1993 BUICK CENTURY service

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nhrt 8 Customer Assistance Information
Here you will find out how to contact Buick if you need assistance\
. This part also tells you how to obtain service
publications and how
to report any safety defects .
Part 8 includes:
Customer Satisfaction Procedure ........................................................ 300
Customer Assistance for the Hearing or Speech Impaired ..................................... 301
Reporting Safety Defects .............................................................. 302
Servicelblications .................................................................. 303
PublicationsOrderForm .............................................................. 305
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lustomer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following
steps should be taken:
STEP ONE: Discuss your problem with a member of
dealership management. Complaints can often be quickly
resolved at that level. If the matter has already been
reviewed with the Sales, Service, or
Parts Manager, contact
the owner of the dealership or the General Manager.
STEP TWO: If after contacting a member of Dealership
Management; it appears your problem cannot be resolved
by the dealership without further help, contact the
Customer Assistance Center by calling 1-800-521-7300. In
Canada, contact GM of Canada Customer Assistance
I
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In herto
Rico or U.S. Virgin
Islands, call 1-809-763-1315. In all. other overseas
locations, contact
GM International Export Sales in
Canada by calling 1-416-644-4112.
For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, telephone number.
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate attached to
the left top of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of problem
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Service Publications
Information on how to obtain Product Service
Publications, Subscriptions and Indexes
as described
below is applicable only in the
fifty U.S. states (and the
District of Columbia) and only for cars and light trucks
with GVWR less than
10,OOO pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and Indexes can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department 1908 Colonel
Sam Dr.
Oshawa, Ontario
LlH 8P7
Buick regularly sends its dealers useful service bulletins
about Buick products. Buick monitors product
performance in the field. We then prepare bulletins for
servicing our products better.
Now, you can get these
bulletins too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician how
to repair a new or unexpected condition. Others describe
a quicker way to fix your vehicle. They can help a
technician service your vehicle better. Most bulletins apply to conditions affecting a small
number of cars
or trucks. Your Buick dealer or a
qualified technician may have to determine
if a specific
bulletin applies to your vehicle.
You
can subscribe to all Buick bulletins. This way you’ll
get them as they come out.
You can wait a while and get
an index to the bulletins. You can also get individual
bulletins. However, you’ll need the index to identify
them.
Subscriptions
You can subscribe to all Buick Product Service
Publications (PSP’s).
This will include bulletins for all
cars sold by Buick and will not be limited
to PSP’s
applicable to any particular model. When you buy a subscription, you
will receive the PSP’s in periodic
mailings, shortly after they come out.
A subscription
costs
$86.50 in U.S. funds ($106.50 includes a special
binder) and it entitles you to all PSP’s published
by Buick
during the model year. You can purchase a subscription
by sending a check or money order to Service
Publications,
P.O. Box 1901, Flint, Michigan 48501, along
with the order form located in the following text.
You
may get additional subscription ordering forms by
calling the toll-free number shown in the following text.
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Individual PSP’s
If you don’t want to buy all the PSP’s issued by Buick for
all models in the model year, you can buy individual
PSPs, such as those which may pertain to a particular
model. To do this,
you will first need to see our index of
PSP’s. It provides a variety of information. Here’s what
.
you’ll find in the index and how you can get one:
What You’ll Find in the Index
A list of all PSP’s published by Buick in a model year
(1989 or later). PSP’s covering all models of Buick cars
are listed in the same index.
Ordering information so you can buy the specific PSP’s
you may want.
Price information for the PSPs you may want to buy.
How You Can Get an Index
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent Buick
models will be listed in the most recent publication for
that model year. This means you may want to wait until
the end of the model year before ordering
an index, if
you are interested in buying PSP’s pertaining to a current
model year car or truck. model year that is not over yet, we’ll send you the
most
recently published issue. Check the ordering form for
indexes for earlier model years.
Cut out the ordering form, fill it out, and mail it in. We
will then see to
it that an index is mailed to you. There is
no charge for indexes for the 1989-1993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a
subscription, just call toll-free and we’ll be happy
to send
you one. Automated recording equipment will take your
name and mailing address. The number to call is
Copies
at participating Dealers
Copies of indexes and individual PSP’s are at your
participating Buick dealer. You can ask to see them.
A
VERY IMPORTANT REMINDER
These PSP’s are meant for technicians. They are not
meant for the “do-it-yourselferl’ Technicians have the
equipment, tools, safety instructions, and know-how to
do a job quickly and safely.
1-800-551-4123.
Buick Service Publications
You can get these
by using the order form:
Some PSPs pertaining to a particular model year vehicle
may be published in later years, and these would
be listed
in the later year’s index. When you order
an index for a
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Clock. Setting the ......................... .118. 121. 124
Comfort Controls
Air Conditioning
................................. 114
Heating
............... .. ........................ 115
Ventilation
................................. .ll5. 116
Your Buick Comfort Control System
................. 114
Compact Disc Care
................................ 130
Compact Spare Tire ....................... .205. 215. 218
Compartment. Rear Locking Storage
.................. 103
Control of a Vehicle
................................ 146
Convenience Net
.................................. 101
Convex Outside Mirror
.............................. 99
Coolant (See “Engine Coolant”)
Courtesy Lights
.................................... 98
Cruisecontrol
..................................... 91
CupHolder
...................................... 103
Curves. Driving on
................................ 150
Customer Assistance Information ..................... 299
DaytimeR-ngLights
........................... 96
Dead Battery: What to Do
........................... 185
Defensive Driving
................................. 142
Defogger. Rear Window
............................. 115
Defogging Your Windows
............................ 115
Defrosting ........................................ 115
Dimensions
....................................... 269
Doing Your Own Service Work
...................... 222
DoorLoc
ks ....................................... 65
Downshifting
.................................. .79, 167
Driver Position .................................... 30
AtNight
....................................... 155
City .......................................... 162
Controlling a Skid
............................... 154
Defensively
.................................... 142
Drunken
........................................ 143
Freeway
....................................... 163
Hill and Mountain
............................... 166
Hydroplaning
................................... 159
In a Foreign Country
............................. 224
In Fog, Mist and Haze ............................ 160
IntheRain
..................................... 158
LongDistance .................................. 164
Loss of Control ................................. 154
OnCurves
..................................... 150
On Snow or Ice ................................. 172
Passing
......................................... 152
Through Deep Standing Water
....................... 76
Winter Driving
................................... 171
Drunken Driving
.................................. 143
Electrical Equipment,
Adding
................................. 75, 117, 265
Emergencies, Braking in
............................ 149
Emergencies on the Road
........................... 183
Emergencies, Steering in
............................ 151
EmergencyStarting
................................ 185
Emergency Towing ..... .......................... 189
Engine Block Heater
........................... .76, 232
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