or U.S.
Virgin Islands, call 1-809-763- 13 15. In all other
overseas locations, contact
GM North American Export
Sales
in Canada by calling 1-905-644-41 12.
For prompt assistance, please have the following
information available
to give the Customer Assistance
Representative:
0
0
0
0
0
Your name, address, home and business telephone
numbers
Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the left top of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern We
encourage
you to call the toll free number listed
previously
in order to give your inquiry prompt
attention. However,
if you wish to write Buick, write to:
Buick Motor Division,
Customer Assistance Center,
902 E. Hamilton Avenue,
Flint,
MI 48550.
A listing of all Buick Zone Offices and offices outside
the U.S. which can assist you can also be found
in the
Warranty and Owner Assistance Information booklet.
,
When contacting Buick, please remember that your
concern will likely be resolved
in the dealership, using the
dealership’s facilities, equipment and personnel. That is why \
we suggest you follow Step
One first if you have a concern.
Customer Assistance for the Hearing
or Speech Impaired (TDD)
To assist customers who have hearing difficulties, Buick
has installed special TDD (Telecommunication Devices
for the Deaf) equipment at its Customer Assistance
Center.
Any hearing or speech impaired customer who
has access to
a TDD or a conventional teletypewriter
(TTY) can communicate with Buick by dialing:
1 -800-TD-BUICK. (TDD users in Canada can dial
1-800-263-3830.)
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REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393
(or 366-0123 in the
Washington, D.C.
area) or write to:
NHTSA,
U.S. Department of
Transportationwashington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada at Box 8880
Ottawa, Ontario
KlG 352.
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-52 1-7300 , or write:
Buick Motor Division
Customer Assistance Center 902
E. Hamilton Avenue
Flint,
MI 48550.
In Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
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Courtesy Transportation
To Buick Motor Division, Quality Means Service -- and
service means “keeping you
on the road.”
Included
with your 1994 Buick new car warranty, (36
months,
or 36,000 miles), is Courtesy Transportation, a
program which will provide Buick retail customers
with:
Reimbursement toward a loaner vehicle, courtesy of
Buick Motor Division, for up to five days for
vehicles requiring overnight warranty repairs. Also,
reimbursement up
to $30 a day (5 days maximum)
may be available for the cost
of a rental car, bus or
even a cab.
A free one-way shuttle ride up to
10 miles from the
dealership is available for customers whose vehicles
require same-day warranty repairs.
Courtesy Transportation is Buick’s way of extending the
Premium Service you’ve come to expect for Buick and
it’s 3,000 dealers. Please review the Courtesy
Transportation glove-box card contained
in your
vehicle, or consult your Buick dealer for details.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Roadside Assistance
Buick Motor Division is proud to offer Buick Roadside
Assistance to customers for vehicles covered under
the
36 month/36,000 mile new car warranty (whichever
comes first).
Our commitment to Buick owners has always included
superior service through our network
of 3,000 Buick
dealers. Buick Roadside Assistance provides an extra
measure of convenience and security.
Buick Roadside Assistance:
- Provides owners with access to minor repairs or
towing for disabled vehicles.
- Takes the anxiety out of uncertain situations by
providing easy access
to service professionals trained
to work with Buick owners, 24-hour a day, 365 days
a year, including weekends and holidays.
For details of Buick Roadside Assistance
, please
consult your Buick Roadside Assistance owner booklet
included with your owner’s manual. For needed
assistance, call the Buick Roadside Assistance toll-free
hotline: 1-800-252-
1 11 2.
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Canada Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Service Publications
Information on how to obtain Product Service
Publications, Subscriptions and Indexes as described
below is applicable only
in the fifty U.S. states (and the
District of Columbia) and only for cars and light trucks
with GVWR less than
10,000 pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and Indexes can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
Ll H 8P7
Buick regularly sends
its dealers useful service bulletins
about Buick products. Buick monitors product
performance in the field. We then prepare bulletins for
servicing our products better. Now, you can get these
bulletins too. Bulletins
cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe costly
repairs. Others describe inexpensive repairs which, if
done on time with the latest parts, may avoid future
costly repairs. Some bulletins tell a technician how
to
repair a new or unexpected condition. Others describe a
quicker way to fix your vehicle. They can help a
technician service your vehicle better.
Most bulletins apply to conditions affecting a small
number of cars or trucks, Your Buick dealer or a qualified
technician may have
to determine if a specific bulletin
applies
to your vehicle.
You can subscribe to all Buick bulletins. This way you’ll
get them as they come out. You can wait a while and get
an index to
the bulletins. You can also get individual
bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all GM Product Service
Publications (PSP’s). This will include bulletins for all
cars sold by GM and
will not be limited to PSP’s
applicable to any particular model. When you buy a
subscription, you will receive the PSP’s in periodic
mailings, shortly after
they come out. A subscription
entitles you to all
PSP’s published by GM during the
model year. You can purchase a subscription and get
pricing information by calling
HELM at 1-800-782-4356.
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Individual PSP’s
If you don’t want to buy all the PSP’s issued by GM for
all models in the model year, you can buy individual
PSP’s, such as those which may pertain to a particular
model.
To do this, you will first need to see our index of
PSP’s. It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
What You’ll Find in the Index:
A list of all PSP’s published by GM in a model year
(1990 or later).
PSP’s covering all models of GM
cars are listed in the same index.
0 Ordering information so you can buy the specific
PSP’s
you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent GM
models will be listed in the most recent publication for
that model year. This means you may want to wait
until
the end of the model year before ordering an index, if you
are interested in buying
PSP’s pertaining to a
current model year car
or truck.
Some
PSP’s pertaining to a particular model year
vehicle may be published
in later years, and these would
be listed
in the later year’s index. When you order an
index for a model year that
is not over yet, we’ll send
you the most recently published issue. Check the
ordering form for indexes for earlier model years.
Cut out the ordering form, fill
it out, and mail it in. We
will then see to it that an index is mailed to you. There is
no charge for indexes for the 1990- 1994 model years.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your
participating Buick dealer.
You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are
meant for technicians. They are not meant for the
“do-it-yourselfer.” Technicians have the equipment,
tools, safety instructions, and know-how to do a job
quickly and safely.
Buick Service Publications
You can get these by using the order form:
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