1011 Mercury Grand Marquis maintenance

Maintenance and Specifications 229
Engine compartment 231
Engine oil 233
Battery 236
Engine coolant 238
Fuel information 244
Air filter(s) 260
Part numbers 263
Maintenance product specifications and capacities 264
Engine data 267
Crown Victoria Severe Duty 270
Accessories 300
Ford Extended Service Plan 302
Scheduled Maintenance 306
Normal scheduled maintenance and log 311
Index 328
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2011 Ford Motor Company
Table of Contents
3
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. SeeEngine oilin the
Maintenance and Specificationschapter for more information on oil
usage.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to theWarranty
Guidethat is provided to you along with your Owner’s Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
WARNING:Please read the sectionAirbag Supplemental
Restraint System (SRS)in theSeating and Safety Restraints
chapter. Failure to follow the specific warnings and instructions could
result in personal injury.
WARNING:Front seat mounted rear-facing child or infant seats
shouldNEVERbe placed in front of an active passenger airbag.
Notice to owners of Severe Duty vehicles (Crown Victoria only)
Before you drive your vehicle, be sure to read theCrown Victoria
Severe Dutychapter. This chapter contains important operation and
maintenance information.
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
Introduction
6
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Service engine soon:The service
engine soon indicator light
illuminates when the ignition is first
turned on to check the bulb and to
indicate whether the vehicle is ready for Inspection/Maintenance (I/M)
testing. Normally, the service engine soon light will stay on until the
engine is cranked, then turn itself off if no malfunctions are present.
However, if after 15 seconds the service engine soon light blinks eight
times, it means that the vehicle is not ready for I/M testing. See the
Readiness for Inspection/Maintenance (I/M) testingin the
Maintenance and Specificationschapter.
Solid illumination after the engine is started indicates the on-board
diagnostics system (OBD-II) has detected a malfunction. Refer to
On-board diagnostics (OBD-II)in theMaintenance and Specifications
chapter. If the light is blinking, engine misfire is occurring which could
damage your catalytic converter. Drive in a moderate fashion (avoid
heavy acceleration and deceleration) and contact your authorized dealer
as soon as possible.
WARNING:Under engine misfire conditions, excessive exhaust
temperatures could damage the catalytic converter, the fuel
system, interior floor coverings or other vehicle components, possibly
causing a fire.
Powertrain malfunction
indicator (if equipped):
Illuminates when a powertrain fault
has been detected. Contact your
authorized dealer as soon as possible.
Check fuel cap (if equipped):
Illuminates when the fuel cap may
not be properly installed. Continued
driving with this light on may cause
the Service engine soon warning
light to come on. Refer toFuel
filler capin theMaintenance and Specificationschapter.
Instrument Cluster
13
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Charging system:Illuminates when
the battery is not charging properly.
If it stays on while the engine is
running, there may be a malfunction
with the charging system. Contact your authorized dealer as soon as
possible. This indicates a problem with the electrical system or a related
component.
Engine oil pressure:Illuminates
when the oil pressure falls below the
normal range. Check the oil level
and add oil if needed. Refer to
Engine oilin theMaintenance and Specificationschapter.
Engine coolant temperature:
Illuminates when the engine coolant
temperature is high. Stop the
vehicle as soon as possible, switch off the engine and let cool. Refer to
Engine coolantin theMaintenance and Specificationschapter.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
Traction Control™ :Flashes when
the Traction Control™ system is
active. It will be illuminated solidly
if there is a fault with the system;
traction control will be disabled.
Have the system serviced
immediately. Refer to theDrivingchapter for more information.
Severity indicator (if equipped):
Displays the indicated severity color
when any of the following warning
conditions has occurred:
•Red: Low Oil Pressure, Charge
System, Engine Coolant Over Temperature, Door Ajar
•Amber: Low Fuel
Refer toMessage centerin this chapter.
Instrument Cluster
15
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

•With message center
SeeTRIP A/BunderMessage center
in this chapter.
Tachometer:Indicates the engine
speed in revolutions per minute.
Driving with your tachometer
pointer continuously at the top of
the scale may damage the engine.
Fuel gauge:Indicates
approximately how much fuel is left
in the fuel tank (when the ignition
is in the on position). The fuel
gauge may vary slightly when the
vehicle is in motion or on a grade.
The arrow near the fuel pump icon
indicates which side of the vehicle
the fuel filler door is located.
Refer toFilling the tankin theMaintenance and Specifications
chapter for more information.
MESSAGE CENTER (IF EQUIPPED)
With the ignition in the on position,
the message center, located on your
instrument cluster, displays
important vehicle information
through a constant monitor of
vehicle systems.You may select
display features on the message
center for a display of status. The
system will also notify you of potential vehicle problems with a display of
system warnings followed by a long indicator chime.
Instrument Cluster
19
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Warning messages that have been reset are divided into three categories:
•They cannot be reset until the condition is corrected.
•They will reappear on the display 10 minutes from the reset.
•They will not reappear until an ignition off-on cycle has been
completed.
This acts as a reminder that these warning conditions still exist within
the vehicle.
DOOR AJAR— Displayed when a door is not completely closed.
POWERTRAIN MALFUNCTION— Displayed when the powertrain is
not operating properly. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
COOLANT OVER TEMPERATURE— Displayed when the engine
coolant is overheating. Stop the vehicle as soon as safely possible, turn
off the engine and let it cool. Check the coolant and coolant level. Refer
toEngine coolantin theMaintenance and Specificationschapter. If
the warning stays on or continues to come on, contact your authorized
dealer as soon as possible.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
CHECK FUEL CAP— Displayed when the fuel filler cap is not
properly installed. Check the fuel filler cap for proper installation. Refer
toFuel filler capin theMaintenance and Specificationschapter.
CHECK AIR SUSPENSION— Displayed when the air suspension
system is not operating properly. If this message is displayed while
driving, pull off the road as soon as safely possible. For more
information, refer toAir suspension systemin theDrivingchapter.
AIR SUSP OFF— Displayed when the air suspension system is turned
off. For more information, refer toAir suspension systemin the
Drivingchapter.
FUEL LEVEL LOW— Displayed as an early reminder of a low fuel
condition. Warning message can be reset by pressing the RESET button,
but will return after 10 minutes. If any other button is pressed besides
RESET, the message ’’PRESS RESET TO CLEAR’’ will appear in the
message center. Once this message disappears (after approximately two
seconds), press RESET to clear the warning.
Instrument Cluster
24
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

TRUNK AJAR— Displayed when the trunk is not completely closed.
OVERDRIVE OFF— Displayed when the overdrive is enabled or
disabled.
LOW TIRE PRESSURE— Displayed when one or more tires on your
vehicle have low tire pressure. Refer toInflating your tiresin theTires,
Wheels and Loadingchapter.
TIRE PRESSURE MONITOR FAULT— Displayed when the Tire
Pressure Monitoring System is malfunctioning. If the warning stays on or
continues to come on, contact your authorized dealer as soon as
possible.
TIRE PRESSURE SENSOR FAULT— Displayed when a tire pressure
sensor is malfunctioning, or your spare tire is in use (Note: this includes
the use of the optional full-sized matching spare tire and wheel). For
more information on how the system operates under these conditions,
refer toTire Pressure Monitoring System (TPMS)in theTires, Wheels
and Loadingchapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
WASHER FLUID LEVEL LOW— Indicates the washer fluid reservoir
is less than one quarter full. Check the washer fluid level. Refer to
Windshield washer fluidin theMaintenance and Specifications
chapter.
ENGINE OIL CHANGE SOON— Displayed when the engine oil life
remaining is 10% or less.
OIL CHANGE REQUIRED— Displayed when the oil life left reaches
0%.
An oil change is required whenever indicated by the message center and
according to the recommended maintenance schedule. Use only
recommended engine oils.
Instrument Cluster
25
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Front safety belt pretensioners
The safety belt pretensioners at the front outboard seating positions are
designed to tighten the safety belts firmly against the occupant’s body
during frontal collisions and in side collisions. This helps increase the
effectiveness of the safety belts. In frontal collisions, the safety belt
pretensioners can be activated alone or, if the collision is of sufficient
severity, together with the front airbags.
Front safety belt energy management retractors
The front outboard safety belt energy management retractors allow
webbing to be pulled out of the retractor in a gradual and controlled
manner in response to the occupant’s forward momentum. This helps
reduce the risk of force-related injuries to the occupant’s chest by
limiting the load on the occupant. Refer toEnergy management feature
section in this chapter.
Determining if the Personal Safety System is operational
The Personal Safety System uses a warning light in the instrument
cluster or a back-up tone to indicate the condition of the system. Refer
to theWarning light and chimessection in theInstrument Cluster
chapter. Routine maintenance of the Personal Safety System is not
required.
The restraints control module (RCM) monitors its own internal circuits
and the circuits for the airbag supplemental restraints, crash sensor(s),
safety belt pretensioners, front safety belt buckle sensors, front
passenger sensing system, and the driver seat position sensor. In
addition, the RCM also monitors the restraints warning light in the
instrument cluster. A difficulty with the system is indicated by one or
more of the following.
•The warning light will either flash or stay lit.
•The warning light will not illuminate immediately after ignition is
turned on.
•A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and warning light are repaired.
If any of these things happen, even intermittently, have the Personal
Safety System serviced at an authorized dealer immediately. Unless
serviced, the system may not function properly in the event of a
collision.
Seating and Safety Restraints
100
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)