Section E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service in
the columns indicated. When completing the Maintenance Performed column, insert the numbers from the Schedule I or Schedule 11 maintenance charts which
correspond to the maintenance performed. Also, you should retain all maintenance receipts. Your owner
information portfolio is
a convenient place to store them.
DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
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lustomer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following
steps should be taken:
STEP ONE: Discuss your problem with a member of
dealership management. Complaints can often be quickly
resolved at that level. If the matter has already been
reviewed with the Sales, Service, or
Parts Manager, contact
the owner of the dealership or the General Manager.
STEP TWO: If after contacting a member of Dealership
Management; it appears your problem cannot be resolved
by the dealership without further help, contact the
Customer Assistance Center by calling 1-800-521-7300. In
Canada, contact GM of Canada Customer Assistance
I
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In herto
Rico or U.S. Virgin
Islands, call 1-809-763-1315. In all. other overseas
locations, contact
GM International Export Sales in
Canada by calling 1-416-644-4112.
For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, telephone number.
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate attached to
the left top of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of problem
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