1993 CHEVROLET CAMARO phone

Part 8: Customer Assistance
Information
This part includes important information
about reporting safety defects and gives
you details about the “Roadside
Assistance” program.
You will also find
customer satisfaction phone numbers
(including customer satisfaction numbers
for the hearing and speech impaired), as
well as the mediation/arbitration
procedure. We’ve
also included ordering
information for service publications in
this part.
Service Station Information
This is a quick reference of service
information.
You can find it on the last
page of this manual.
1 These mean there is something
people.
- :hat could hurt you or other
Safety Warnings and Symbols
You will find a number of safety
cautions in this book. We use yellow
and the word CAUTION to tell you
about things that could
hurt you if you
were to ignore the warning.
In the yellow caution area, we tell
you
what the hazard is. Then we tell you
what to do to help avoid or reduce the
hazard. Please read these cautions.
If
you don’t, you or others could be hurt.
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Hydroplaning
Hydroplaning is dangerous. So much
water can build up under your tires that
they can actually ride on the water. This
can happen
if the road is wet enough and
you’re going fast enough. When your
vehicle
is hydroplaning, it has little or no
contact
with the road.
You might not be aware of hydroplaning.
You could drive along for some time
without realizing your tires aren’t
in
constant contact with the road. You could
find
out the hard way: when you have to
slow, turn, move out to pass - or if you
get hit by a gust of wind. You could
suddenly find yourself out of control. Hydroplaning doesn’t happen
often.
But it
can if your tires haven’t much tread or if
the pressure in one or more is low. It can
happen
if a lot of water is standing on the
road.
If you can see reflections from trees,
telephone poles, or other vehicles, and
raindrops “dimple” the water’s surface,
there could be hydroplaning.
Hydroplaning usually happens at higher
speeds. There
just isn’t a hard and fast
rule about hydroplaning. The best advice
is to
slow down when it is raining, and be
careful.
Some Other Rainy Weather Tips
0
Turn on your headlights - not just
your parking lights
- to help make
you more visible to others.
Look for hard-to-see vehicles coming
from behind.
You may want to use
your headlights even
in daytime if it’s
raining hard.
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sometimes they can be waiting for you as
you come over a hill or dip into a shallow
valley. Start your windshield wipers and
washer, to help clear accumulated road
dirt. Slow down carefully.
Tips on Driving in Fog
If you get caught in fog, turn your
headlights on low beam, even
in daytime.
You’ll see
- and be seen - better. Use
your fog lights
if your vehicle has them.
Don’t use your high beams. The light will
bounce off the water droplets that make
up fog and reflect back at you. Use
your defogger. In high humidity, even
a light buildup of moisture on the inside
of the glass will cut down on your already
limited visibility. Run your windshield
wipers and washer occasionally. Moisture
can build up on the outside glass, and
what seems to be fog may actually be
moisture on the outside of your
windshield.
Treat dense fog as an emergency. Try to
find a place to pull off the road. Of course
you want to respect another’s property,
but you might need to put something
between you and moving vehicles
-
space, trees, telephone poles, a private
driveway, anything that removes you
from other traffic.
[f visibility is near zero and you must stop
but are unsure whether you are away from
the road,
turn your lights on, start your
hazard warning flashers, and sound your
horn at intervals or when you hear
approaching traffic.
Pass other vehicles in fog only if you can
see far enough ahead to pass safely. Even
then, be prepared to delay your pass if
you suspect the fog is worse up ahead. If
other vehicles try to pass you, make
it
easy for them.
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and Chevrolet.
Normally, any concerns
with the sales
transaction or the operation
of your
vehicle
will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite
the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be
taken:
STEP ONE: Discuss your concern with a
member of dealership management.
Complaints can often be quickly resolved
at that level. If the matter has already
been reviewed
with the Sales, Service, or
Parts Manager, contact the owner
of the
dealership or the General Manager.
STEP TWO: If after contacting a
member
of Dealership Management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Chevrolet Customer
Assistance Center by calling
1-800-222- 1020. In Canada, contact
GM of Canada Customer Assistance
Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French). In Mexico, call
(525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call 1-809-763- 13 15.
In all other overseas locations, contact
GM International Export Sales in
Canada by calling 1-4 16-644-4 1 12.
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached to the left
top of
the instrument panel and visible
through the windshield.)
Dealership name and location
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Reporting Safety
Defects to General
Motors
In addition to notifying NHTSA (or
Transport Canada)
in a situation like this,
we certainly hope you’ll notify us. Please
call us at 1-800-222- 1020
, or write:
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario LlH
8P7
\‘r
Chevrolet Roadside
Assistance
To enhance Chevrolet’s strong
commitment to customer satisfaction,
Chevrolet is excited to announce the
establishment of the Chevrolet Roadside
Assistance Center. As the owner of
a
1993 Chevrolet, membership in Roadside
Assistance is free.
Roadside Assistance
is available 24 hours
a day,
365 days a year, by calling
1 -800-CHEV USA (1 -800-243-8872).
This toll-free number
will provide you
over-the-phone roadside assistance
with
minor mechanical problems. If your
problem cannot be resolved over the
phone, our advisors have access to
a
nationwide network of dealer
recommended service providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
Glass Replacement
0 Rental car or taxi
Additional services as necessary
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Customer Assistance Information
The Roadside Assistance Center uses
companies that
will provide you with
quality and priority service. When
roadside services are required, our
advisors
will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
0 License plate number
0 Vehicle color
320
0 Vehicle location
Telephone number where you can be
0 Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance
brochure inside your portfolio for
full
program details.
In Canada, call 1-800-268-6800 for
details on Roadside Assistance.
reached
Servzce Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks
with GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing
to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
LlH 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product
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Customer Assistance Information
9 9 - 322
will be listed in the most recent
publication for that model year. This
means you may want to wait
until the end
of the model year before ordering an
index,
if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some
PSP’s pertaining to a particular
model year vehicle may be published
in
later years, and these would be listed in
the later year’s index. When you order an
index for
a model year that is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years. Cut out
the ordering form,
fill it out, and
mail
it in. We will then see to it that an
index is mailed to you. There
is no charge
for indexes
for the 1989- 1993 model
years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index,
just call toll-free and we’ll
be happy to send you one. Automated
recording equipment
will take your name
and mailing address. The number to call
is 1-800-55
1-4 123.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
“do-it-yourselfer.” Technicians have the
equipment, tools, safety instructions, and
know-how to do a job quickly and safely.
Chevrolet Service Publications
You can get these by using the order
form:
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