Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not. been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Complaints can often be quickly
resolved at that level.
If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member
of Dealership Management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1-800-PM CARES.
In
Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
1-416-644-4112. For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
mileage
ProCarManuals.com
Buckling Up (see Safety Belts)
Bulb Replacement
Fog Lights
.................. 229
Headlight
.............. .228. 254
Taillight
........... .229. 254
Capacities
& Specifications ...... 251
Carbon Monoxide in Exhaust
.. .66. 67
Cassette Tape Player
Center Passenger Position
......... 28
Chains. Safety
................. 164
Chains. Tire
.............. .193. 238
Changing a Flat Tire
............ 186
Charging System Warning Light
.... 95
“Check Gauges’’ Light ........... 99
Check Oil Light ............... 94
Checking
Brake Fluid
.................. 225
Engine Coolant
............... 222
Engine Oil Level
............. 209
Hydraulic Clutch
............. 220
Power Steering Fluid
.......... 224
Safety Belt Systems
............ 40
Transaxle Fluid
Automatic
................. 216
(see Audio Systems)
Dm. 294
Manual ................... 218
Checking Things Under the Hood
.............. 204
Checks
& Services. Owner ....... 271
Chemical Paint Spotting
.......... 246
Child Restraints
................. 30
Children and Safety Belts
..... .29. 38
Cigarette Lighter
................ 85
Circuit Breakers & Fuses ......... 248
City Driving
................... 147
Cleaner, Air
.............. .214. 257
Cleaning Aluminum Wheels
............ 244
Antenna
..................... 119
Cassette Player and Tapes
....... 118
Compact Discs
............... 119
Fabric
...................... 240
Finish Damage
............... 246
Foreign Material
.............. 245
Glass
...................... 243
Inside of Your Pontiac
......... 240
Leather and Vinyl
............. 242
Outside of Your Pontiac
........ 243
Safety Belts
.................. 242
Sheet Metal Damage
.......... 245
Special Problems
............. 241
Top
of the Instrument Panel ..... 242 Underbody Maintenance
....... 246
Using Solvent Type Cleaner
..... 241
Warnings
...... .239. 240. 242. 244
Weatherstrips
................ 245
White Sidewall Tires .......... 244
Windshield and Wiper Blades
... 243
Climate Control System
.......... 102
Clock. Setting
the ............... 107
Clutch. Hydraulic Adding Fluid
........... .220. 253
Checking Fluid
............... 220
Coin Holder
.................... 84
Comfort Controls
............... 101
Air Conditioning System
....... 103
Climate Control System
........ 102
Defrosting
................... 102
Heater
...................... 102
Ventilation
............ .102. 104
Compact Disc Player
(see
Audio Systems)
Compact Spare Tire ........ .192. 304
Control of a Vehicle
............. 129
Controlled-Cycle Windshield Wipers
. . 80
Convex Outside Mirror ........... 81
Coolant
....................... 221
Checking
& Adding .. .222. 251. 253
Low Coolant Warning Light
...... 93
ProCarManuals.com
Headlights ..................... 74
High-Low Beam Changer
....... -76
Instrument Panel
Intensity Control
............. 76
“On” Reminder
............... 75
Replacement Bulb
............ 228
Wiring
..................... 250
Heater (see
Comfort Controls)
Heater, Engine Block ........ .56. 213
High Beams
............... .76. 143
Highway Hypnosis
.............. 151
Hill and Mountain Roads
......... 152
Hood Release
.................. 205
Safety Warning
............... 206
Warning, Overheated
Engine
.................... 92
Horn
......................... 67
Hot Engine. Safety Warnings . .179. 206
How the Anti-Lock Brake
System Works
................ 132
Hydraulic Clutch
.......... .220. 253
Hydroplaning
.................. 145
Hills. Parking on
.......... .154. 165
Identification Number. Vehicle
.... 247
Idling Your Engine
.......... .64. 67
Ignition
Key
......................... 44
Key Release Button
............. 51
Positions
..................... 51
Illuminated Entry/Exit System
...... 46
Indicator Lights
Infant Restraint
Inflation. Tires
....... .232. 252. 304
Inside Rearview Mirror
........... 81
Inspections. Owner
.............. 271
Instrument Panel
................ 86
Instrument Panel Warning Lights .... 91
(see Warning Lights)
(see Child Restraints)
.................... J ack. Tire 187
Jump Starting
.................. 171
Key Release Button
.............. 51
Keys
.......................... 44 Lane
Change Indicator
........... 69
Lap-Shoulder Safety Belt .......... 18
Front
........................ 18
Rear ........................ 23
Use by Children
........... .27, 36
Latches. Seatback ................ 11
Lighter ........................ 85
Lights
Charging System
.............. 95
Check Gauges ................ 99
Daytime Running Lights ......... 75
Fog Lights .............. .77. 229
Headlights
.......... .74. 228. 254
Headlights Reminder
........... 75
Instrument Panel Intensity Control
. . 76
Parking ................. .74. 254
Reading
................ .77. 255
Removing
& Replacing
Bulbs
............ .228. 229. 254
Replacement Bulbs
............ 254
Shift
........................ 62
Taillights
............... .229. 254
Trunk ....................... 78
Turn Signal ............. .69. 254
Warning Lights
........... .91. 170
Lights on Reminder .............. 75
Loading Your Vehicle ............ 230
297 ’ ’
ProCarManuals.com
