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Service & Appearance Care
1
Service
Your Chevrolet dealer knows your vehicle
best and wants you
to be happy with it.
We hope you’ll
go to your dealer for all
your service needs. You’ll get genuine
GM parts and GM-trained and supported
service people.
We hope you’ll want to keep your GM
vehicle all GM. Genuine GM parts have
one
of these marks.
Doing Your Own Service Work
If you want to do some of your own
service work, you’ll want to get the
proper Chevrolet Service Manual. It tells
you much more about how
to service your
Chevrolet than this manual can.
To order
the proper service manual, see
“Service Publications”
in the Index.
You should keep
a record with all parts
receipts and list the mileage and the date
of any service work you perform. See
“Maintenance Record”
in the Index.
You can be injured if you try to
L do service work on a vehicle
hout knowing enough about it.
Be sure you have sufficient
knowledge, experience, and the
proper replacement
parts and
tools before you attempt any
vehicle maintenance
task.
Be sure to use the proper nuts,
bolts and other fasteners.
“English and “metric’”
fasteners can be easily
confused.
If you use the wrong
fasteners,
parts can later break
or fall
off. You couId be hurt.
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Service & Appearance Care
9 9 9 258
When to Check: Check your tires once a
month
or more. Don’t forget your
compact spare tire. It should be at
60 psi
(420 kPa).
How to Check: Use a good quality
pocket-type gage to check tire pressure.
Simply looking at the tires will not tell
you the pressure, especially if you have
radial tires
- which may look properly
inflated even if they’re underinflated.
If your tires have valve caps, be sure to
put them back on. They help prevent
leaks by keeping out
dirt and moisture.
L
’
Tire Inspection and Rotation
To make your tires last longer, have them
inspected and rotated at the mileages
recommended
in the Maintenance
Schedule. See “Scheduled Maintenance
Services”
in the Index.
If you don’t have
P245/50ZR 16 size tires,
use the rotation pattern shown above for
your size tires. If
you have P245/50ZR16 size tires, they
must roll
in a certain direction for the best
overall performance. The direction is
shown by an arrow on both sidewalls.
Because these tires are directional, they
should
be rotated as shown in the
example above. These tires should only
be moved from front to rear and rear to
front on the same side of the vehicle.
After the tires have been rotated, adjust
the front and rear inflation pressure as
shown on the Tire-Loading Information
label. Make certain that all wheel nuts are
properly tightened. See “Wheel
Nut
Torque” in the Index.
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0 Vehicle delivery date and present
0 Nature of concern
We encourage you to call the toll-free
number listed previously
in order to give
your inquiry prompt attention. However,
if you wish to write Chevrolet, write to:
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
A listing of all Chevrolet Branch Offices
and offices outside the
U.S. which can
assist
you can also be found in the
warranty booklet. mileage
When
contacting Chevrolet, please
-emember that your concern
will likely be
-esolved
in the dealership, using the
lealership’s facilities, equipment and
3ersonnel. That is
why we suggest you
iollow Step One first
if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired
(TDD)
To assist owners who have hearing
lifficulties, Chevrolet has installed
;pecial TDD (Telecommunication
Devices for the Deaf) equipment at
its
Customer Assistance Center. Any hearing
or speech impaired customer who has
access to
a TDD or a conventional
teletypewriter
(TTY) can communicate
with Chevrolet by dialing:
I -800-TDD-CHEV (TDD users in
Canada can dial 1-800-263-3830.)
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mediation, eligible customers may present
their case to an impartial third-party
arbitrator at an informal hearing. The
arbitrator will render a decision
in your
case, which you may accept
or reject. If
you accept a valid arbitrator decision. GM
will be bound by that decision. The entire
dispute settlement process should
ordinarily take about
40 days from the
time you file your complaint
to the time a
decision is rendered (or 47 days if you did
not first contact your dealer or Chevrolet).
We encourage you
to use this program
before or instead of resorting
to the
courts. We believe
it offers advantages
over courts
in most jurisdictions because
it is fast. free of charge, and informal (lawyers are
not usually
present, although
you may retain one
at your expense if you
choose). Arbitrators make decisions based
on the principles of fairness and equity.
and are not required to duplicate the
functions of courts by strictly applying
state
or federal law. If you wish to go to
court. however, we
do not require that
you first file
a claim with BBB AUTO
LINE** unless state law provides
otherwise. Whatever
your preference may
be, remember that
if you are unhappy
with the results of BBB AUTO LINE, you
can still go to courl because an
arbitrator's decision is binding
on GM but
not on you, unless
you accept it.
Eligibility is limited by vehicle
age/mileage and other factors. For further
information concerning the program, call
the
BBB at 1-800-955-5100. You may
also call the Chevrolet Customer
Assistance Center.
'%This program may not be available
in
all states. depending on state law.
Canadian owners refer to your
warranty booklet.
**Some states may require that you file a
claim
with BBB AUTO LINE before
resorting to state-operated procedures
(including court).
317999
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Customer Assistance Information
The Roadside Assistance Center uses
companies that
will provide you with
quality and priority service. When
roadside services are required, our
advisors
will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
0 License plate number
0 Vehicle color
320
0 Vehicle location
Telephone number where you can be
0 Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance
brochure inside your portfolio for
full
program details.
In Canada, call 1-800-268-6800 for
details on Roadside Assistance.
reached
Servzce Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and only for cars and light
trucks
with GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes can
be obtained by writing
to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
LlH 8P7
Chevrolet regularly sends its dealers
useful service bulletins about Chevrolet
products. Chevrolet monitors product
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