For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner, may adversely
affect battery performance and durability, and may also adversely
affect the performance of other electrical systems in the vehicle.
Accessories
301
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)
More than 30 million Ford and Lincoln owners have discovered the
powerful protection of Ford ESP. It is the only extended service plan
backed by Ford Motor Company, and provides “peace of mind”
protection beyond the New Vehicle Limited Warranty coverage.
Up to 500+ Covered Vehicle Components
There are four, new-vehicle Extended Service Plans with different levels
of coverage. Ask your dealer for details.
PremiumCare –Our most comprehensive coverage. With over 500
covered components, this plan is so complete that we generally only
discuss what’s not covered!
ExtraCare –Covers 113 components, and includes many high-tech
items.
BaseCare –Covers 84 components.
PowertrainCare –Covers 29 critical components.
Ford ESP is honored by all Ford and Lincoln Dealers in the U.S.
and CanadaIt’s the only extended service plan authorized and backed
by Ford Motor Company. That means you get:
•Reliable, quality service anywhere you go.
•Factory-trained technicians.
•Genuine Ford and MotorcraftParts.
Rental car reimbursement
If your vehicle is kept overnight for covered repairs,you are
eligible for rental car coverage, including Bumper-to-Bumper warranty
repairs, or manufacturer’s recalls.
Transferable coverage
If you sell your vehicle before your Ford ESP coverage expires, you can
transfer any remaining coverage to the new owner. Whenever you’re
ready to sell your car, prospective buyers may feel better about taking a
risk on your used vehicle. Ford ESP may add resale value!
Plus,exclusive 24/7 roadside assistance,including:
•Towing, flat-tire change and battery jump starts.
•Out-of-fuel and lock-out assistance.
•Travel expense reimbursement for lodging, meals and rental car.
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation.
Ford Extended Service Plan
302
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
Check every six months
Battery connections; clean if necessary
Body and door drain holes for obstructions; clean if necessary
Cooling system fluid level and coolant strength
Door weatherstrips for wear; lubricate if necessary
Hinges/latches/outside locks for proper operation; lubricate if necessary
Parking brake for proper operation
Safety belts and seat latches for wear and function
Safety warning lamps (brake, ABS, airbag, safety belt) for operation
Washer spray/wiper operation; clean or replace blades as necessary
Multi-point inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify potential
issues and prevent major problems. Ford Motor Company recommends the
following multi-point inspection be performed at every scheduled
maintenance interval to help ensure your vehicle keeps running great.
Multi-point inspection – Recommended each visit
Accessory drive belt(s) Half-shaft dust boots (if equipped)
Battery performance Horn operation
Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses
Engine air filter Suspension component for leaks or
damage
Exhaust system Steering and linkage
Exterior lamps and hazard
warning system operationTires for wear and proper pressure,
including spare
Fluid levels*; fill if necessary Windshield for cracks, chips or pits
For oil and fluid leaks Washer spray and wiper operation
*Brake, coolant recovery reservoir, manual and automatic transmission
(with an underhood dipstick), power steering (if equipped) and
window washer
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It’s a comprehensive way to perform a
thorough inspection of your vehicle. It’s your checklist that gives you
immediate feedback on the overall condition of your vehicle. You’ll know
what’s been checked, what’s okay, as well as those things that may
require future or immediate attention. The multi-point vehicle inspection
is one more way to keep your vehicle running great!
Scheduled Maintenance
309
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
A
ABS (see Brakes) .....................180
Accessory delay ..........................68
Airbags (police) ........................290
Airbag supplemental restraint
system ................................112, 122
and child safety seats ............114
description ......................112, 122
disposal ....................................124
driver airbag ....................115, 123
indicator light .................122, 124
operation .........................115, 123
passenger airbag .............115, 123
side airbag ...............................122
Air cleaner filter ...............260, 263
Air conditioning ..........................44
Air suspension ...........................184
description ..............................184
Alternator ..................................273
Antifreeze
(see Engine coolant) ................238
Anti-lock brake system
(see Brakes) ......................180–181
Anti-theft system ........................84
Audio system
(see Radio) ................26, 28, 32, 37
Automatic transmission
driving an automatic
overdrive .................................186
fluid, adding ............................257
fluid, checking ........................257
fluid, refill capacities ..............264
fluid, specification ..................264
Police and fleet vehicles ........270
Auxiliary power point .................67Axle
lubricant specifications ..........264
Police and fleet vehicles ........272
refill capacities ........................264
traction lok ..............................185
B
Battery .......................................236
acid, treating emergencies .....236
jumping a disabled battery ....208
maintenance-free ....................236
Police vehicles ........................272
replacement, specifications ...263
servicing ..................................236
Belt-Minder.............................107
Booster seats .............................139
Brakes ................................179–180
anti-lock ...........................180–181
anti-lock brake system (ABS)
warning light ...........................181
fluid, checking and adding ....257
fluid, refill capacities ..............264
fluid, specifications .................264
lubricant specifications ..........264
police .......................................281
shift interlock ..........................185
Bulbs ............................................53
C
Capacities for refilling fluids ....264
Cell phone use ..............................9
Changing a tire .........................201
Child safety seats ......................129
attaching with tether straps ..137
in front seat ............................129
in rear seat ......................129, 133
LATCH .....................................134
recommendations ...................127
Index
328
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
Child safety seats - booster
seats ...........................................139
Cleaning your vehicle
engine compartment ..............222
instrument panel ....................224
interior .....................................225
plastic parts ............................223
washing ....................................221
waxing .....................................221
wheels ......................................222
wiper blades ............................224
Climate control (see Air
conditioning or Heating) ............44
Clock adjust
6-CD in dash .............................40
AM/FM .......................................27
AM/FM/CD .................................30
AM/FM/Tape/CD .......................35
Console ........................................67
Controls
power seat .................................93
steering column ........................72
Coolant
checking and adding ..............238
refill capacities ................241, 264
specifications ..........................264
Cooler ........................................275
Cruise control
(see Speed control) ....................71
Cupholder(s) ...............................97
Customer Assistance ................190
Ford Extended Service
Plan ..................................302, 305
Getting assistance outside the
U.S. and Canada .....................217
Getting roadside assistance ...190
Getting the service you
need .........................................213Ordering additional owner’s
literature .................................219
Utilizing the
Mediation/Arbitration
Program ...................................217
D
Daytime running lamps
(see Lamps) ................................48
Defrost
rear window ..............................46
Dipstick
automatic transmission
fluid ..........................................257
engine oil .................................233
Driving under special
conditions ..................................188
through water .........................189
E
Electronic message center .........19
Emergencies, roadside
jump-starting ..........................208
Emergency Flashers .................191
Emission control system ..........254
Engine ........................................267
cleaning ...................................222
coolant .....................................238
fail-safe cooling .......................242
idle speed control ...................236
lubrication specifications .......264
refill capacities ........................264
service points ..................231–232
starting after a collision .........192
Engine block heater .................178
Index
329
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
Instrument panel
cleaning ...................................224
cluster ........................................12
lighting up panel and
interior .......................................49
J
Jack ............................................201
positioning ...............................201
storage .....................................201
Jump-starting your vehicle ......208
K
Keyless entry system .................82
autolock .....................................74
keypad .......................................82
programming entry code .........82
Keys .......................................74, 87
positions of the ignition .........174
L
Lamps
autolamp system .......................47
bulb replacement
specifications chart ..................54
daytime running light ...............48
fog lamps ...................................48
headlamps .................................47
headlamps, flash to pass ..........48
instrument panel, dimming .....49
interior lamps .....................52–54
Police red/white map light .....282
replacing bulbs ...................55, 60
LATCH anchors .........................134
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........181
Limited slip axle
(see Traction Loc) ....................185Load limits .................................163
Locks
autolock .....................................74
childproof ..................................76
doors ..........................................74
Lubricant specifications ...........264
Lug nuts ....................................207
Lumbar support, seats ...............95
M
Message center .....................19–20
english/metric button ...............23
system check button ................23
warning messages .....................23
Mirrors .........................................69
automatic dimming rearview
mirror ........................................69
fold away ...................................70
heated ........................................70
side view mirrors (power) .......69
Mobile media system
Police and fleet vehicles ........282
Motorcraftparts ......228, 244, 263
O
Octane rating ............................249
Oil (see Engine oil) ..................233
P
Parking brake ............................182
Parts
(see Motorcraftparts) ...........263
Passenger Occupant
Classification Sensor ...................99
Index
331
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
Pedals (see Power adjustable
foot pedals) .................................70
Power adjustable foot pedals .....70
Power distribution box
(see Fuses) ...............................196
Power distribution connector
(police and fleet vehicles) .......273
Power door locks ........................74
Power mirrors .............................69
Power point .................................67
Rear (police) ...........................274
Power steering ..........................184
fluid, checking and adding ....256
fluid, refill capacity ................264
Power Windows ...........................68
R
Radio ..........................26, 28, 32, 37
Rear window defroster ...............46
Recommendations for
attaching safety restraints for
children ......................................127
Relays ................................193, 200
Remote entry system .................78
illuminated entry ......................81
locking/unlocking doors ...........78
opening the trunk .....................79
panic alarm ...............................79
replacement/additional
transmitters ...............................80
replacing the batteries .............79
Roadside assistance ..................190
S
Safety belts (see Safety
restraints) ............97, 102, 104–106Safety Canopy ...........................122
Safety defects, reporting ..........220
Safety restraints ..........97, 102–106
Belt-Minder...........................107
extension assembly ................106
for adults .................102, 104–105
for children .............................125
lap belt ....................................103
Occupant Classification
Sensor ........................................99
warning light and
chime ...............................106–107
Safety restraints - LATCH
anchors ......................................134
Safety seats for children ..........129
Safety Compliance
Certification Label ....................268
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............311
Seat belt extenders (police) ....281
Seats ............................................89
child safety seats ....................129
cleaning ...................................226
front seats .................................91
heated ........................................96
Heavy duty (police) ...............281
SecuriLock passive anti-theft
system ....................................84, 87
Servicing your vehicle ..............229
Setting the clock
AM/FM/In-dash 6 CD ................40
AM/FM single CD .....................30
AM/FM stereo ...........................27
AM/FM/Tape/CD .......................35
Spark plugs,
specifications .....................263, 267
Index
332
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)
Specification chart,
lubricants ...................................264
Speed control ..............................71
Speedometer
calibrated (police) ..................282
Starting a flex fuel vehicle .......176
Starting your vehicle ........174–176
jump starting ..........................208
Steering wheel
controls ......................................72
tilting .........................................66
Suspension
heavy duty (police) ................275
T
Tilt steering wheel ......................66
Tire Pressure Monitoring
System (TPMS)
Tires, Wheels and Loading ....158
Police and fleet vehicles ........276
Tires ...........................143–144, 201
alignment ................................151
care ..........................................147
changing ..........................201, 205
checking the pressure ............147
inflating ...................................145
label .........................................157
police vehicles ........................276
replacing ..................................149
rotating ....................................151
safety practices .......................150
sidewall information ...............152
snow tires and chains ............163
spare tire .........................201, 203
terminology .............................144
tire grades ...............................144
treadwear ........................143, 148Towing .......................................170
recreational towing .................173
trailer towing ..........................170
wrecker ....................................211
Traction control ........................183
Traction-lok rear axle ...............185
Transmission .............................186
brake-shift interlock (BSI) ....185
fluid, checking and adding
(automatic) .............................257
fluid, refill capacities ..............264
lubricant specifications ..........264
Trunk ...........................................76
Pack and loading ....................284
remote release ....................73, 79
Turn signal ..................................52
V
Vehicle Identification Number
(VIN) ..........................................268
Vehicle loading ..........................163
Ventilating your vehicle ...........177
W
Warning lights (see Lights) .......12
Washer fluid ..............................232
Water, Driving through .............189
Windows
power .........................................68
Windshield washer fluid and
wipers ..........................................65
checking and adding fluid .....232
replacing wiper blades ...........232
Wrecker towing .........................211
Index
333
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)