1993 CADILLAC FLEETWOOD phone

Downloaded from www.Manualslib.com manuals search engine You could find out the hard way: when you have to slow, turn, move out
to pass
-- or if you get hit by a gust of wind. You could suddenly find
yourself out of control.
Hydroplaning doesn’t happen often. But it can if your tires haven’t much
tread or if the pressure in one or more is low. It can happen if a lot of
water is standing on the road.
If you can see reflections from trees,
telephone poles, or other vehicles, and raindrops “dimple” the water’s
surface, there could be hydroplaning.
Hydroplaning usually. happens at higher speeds. There just isn’t a hard
and fast rule about hydroplaning. The best advice is to slow down when it
is raining, and be careful.
Some Other Rainy Weather Tips
Turn on your headlights -- not just your parlung lights -- to help make
you more visible to others.
0 Look for hard-to-see vehicles coming from behind. You may want to
use your headlights even in daytime if it’s raining hard.
Besides slowing down, allow some extra following distance. And be
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your view restricted by
road spray.
If the road spray is so heavy you are actually blinded, drop
back. Don’t pass until conditions improve. Going more slowly is better
-
than having an accident. I
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Use your defogger if it helps.
0 Have good tires with proper tread depth. (See “Tires” in the Index.)
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Downloaded from www.Manualslib.com manuals search engine r
OUR COMMITMENT TO YOUR SATISFACTION
c We are committed to providing you the finest ownership experience in the
world, starting the moment you take delivery of your new Cadillac.
Cadillac offers another major step toward your continued satisfaction
... with
Cadillac Roadside Service. Roadside Service is your key to peace of mind
ownership--one that covers you on the road, far from home, all day and
night, and during the weekend. Roadside Service represents the spirit
of
luxury leadership at Cadillac Motor Car Division. We hope the need never
arises,
but if it does, Roadside Service can help.
How Can Roadside Service Help You?
Cadillac Roadside Service with a staff of phone advisors trained in Cadillac
service excellence offers assistance exclusively to Cadillac owners. In many
cases, the advisor can quickly help resolve your car problem over the phone.
If the phone advisor determines
that it may be possible to repair your car at
-- roadside and a technician is available, the advisor will arrange for an
experienced Cadillac dealership technician to contact you, and
if appropri-
ate, travel to your location in a specially equipped vehicle and attempt to
repair your car on-site. The Roadside Service vehicle contains the necessary
tools and parts to complete most minor repairs to get you back on the road.
__
Roadside Service phone advisors and technicians are trained by Cadillac and
__ are familiar with your car, which provides a level of service knowledge
usually found only at your Cadillac Dealership.
Because Roadside Service
assists Cadillac owners exclusively,
your call always receives top priority and
w immediate action. Should you require a tow truck, locksmith, hotel
accommodations, or other vital services on
a moments notice, Roadside
Service
will locate and make the arrangements for you promptly.
1

Downloaded from www.Manualslib.com manuals search engine when Is Roadside Service Available?
Cadillac owners have the peace of mind knowing that Roadside Service is
available
24 hours a day, 365 days a year, as follows:
TYPE OF I WEEKENDS AND
ASSISTANCE
I MONDAY-FRIDAY HOLIDAYS I-
Phone Advisor 24 Hours 24 Hours c_ i
Dealer Technician LA 8:OO a.m.-1200 midnight 5:OO p.m.-12:OO midnight
Outside Service 24 Hours 24 Hours
7
Where Is It Available To You?
Wherever you drive in the United States or Canada an advisor is available to
assist you over
the phone and a dealer technician will travel to your location .-
within a 30 mile radius, of a participating Cadillac dealership. If you are not ,
within a 30 mile radius, we will arrange to have your car towed to the nearest
Cadillac dealership or service facility of your choice, after which you may
-
recontact us for further assistance.
.. . ..
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Downloaded from www.Manualslib.com manuals search engine ,s=- How Do You Obtain Roadside Service?
Just dial the special toll-free number and an experienced advisor at the
your name, home address, location and the telephone number you’re
calling
from (avoid using credit card phones, since return calls cannot be placed to
-. you through them), along with the location of your Cadillac, the model year,
Vehicle Identification Number, and a description
of the problem.
Remember, Roadside Service is available to drivers
of any model year
--I Cadillac Roadside Operations Center will assist you. The advisor will ask
.. Cadillac.
Who Will &pair Your Cadillac At Roadside?
In many cases, the advisor at the Roadside Service Operations Center can
provide instructions to get you back on the road. For more complex
problems, the advisor will have an experienced Cadillac Dealership Service
Technician, when available,
call you. The technician will evaluate the
possible cause
of the problem and, if you choose, come to your assistance to
attempt a roadside repair.
3

Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist you, such as:
0 Tow Service 0 Battery Jump Start 0 Flat Tire Change
0 Locksmith 0 Fuel Delivery 0 Trip Routing
0 Tmxi 0 Lost Keys 0 Hotel Information
While there is no charge for some
of these items during the specified period,
the owner is responsible for any expenses beyond the covered period.
We hope you never need any of the emergency services,
but if you do,
Roadside Service can promptly locate and arrange them
for you wherever
you travel in the United States or Canada. It’s part
of how Cadillac Roadside
Service is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and
on the Gold Key Card you received shortly after
taking delivery of your new Cadillac.
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number and location you are calling from, the
location of your Cadillac and a description of the problem. The advisor will
ask the following information about your Cadillac:
0
0
Vehicle Identification Number (VIN)
ui
This 17 character code is located on the driver’s side top surface of the -
instrument panel and may be seen through the windshield.
Model and Year
0 Delivery Date 0 Mileage -
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information ava\
ilable to give the
Consumer Relations Representative: -
- Your name, address and telephone number
- Vehicle Identification Number (This is available from the vehicle registration or ,
-
title, or the plate attached to the left top of the instrument panel and visible through
the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of problem
In order
to give your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all correspondence to
the respective United States, Canada or GM Overseas Central Office address listed on
the following page.
When contacting Cadillac, please remember that
your problem will likely be resolved in
the dealership, using dealership facilities, equipment and person\
nel. That is why we -
suggest you follow Step One first.
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CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has installed special TDD
(Telecommunication Devices for the Deaf) equipment in its Consumer Relations -
Center. Any hearing or speech impaired customer who has access to a TDD or a
conventional teletypewriter my) can communicate with Cadillac by dialing:
1-800-TDD-CMCC.
(TDD users in Canada can dial 1-800-263-3830). n
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Downloaded from www.Manualslib.com manuals search engine GENERAL MOTORS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box
2510
1-800-263-3777 TORONTO, ONTARIO
M3C lJ1
1200 Eglinton Ave. E. -
4 16-359-0588
1-800-263-3777
-1
MONTREAL, QUEBEC
H9R 4R2
5000 Trans-Canada Hwy.
Pointe Claire, Quebec
1-800-263-7854
GENERAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution
Corp.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan
106
Telephone: 03-470-346 1
Telex: JAPAUTO 522776
DUBAI
GMODCflES Middle East Dubai International Trade Centre
Level
30
P.O. Box 9233
Dubai, United Arab Emirates
Telex:
46542 GMODC EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution
Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone:
02-665-3380
Telex: 401748 GMOT SJ
EUROPE
GMODC/IES
Europe RMO
C/O GM Service GMBH
Postfach
1710
D-6090 Ruesselsheim
Federal Republic
of Germany
Telephone:
6142-602319 or 312
Telex: 4182841 GMO D
Fax: 6142-82632 or Cm' (02)
PUERTO RICO
U.S. VIRGIN ISLANDS
GM Overseas Distribution Cop.
Centro Commercial
Rio Pieckas,
Puerto Rim
Mail:
G.P.O. Box G-4382
San Juan, herto Rim 00936
Telephone: 809-763-1315
Telex: 3450394
san Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor Service Department
Mexico
1, D.F.
Telephone:
905-245-17-86
Telex: 1763 185
Apartado Postal 107-BIS
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Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS ’BUREAU
MEDIATION/ARBITRATION PROGRAM*
Our experience has shown that the Customer Satisfaction Procedure ae\
scribed earlier in
this section has been very successful in achieving customer satisfaction. If you have
discussed a concern with your Dealership management and have no\
t been able
to
resolve it, let us know. Questions and concerns are resolved most efficiently if y\
ou
telephone
or write directly to our offices as described. However, if you have not been
substantially satisfied, Cadillac wants you
to be aware of GM’s voluntary participation
in a no-charge mediation/arbitration program called BBB
AUTO LINE. This program
is administered by
the Council of Better Business Bureaus through local Better Business
Bureaus.
It can resolve individual disputes involving vehicle repairs and th\
e
interpretation
of your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision is made
under the Customer Satisfaction Procedure. However, you may file a cl\
aim at any time
by contacting your local Better Business Bureau (BBB) or call\
ing the following
24 hour
toll-free number
to obtain the telephone number of your nearest BBB office:
1-800-955-5100. For further information about filling a claim, you may also write to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
In order to file a claim, you will have to provide your name and address, the \
vehicle
identification number (VIN) of your vehicle, and a statement of the nature of your
complaint. BBB staff may
try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
customers may present their
case to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision in your case, which you may \
accept or
reject.
If you accept a valid arbitrator decision, Cadillac will be bound by that decision
The entire dispute settlement process should ordinarily take about
40 days from the time
you file your complaint
to the time a decision is rendered (or 47 days if you did not first
contact your dealership or Cadillac).
We encourage you to use
this program before or instead of resorting to the courts. We
believe it
offers advantages over courts in most jurisdictions because it is fast, free of
charge, and informal (lawyers are not usually present, although\
you may retain one at
your expense if you choose). Arbitrators make decisions based on the principles of
fairness and equity. They arenot required
to duplicate the functions of courts by strictly
applying state or federal law.
If you wish to go to court however, we do not require that
you first file a claim with BBB
AUTO LINE ** unless state law provides otherwise.
Whatever your preference may
be, remember that if you are unhappy with the results of
BBB
AUTO LINE, you can still go to court because an arbitrator’s decision is binding
on Cadillac but not on you unless you accept it.
5