Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and
Chevrolet/Geo. Normally, any problems
with
the sales transaction or the
operation of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
all concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your problem
with a member of dealership
management. Complaints can often be
quickly resolved at that level.
If the matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact
the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of Dealership Management, it
appears your problem cannot be
resolved by the dealership without
further help, contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call 254-1 7-86, In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
For prompt assistance, please have
the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached
to the
left top of
the instrument panel and
visible through the windshield.)
1-416-644-41 12.
number
Dealership name and location
Vehicle delivery date and present
mileage
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