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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
If you have a vehicle concern, Ford MotorCompany offers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty.
The service is available:
•24 hours a day, seven days a week.
•For the coverage period supplied withyour vehicle.
Knowing your vehicle's VIN, mileage andyour specific location allows help to get toyou faster.
Roadside Assistance covers:
•A flat tire change with a good spare(except vehicles supplied with a tireinflation kit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (8 L) of gasoline or 5 gal (20 L)of diesel fuel to a disabled vehicle.Roadside assistance limits fuel deliveryservice to two no-charge occurrenceswithin a 12-month period.
•Winch out — available within 100 ft(30 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 50 mi (80 km) of thedisablement location or to the nearestauthorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 50 mi (80 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 50 mi (80 km).Warranty towing, non-warranty towingand collision towing are available.
•Roadside Assistance includes up to$200 for a towed trailer if the disabledeligible vehicle requires service at thenearest authorized dealer. If the towingvehicle is operational but the trailer isnot, then the trailer does not qualify forany roadside services.
Vehicles Sold in the United States:Using Roadside Assistance
United States vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistanceon your own, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within50 mi (80 km). To obtain reimbursementinformation, United States vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
If you have a vehicle concern, Ford MotorCompany of Canada, Limited offers acomplimentary roadside assistanceprogram. This program is eligible withinCanada or the continental United States.
The service is available 24 hours a day,seven days a week.
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the driver that battery protection actionsare active. These messages are only fornotification that an action is taking place,and not intended to indicate an electricalproblem or that the battery requiresreplacement.
Electrical accessory installation
To ensure proper operation of the BMS,any electrical devices that are added tothe vehicle should not have their groundconnection made directly at the negativebattery post. A connection at the negativebattery post can cause inaccuratemeasurements of the battery conditionand potential incorrect system operation.
Note:Electrical or electronic accessoriesadded to the vehicle by the dealer or theowner may adversely affect batteryperformance and durability, and may alsoaffect the performance of other electricalsystems in the vehicle.
When a battery replacement is required,the battery should only be replaced witha Ford recommended replacement batterywhich matches the electrical requirementsof the vehicle. After battery replacement,or in some cases after charging the batterywith the external charger, the BMS requireseight hours of vehicle sleep time (key offwith doors closed) to relearn the newbattery state of charge. Prior to relearningthe state of charge, the BMS may disableelectrical features (to protect the battery)earlier than normal.
ADJUSTING THE HEADLAMPS
Vertical Aim Adjustment
The headlamps on your vehicle areproperly aimed at the assembly plant. Ifyour vehicle has been in an accident, thealignment of your headlamps should bechecked by your authorized dealer.
Headlamp Aiming Target
8 ft (2.4 m)A
Center height of lamp to groundB
25 ft (7.6 m)C
Horizontal reference lineD
Vertical Aim Adjustment Procedure
1.Park the vehicle directly in front of awall or screen on a level surface,approximately 25 ft (7.6 m) away.
2.Measure the height of the headlampbulb center from the ground and markan 8 ft (2.4 m) horizontal reference lineon the vertical wall or screen at thisheight.
Note:To see a clearer light pattern foradjusting, you may want to block the lightfrom one headlamp while adjusting theother.
3.Turn on the low beam headlamps toilluminate the wall or screen and openthe hood.
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AUXILIARY SWITCHES (IF
EQUIPPED)
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsequipped with radio transmitters, forexample, two-way radios, telephonesand theft alarms. Any such equipmentinstalled in your vehicle should complywith Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulations, andshould be installed by an authorizeddealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
The auxiliary switch option packageprovides four switches, mounted in thecenter of the instrument panel. Theseswitches operate when the ignition is onor from battery power, depending on theswitchable power distribution box fuselocations #82 and #83. We recommend,however, that the engine remain runningto maintain battery charge when using theauxiliary switches for extended periods oftime or higher current draws.
Note:When your vehicle has a dieselengine, use the auxiliary switches only whilethe engine is running. The glow plugs alsodrain battery power when the ignition key isin the on position. Using the auxiliaryswitches, even for limited amounts of time,can cause your battery to drain quickly andprevent your vehicle from restarting.
When switched on, the auxiliary switchesprovide 20 amps or 40 amps of electricalbattery power for a variety of personal orcommercial uses.
The relays for the auxiliary switches are inthe power distribution box under the hoodby the right-hand fender. See yourauthorized dealer for service.
Each switch includes a power lead, ablunt-cut and sealed wire below theinstrument panel and to the left of thesteering column in the driver footwell area.
The power leads are coded as shown:
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